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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

Overview
Employees
Reviews
Vehicles
4.7
909 Reviews
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1820 Santa Monica Boulevard

Santa Monica, CA

90404

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Showing 909 reviews

April 29, 2023

What a group of great and well mannered individuals. I could not imagine taking my car anywhere else. More

by TAYLOR39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sadie McGlynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Santa Monica Maserati Alfa Romeo to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
April 29, 2023

Wow what can I say other than this dealership is the good standard in customer service and satisfaction More

by TAYLOR39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sadie McGlynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo.

Helpful
April 28, 2023

Pedro is the absolute pro and a really nice guy. He was on it from the moment I drove up, all the way through the process of the maintenance period, to the time I picked up and, maybe most important More

by robhollman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
April 28, 2023

Jacob, Tanya, and Pedro helped me, allowing me to have my car towed to the dealership the day I called in case they would be able to work on the car before a scheduled appointment next week. Pedro sent an Ub More

by SUSAN81435
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Leal
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May 01, 2023 -

Santa Monica Maserati Alfa Romeo responded

Susan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh, Tanya, and Pedro met your expectations. Thank you for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as a valued customer for many years to come!

Helpful
April 28, 2023

Brian was absolutely fabulous. He did everything he said he would do. Very nice and clean dealship More

by LORILMATTSON
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hendricks
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Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
April 27, 2023

Smooth, easy Responsive to my questions, easy to chat with, good attention to detail Cool More

by josh
Recommend Dealer
Yes
Employees Worked With
Ben
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Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo. We appreciate your business and hope to see you again soon!

Helpful
April 26, 2023

Good seamless transaction. Upfront about numbers. No add-ons or markups. Felt like an honest dealer compared with competing dealerships. More

by San Fernando Valley Car Shopper
Recommend Dealer
Yes
Employees Worked With
William Ponty
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Apr 26, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your 5 star review. We truly appreciate your business and this feedback.

Helpful
April 25, 2023

The staff were professional and friendly. My service advisor Mr Pedro Leal was polite and explained everything in detail. I had a wonderful experience and would recommend Santa Monica Maserat More

by pjavaherbin
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Leal
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Apr 26, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing about your experience with Santa Monica Maserati Alfa Romeo. We appreciate your business and hope to see you again soon!

Helpful
April 25, 2023

Great customer service. Only reason not a 5 star is I was never get up on status without calling ? But all staff exceeding capable, professional and courteous. More

by TED27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo.

Helpful
April 23, 2023

Pedro was helpful and friendly. Dealership website has many issues, sign in not working, emails for password reset not sending, chat support saying they’ll make appointments als More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Anthony, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
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