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Santa Cruz Toyota

Capitola, CA

4.3
337 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 337 reviews

May 02, 2025

Tim Mundt 5 I love the shuttle ! I love my shuttle Driver Steve Larkin More

by stevenlarkin
Recommend Dealer
Yes
Employees Worked With
5
May 05, 2025 -

Santa Cruz Toyota responded

Thank you so much, Steven!

May 01, 2025

Service writer not engaging or welcoming. He wasn't outright rude just matter of fact and never smiled and wasn't personable. Called for pick up and was told vehicle ready and drove to pic More

by declined2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark the young man
May 01, 2025

They are working around problems caused by a recall rather than fixing them… Not happy. More

by SantaCruzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Schultz
May 01, 2025

I was given great customer service and had the full service explained and notified as each was done More

by jonstuart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review! Our team looks forward to your next visit!

May 01, 2025

Great customer service great attentive people as soon as you walk in the door with smiling faces More

by nbryant2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much for the 5-stars and your business! Our team hopes to see you again.

May 01, 2025

Service is great and everyone is very nice. Overall pleasant experience every time I go. More

by geniameadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua justice
May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much! Come on back to see us.

May 01, 2025

I appreciated the transparent communication and promptness of Toyota! I really enjoyed my experience considering how stressful car problems can be. More

by Saku Yoshioka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
May 02, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business! We look forward to your next visit.

May 01, 2025

The dealer has a great service team! Our car was in and out the same day. Detailed the car too! More

by teagle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark of service dept
May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this and for choosing Santa Cruz Toyota! See you next time.

May 01, 2025

Hunter is great always polite and courteous. The Service team always has my car out when they say they’re going to. More

by DeeDee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only service
May 02, 2025 -

Santa Cruz Toyota responded

Thank you so much, DeeDee! We appreciate you and can't wait for your next visit!

May 01, 2025

Mark Shultz was my service guy and he was fantastic. I no longer can speak and he kept me updated via text. I will definitely be back and I have already put in good words to some friends. Keep up the go More

by jrburrou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shultz.
May 02, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share this with us! Our team enjoyed working with you, and we wish you many happy and safe miles.

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