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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.3
351 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 351 reviews

May 15, 2025

Service was fast and easy. Service writer and shop foreman were absolutely great to deal with More

by johnm30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Santa Cruz Toyota responded

We appreciate the outstanding review and your business! See you next time.

May 15, 2025

The service was unacceptable. I had to return the next day to have them clean up the mess they made More

by declined3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
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May 16, 2025 -

Santa Cruz Toyota responded

We are sorry to hear that you were less than satisfied with you experience and our team would like to speak with you to address any concerns.- - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 15, 2025

Easy to schedule, quick checkin, was kept up to date on progress, and they even scheduled a pickup from home so I could retrieve my car. More

by thwing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in the service department
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May 16, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team wishes you all the best, and we hope to have the opportunity to work with you again!

May 14, 2025

Service. was sloppy. I had to return the next day to have the mess they created cleaned up. More

by declined3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
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May 16, 2025 -

Santa Cruz Toyota responded

We are sorry to hear that you were less than satisfied with you experience and our team would like to speak with you to address any concerns.- - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 14, 2025

My service provider was very helpful and did it. He did everything that I asked him to do and didn’t try to upsell me on anything that wasn’t needed. More

by Mark.maciel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! We look forward to having you back!

May 14, 2025

Hunter, Mark and all staff members I have had the pleasure of working with are fantastic. Great Job Guys. Thank you. More

by Gsmurf831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we wish you many happy miles!

May 14, 2025

Mike was super welcoming and helpful during my visit. The bummer was the shuttle service was messed up and rides changed and cancelled that it took me 2 hours to get back to the dealership after I was to More

by erinlewis61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mille Norton
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May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this and providing feedback on your visit, our team is always looking to improve. We appreciate your business and hope to have the chance to work with you again!

May 14, 2025

Pablo Garcia was great. Professional, fair and good communication. My truck needed additional work and Pablo made it less painful More

by jerrymckeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
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May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! Our team is here for any future needs and we hope to see you again.

May 13, 2025

Recommended unnecessary service, plus would have charged me more for less. Will not be returning More

by fms070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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May 13, 2025

I had an outstanding experience getting an oil change! The service was fast, efficient, and incredibly professional. The staff was friendly and made sure I understood everything about my vehicle’s mainten More

by Felix Anthony Vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Santa Cruz Toyota responded

Thank you for your business and recommendation, Felix! It was wonderful working with you. Come back to see us!

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