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Santa Monica Maserati Alfa Romeo - Service Center

Santa Monica, CA

4.7
719 Reviews

719 Reviews of Santa Monica Maserati Alfa Romeo - Service Center

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April 29, 2023

What a group of great and well mannered individuals. I could not imagine taking my car anywhere else. More

by TAYLOR39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sadie McGlynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Santa Monica Maserati Alfa Romeo to be a positive one. Please don't hesitate to reach out if you need anything else.

April 29, 2023

Wow what can I say other than this dealership is the good standard in customer service and satisfaction More

by TAYLOR39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sadie McGlynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo.

April 28, 2023

Jacob, Tanya, and Pedro helped me, allowing me to have my car towed to the dealership the day I called in case they would be able to work on the car before a scheduled appointment next week. Pedro sent an Ub More

by SUSAN81435
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Leal
May 01, 2023 -

Santa Monica Maserati Alfa Romeo responded

Susan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh, Tanya, and Pedro met your expectations. Thank you for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as a valued customer for many years to come!

April 28, 2023

Brian was absolutely fabulous. He did everything he said he would do. Very nice and clean dealship More

by LORILMATTSON
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hendricks
Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 28, 2023

Pedro is the absolute pro and a really nice guy. He was on it from the moment I drove up, all the way through the process of the maintenance period, to the time I picked up and, maybe most important More

by robhollman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 25, 2023

Great customer service. Only reason not a 5 star is I was never get up on status without calling ? But all staff exceeding capable, professional and courteous. More

by TED27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo.

April 25, 2023

The staff were professional and friendly. My service advisor Mr Pedro Leal was polite and explained everything in detail. I had a wonderful experience and would recommend Santa Monica Maserat More

by pjavaherbin
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Leal
Apr 26, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing about your experience with Santa Monica Maserati Alfa Romeo. We appreciate your business and hope to see you again soon!

April 23, 2023

Pedro was helpful and friendly. Dealership website has many issues, sign in not working, emails for password reset not sending, chat support saying they’ll make appointments als More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Anthony, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 18, 2023

I asked for one simple thing which was to fix everything that would eliminate all lights on the dashboard & after paying over 2k I pick my car up with lights on my dashboard still. So annoying & inconsidera More

by Brejett Egland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Leal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Santa Monica Maserati Alfa Romeo responded

Brejett, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

April 17, 2023

The service advisor Ken, was super nice. He communicated with and kept me in the loop. Very friendly staff. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad to hear that Ken was able to help, and we hope to see you again!