Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sapaugh GM Country
Herculaneum, MO
2,305 Reviews
We are a family-owned business fulfilling our customers automotive needs since 1984. Services include sales, service, parts and body shop! We have new Chevy, GMC, Buick and Cadillac and with over 200 preowned cars we have something for everyone!
Everyone leaves happy!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,305 reviews
February 11, 2014
These guys were very easy to work with. The deal was essentially done over the phone/internet before we went to the dealership. Steve found a possible issue with vehicle when he test drove it and had i essentially done over the phone/internet before we went to the dealership. Steve found a possible issue with vehicle when he test drove it and had it checkes/repaired before we arrived. He stayed several hours after his normal day so we could pick up the vechicle without having to wait over the weekend. More
by davemyers7370
Employees Worked With
December 10, 2013
We have purchased several vehicles over the years. So overall, we have been satisfied with Sapaugh. Steve Ermer was helpful in finding the most resent car we purchased. He made sure to have the garage overall, we have been satisfied with Sapaugh. Steve Ermer was helpful in finding the most resent car we purchased. He made sure to have the garage check out an issue we were concerned with before we purchased the vehicle. We did not have any problems with Mr. Ermer. He was professional. In a strange turn of events, we had to purchase a second vehicle just days after this Sapaugh vehicle purchase. I was unable to find what we were looking for at Sapaugh. That meant we had to purchase the second vehicle across the highway at a different dealership. I was disappointed in Sapaugh for over charging us on the administrative fee. (I think that was the name of the fee.) Sapaugh charged $198 for the administrative fee. While filling out the paperwork for the second car (different dealership) I noticed the fee was $98! Shame on Mr. Sapaugh for pocketing the $100 difference! More
by traycmo
Employees Worked With
December 09, 2013
Everyone I dealt with at sapaugh was very respectful and helpful. I will never buy a car from another dealer. They treated me great. Tanks for everything! helpful. I will never buy a car from another dealer. They treated me great. Tanks for everything! More
by nmkilpatrick
November 27, 2013
My husband and I went to Sapaugh to look at Silverado trucks. Bart Anderson game over to help us and he brought around a 2014 Silverado 1500 LTZ. It had a lot of extras on it and was a beautiful truck. W trucks. Bart Anderson game over to help us and he brought around a 2014 Silverado 1500 LTZ. It had a lot of extras on it and was a beautiful truck. We are trading in a 2006 Silverado 2500HD. One of the first questions we asked Bart was if this truck would pull 11,500 lbs, he said yes.With this information we decided to buy the truck because it would be able to pull what we wanted it to pull. (We wanted it to be able to pull a trailer with our two Honda Goldwing trikes.) After owning the truck for three weeks we found out the truck could only pull 6,700 lbs. We were told we needed to talk to Joe Clemens about making this right. When we talked to Joe our options were to get some extra accessaries and service ( we already had put mud guards, window visors, nerf bars, and a tonneau cover on the truck or we could get into a 2500. I asked about the accessaries we already had on the 1500, he told us that if we went to the 2500 he would replace them. He told us to think it over and he also would think it over and we would go from there. So over the weekend we pulled a 12 ft. flatbed trailer with our four wheeler on it. The truck struggled to pull this. (One of the trikes weighs more than the four wheeler.) We decided we needed to get tinto the 2500. We did this but it ended up costing us an extra $3,197 for a truck that actually listed for $415 cheaper than the 1500. But we decided to get in the truck we needed. Had we been told the right information to start with and got into the 2500 right off it would have cost us a total of $8286 less than we paid out total. We did not feel this was right so we asked for at least the $3197 exta it cost us to get into the 2500. We met with Larry Sapaugh himself and he told us his salesman woul never tell us that the 1500 would pull that weight and that we must have misunderstood his salesman. He also told us they bent over backwards to help us out, they gave us an extra $500 on the trade in of the 1500 (they gave us a total of $35500 for a truck that listed at $45770 that had another $2000 worth of accessaries and only 1200 miles on it.) and theyy were giving us replacement accessaries. I told him that he did not cover the tonneau cove which cost us another $750. Joe Clemens then said he told us that he would replace the GM accessaries, not all the accessaries. Again Larry Sapaugh told us none of his salesmen would ever tell us this information. When my husband requested to bring Bart Anderson in and ask him in front of us, Larry blew up and started yelling at us to "to get the xxxx out of his dealership, to get off his lot, you are not good enough to be here. Just get out of here and don't come back." We have also received a phone call from the service manager, Jeff Johns and were told that he was told that they are not to service any of our vehicles per Larry Sapaugh. My husband asked about the three details we are supposed to get with the Zxlon treatment that we purchased and Jeff Johns told him they could not do those until he fixed things with Larry Sapaugh. More
by Lisavb13
October 21, 2013
Had to find a vehicle pretty quick since I totaled mine in an accident a few days before. I would like to thank Jeremy Roth and Greg Jones for their awesome customer service. They both worked hard to help in an accident a few days before. I would like to thank Jeremy Roth and Greg Jones for their awesome customer service. They both worked hard to help me find a new vehicle to replace my 2004 Stratus. I ended up with a 2012 Chevy Cruze and have been nothing but satisfied with how well I was treated at Sapaugh. Also the lifetime free carwashes are an awesome deal! Thanks again Jeremy and Greg for all your help in helping me find the perfect vehicle. I will be back. Thank you! More
by njackson2011
September 10, 2013
Jerry and Jeff did a good job of getting me financed and into a pre owned vehicle. The price was a bit higher than I expected, but otherwise a very good experience. I'd highly recommend them if you have c into a pre owned vehicle. The price was a bit higher than I expected, but otherwise a very good experience. I'd highly recommend them if you have credit issues More
by tstew78
July 17, 2013
Steve was very friendly / helpful from the beginning by checking truck out , looking it over, test driving it and working out a price over the phone since I was working out of state on a construction proje checking truck out , looking it over, test driving it and working out a price over the phone since I was working out of state on a construction project. Best experience of a salesman's honesty and service experienced. Well do it again soon hopefully and send other family members to Steve. Thanks!! Frank More
by Frank1954
Employees Worked With
June 17, 2013
I just wanted to take some time out & thank Steve Ermer for really working with my husband & I and putting us in a vehicle that we wanted when Dave Sinclair couldn't. We willing appreciate everything Ermer for really working with my husband & I and putting us in a vehicle that we wanted when Dave Sinclair couldn't. We willing appreciate everything him & the team at Sapaugh Motors for everything they have done. We will defiantly be back in the future!! More
by Bcallender
Employees Worked With
June 11, 2013
I live 1740 miles away from Sapaugh Motors and am 74 years old so I was very nervous about this purchase, especially considering all the scam horror stories you read about using internet purchases. But years old so I was very nervous about this purchase, especially considering all the scam horror stories you read about using internet purchases. But the courtesy and professionalism in all aspects of this purchase made it a very pleasant experience More
by 39silverhair
June 11, 2013
Because he is the Best!! Always kind,professional and just plain awesome!!!Because he is the Best!! Always kind,professional and just plain awesome!!! We having been coming to the is dealership for many just plain awesome!!!Because he is the Best!! Always kind,professional and just plain awesome!!! We having been coming to the is dealership for many years because of there professional and very friendly and kind. Best Place to buy a car!! Thanks for the great customer service!!!!!Steve He is just fantastic :) Peggy franz More
by corgimom243
Employees Worked With
