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Santa Cruz Toyota
Capitola, CA
1,810 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,811 reviews
October 27, 2026
Mikel is the best! I trust him to give me accurate information and I know he won't try to sell me something I don't need. He's the only service manager I work with and I trust him to give me accurate information and I know he won't try to sell me something I don't need. He's the only service manager I work with and one of the main reasons I drive a Toyota. More
by cjporter52
Verified Customer
October 27, 2026
Made appointment, oil change, told two hours. It took them six hours. No apologies. Told appointments are just drop off times, not appointments. Quoted 160, paid 180. Terrible. It took them six hours. No apologies. Told appointments are just drop off times, not appointments. Quoted 160, paid 180. Terrible. More
by rickpeoples
October 27, 2026
I was treated very efficiently. Hunter explained to me what service was going to be done on my car. He also explained the recall work. Hunter explained to me what service was going to be done on my car. He also explained the recall work. More
by robles4d
Employees Worked With
October 27, 2026
experience was very easy, friendly and efficient. Everyone was very helpful. Thank you for a good job Everyone was very helpful. Thank you for a good job More
by RT_SUPPLY
October 26, 2026
I was wrongfully charged for right & left windshield wipers when I just purchased new ones this last September & they tossed them away without checking them or even asking me if I needed to change them. wipers when I just purchased new ones this last September & they tossed them away without checking them or even asking me if I needed to change them. So that hasn't sat well with me. More
by Lhilde1015
October 25, 2026
I took my car in for 2 recalls. They completed the work quicker than estimated and I appreciated that they didn't try upsell me at all on other service items. I was able to go in, g They completed the work quicker than estimated and I appreciated that they didn't try upsell me at all on other service items. I was able to go in, get done what I wanted done, and get out without being hassled. I think this is the first time that's happened for me at Santa Cruz Toyota. More
by chandlerreubush
Employees Worked With
Michael Norton, the service advisor
October 25, 2026
It was great. It was an easy day. Mark was great. Steve the shuttle driver was great too. It was an easy day. Mark was great. Steve the shuttle driver was great too. More
by willitriple
October 24, 2026
Making my appointment was super easy and when I got to the service area someone was there to help me right away, the service area someone was there to help me right away, More
by c_heenan
October 24, 2026
I've had excellent service at SC Toyota. I appreciate how I'm kept up to date on what's going on with my car work. I appreciate how I'm kept up to date on what's going on with my car work. More
by c_heenan
