Santa Cruz Toyota

Ron was my service rep. . Great service! Keep goo g back...excellent service Always courteous and helpful . Great service! Keep goo g back...excellent service Always courteous and helpful More

Great ? ? I'm busy at work right now Thanks for your guys help Good bye ?? ? I'm busy at work right now Thanks for your guys help Good bye ?? More

I dropped off my vehicle at 1:00 PM for a recall service and was provided a ride home. Later, I was picked up and brought back to the dealership. The service advisor was professional and kept me updated thr and was provided a ride home. Later, I was picked up and brought back to the dealership. The service advisor was professional and kept me updated throughout the progress of my vehicle. I was told that the mechanic didn’t begin working on my vehicle until almost closing time. Hopefully, the work was not rushed and everything was completed correctly. I do wish I had been informed that my vehicle would not be worked on until later in the day. If I had known, I could have made other arrangements and taken care of a few things I had to put on hold. Since I didn’t have my vehicle for most of the day, I wasn’t able to accomplish those things. More

I understand there was a power outage and that caused issues. However, before the outage I was frustrated that the service department was overbooked and no one was available to check me in. I specificall issues. However, before the outage I was frustrated that the service department was overbooked and no one was available to check me in. I specifically asked when schedule to wait while the scheduled maintenance was done but was told it would be many hours, so then it took almost an hour to get a shuttle ride home. Then the next day the shuttle return to the service center was handled miserably. I asked for a 12:30 pickup because I had a 2:00 appointment. The original scheduled driver apparently went to lunch, and the next driver ended up getting assigned about 1:00 and picked me up an hour late. So knowing I would be late I tried to call the service department to get the car pulled up before I arrived - I explained in detail what I wanted then got put on hold for several minutes and then got hung up on. More

Giselle was a pleasure to deal with, both on the phone & at the dealership! at the dealership! More

Great customer service but had to bring my car back because they didn't test drive and notice that the tires were out of balance after rotating them. because they didn't test drive and notice that the tires were out of balance after rotating them. More

tech had difficulty finding tire lock. He eventually found it after I told him to look in the center console He eventually found it after I told him to look in the center console More

I had a 10 a. m. service appointment for an oil change and maintenance check. Upon my arrival, I was informed that my car wouldn't be done until after 2 pm so I was m. service appointment for an oil change and maintenance check. Upon my arrival, I was informed that my car wouldn't be done until after 2 pm so I was advised to take a shuttle home. I waited for an hour just for the shuttle. After I finally got home, I waited the entire day with no communication from the dealership. I finally was able to retrieve my car shortly before 5 pm. For an oil change appointment, that I had an appointment for. I didn't use the shuttle back but arranged my own transportation, since I'd waited so long for it that morning and essentially wasted my entire day waiting for the oil change to be completed. More

I already completed this survey. Why are you asking again? Good service. Pleasant staff. Good shuttle. Good experience. Why are you asking again? Good service. Pleasant staff. Good shuttle. Good experience. More

I have been a customer at Santa Cruz Toyota for years. Their service department is great. Customer service and timeliness are very good. This past week, I had to wait over an hour for the courtesy shuttle Their service department is great. Customer service and timeliness are very good. This past week, I had to wait over an hour for the courtesy shuttle. Even though I had two specific arrival times for two different shuttle drivers, neither showed up. Eventually, the dealership sent a valet to pick me up. Otherwise, the experience was really good. More