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Sapaugh Chevrolet Buick GMC - Service Center

3.9

29 Lifetime Service Reviews

1435 McNutt Street, Herculaneum, Missouri 63048

29 Reviews of Sapaugh Chevrolet Buick GMC - Service Center

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October 29, 2018

"Great Job!"

- Blaze444

Mike Reed and the service department did a great job taking care of my truck! Great job answering questions and addressing concerns! Thanks a lot guys!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Reed and Ken Shaw in service
Oct 30, 2018 -

Sapaugh Chevrolet Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

October 23, 2018

"Parts and estimates"

- stacy9772

I recently visited Sapaugh and spoke with Crystal Martinez in the office. She helped me find and order the correct fuel lines for my daughters cobalt. She went above and beyond and even wrote up an estimate to have them put on. She is very helpful. She also helped with any recalls for my daughters car!

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Recommend Dealer
Yes
Employees Worked With
Crystal Martinez1
Oct 30, 2018 -

Sapaugh Chevrolet Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

June 07, 2018

"My experience with just another salesmen"

- Todd

6/7/2018 I took my vehicle in for service. Love the service department. My wife and I decided to walk around and look at the new vehicles (Traverses). We found one and decided to take a harder look. That’s when I met Chip. Nice enough guy at first. Started talking just a few numbers and he asked me what I would pay for this vehicle if I had cash. I told him and he said, “Nope, won’t do it.” I handed him the key and said, “Well, I might as well not test drive it then.” Chip walked away. I was only $2900 off the asking price. There wasn’t any negotiation with this individual and it was certainly just another frustrating encounter with a “salesman”. I suggest you deal with another individual when looking for a new vehicle. However, I dealt with Art Speth in the service department and he was awesome. Thanks Art for being professional and respectful.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chip Price
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Art Speth
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 17, 2018

"Needing customer improvement "

- Babe0608

Took my vehicle to get an oil change and was told it would take about 1 hour. Two hours later finally done. I went to look at a new truck and salesmen just stood at the door. Went inside and nobody ever said hello or anything. I just bought two new vehicles from here and expected more customer service. Will be going elsewhere to by my new gmc pick up.

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Recommend Dealer
No
Employees Worked With
Apr 03, 2018 -

Sapaugh Chevrolet Buick GMC responded

I am Joe Clemens The General Manager And I Am Sorry This Happened To You ! I would Like To Have An Opportunity To Make Things Right For You Because This Is Not How We Do Business and Its Not Acceptable. Please Reach Out To Me At Your Convenience. Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

November 14, 2017

"Good guys at Sapaugh "

- Kimberly R Muellersman

We purchased a car from Sapaugh 5 years ago it was a corolla best car ever no problems. No need for complaint was so excited when. After having two more Kiddo's to go back and get something new and bigger! Now we had some trouble with a car we got there now a 2009 Buick Enclave... Having only had it a couple of months and problems Sapaugh has worked it out and stayed true to their word. Thank you to all the guys down at Sapaugh!

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Recommend Dealer
Yes
Employees Worked With
Al Dussold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Kaltenbronn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Al dussold,
Nov 29, 2017 -

Sapaugh Chevrolet Buick GMC responded

Kimberly---- Thank you for your review. We want to stand behind everything we sell and service; happy to hear you are happy with your Enclave! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@sapaugh.com

Nov 29, 2017 -

Sapaugh Chevrolet Buick GMC responded

Kimberly---- Thank you for your review. We want to stand behind everything we sell and service; happy to hear you are happy with your Enclave! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@sapaugh.com

October 20, 2017

"Sapaugh Customer Service"

- gh50

Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so.

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Recommend Dealer
Yes
Employees Worked With
Dave Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Clemens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 24, 2017 -

Sapaugh Chevrolet Buick GMC responded

We appreciate you taking the time to share this review with us. We do our best to ensure nothing but a positive experience for our customers and I'm glad to hear that was what you received. Thank you for continually choosing Sapaugh Motors for your vehicle needs. Sincerely, Joe Clemens-General Manager, Jclemens@sapaugh.com, 636-399-5304

June 03, 2017

"Brought my vehicle in for oil change and light coming on"

- our opinion 7

The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but took it in to find out needed a new sensor part. They fixed it as it was under warranty. Took it in a month and a half later for oil change and because same light came back on (just a week after being replaced) and I was told that my warranty was up and had to pay $150+ tax for new sensor. I said the sensor they put in must be bad because it was saying again that it was rear tire on driver side. I got some long story about how it was a different sensor this time and I had to pay for it. Whatever. I paid for it and it was $162 that I was not expecting to have to pay out. This is the 2nd vehicle I have bought from here and I really like the Acadia's but on the fence about going back because I seem to always have an issue with the warranty somewhere no matter if I buy extended or not. However, everyone here is really nice, I do really like Sapaugh but have a few times felt a little taken advantage of. May shop around in a year or two when it is time for another upgrade.

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Recommend Dealer
No
Employees Worked With
Greg Jones
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 18, 2017 -

Sapaugh Chevrolet Buick GMC responded

Thank You For Your Review My Name Is Joe Clemens The General Manager Of Sapaugh Chevrolet Buick GMC Cadillac And I Want To Apologize For The On Going Problem Of Your Tire Sensor Light. If You Would Be So Kind To Contact Me So I Can Make Sure I Understand The Issue I Know I Can Resolve Your Concerns. I Look Forwarded To Hearing From You Soon ! . Sincerely Joe Clemens Office 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@sapaugh.com

May 12, 2017

"Excellent service"

- Queenbee

I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is very welcoming. This is why I continue to buy my cars at Sapaugh. I am confident I will receive excellent service.

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Recommend Dealer
Yes
Employees Worked With
Travis Zoph
May 16, 2017 -

Sapaugh Chevrolet Buick GMC responded

We love hearing from our customers so thank you for taking the time write this glowing feedback, Queenbee. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. Thank you for your continued business. Sincerely, Joe Clemens-General Manager, Jclemens@sapaugh.com, 636-399-5304

April 05, 2017

"Sapaugh made good on a bad clutch"

- Donald Earll

I wrote a bad review on 4/2/2017 about a problem I had with a bad clutch. As you can imagine I was very disgruntled with there service after I had the clutch replaced. Upon reading my bad review Mr. Joe Clemens, the general manger of service contacted me and asked me if I could come in and talk with him about my review. After our talk he felt bad about having a disgruntled customer, we came to a resolution that was beneficial to both of us. I am happy to say I will continue doing business with Sapaugh Motors.

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Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 07, 2017 -

Sapaugh Chevrolet Buick GMC responded

Thank you for sharing your experience with us, Donald. Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that we were able to regain your trust in our business. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

February 13, 2017

"Dave Bible"

- CBH 52

We had to get a few things taken care of on our car Chris Bittick our sales person made sure that Dave was our service writer handling our car. We were very happy with the service at Sapaugh right down to the car they provided while they did the work.. Dave made sure everything was taken care of. Definitely will be returning for service to my car Chad

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Bible
Feb 15, 2017 -

Sapaugh Chevrolet Buick GMC responded

We appreciate your time to share this review with us, Chad! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304

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