- kyle v
bart and steve were super,great service,been buying cars there since 2004,will go back again.they make buying a car a great experience
"My husband and I went to Sapaugh to look at Silverado..."
My husband and I went to Sapaugh to look at Silverado trucks. Bart Anderson game over to help us and he brought around a 2014 Silverado 1500 LTZ. It had a lot of extras on it and was a beautiful truck. We are trading in a 2006 Silverado 2500HD. One of the first questions we asked Bart was if this truck would pull 11,500 lbs, he said yes.With this information we decided to buy the truck because it would be able to pull what we wanted it to pull. (We wanted it to be able to pull a trailer with our two Honda Goldwing trikes.) After owning the truck for three weeks we found out the truck could only pull 6,700 lbs. We were told we needed to talk to Joe Clemens about making this right. When we talked to Joe our options were to get some extra accessaries and service ( we already had put mud guards, window visors, nerf bars, and a tonneau cover on the truck or we could get into a 2500. I asked about the accessaries we already had on the 1500, he told us that if we went to the 2500 he would replace them. He told us to think it over and he also would think it over and we would go from there. So over the weekend we pulled a 12 ft. flatbed trailer with our four wheeler on it. The truck struggled to pull this. (One of the trikes weighs more than the four wheeler.) We decided we needed to get tinto the 2500. We did this but it ended up costing us an extra $3,197 for a truck that actually listed for $415 cheaper than the 1500. But we decided to get in the truck we needed. Had we been told the right information to start with and got into the 2500 right off it would have cost us a total of $8286 less than we paid out total. We did not feel this was right so we asked for at least the $3197 exta it cost us to get into the 2500. We met with Larry Sapaugh himself and he told us his salesman woul never tell us that the 1500 would pull that weight and that we must have misunderstood his salesman. He also told us they bent over backwards to help us out, they gave us an extra $500 on the trade in of the 1500 (they gave us a total of $35500 for a truck that listed at $45770 that had another $2000 worth of accessaries and only 1200 miles on it.) and theyy were giving us replacement accessaries. I told him that he did not cover the tonneau cove which cost us another $750. Joe Clemens then said he told us that he would replace the GM accessaries, not all the accessaries. Again Larry Sapaugh told us none of his salesmen would ever tell us this information. When my husband requested to bring Bart Anderson in and ask him in front of us, Larry blew up and started yelling at us to "to get the xxxx out of his dealership, to get off his lot, you are not good enough to be here. Just get out of here and don't come back." We have also received a phone call from the service manager, Jeff Johns and were told that he was told that they are not to service any of our vehicles per Larry Sapaugh. My husband asked about the three details we are supposed to get with the Zxlon treatment that we purchased and Jeff Johns told him they could not do those until he fixed things with Larry Sapaugh.
"I was overall satisfied with my buying experince. That..."
I was overall satisfied with my buying experince. That is why I was a repeat both in 2/11 and now in 11/11.
That is why I rated the service that high.
Other Employees Tagged:
"Bart Anderson is very professional and easy to work with...."
Bart Anderson is very professional and easy to work with. He had great knowledge of the vehicles we looked at. He also introduced us to the service manager, the general manager and the owner of Sapaugh Motors. Overall, Bart helped us have a good experience in purchasing our new vehicle. Thanks Bart!
Other Employees Tagged:
"I am a 65 year old male and have purchased at least 20..."
I am a 65 year old male and have purchased at least 20 new cars in my time ....i think this dealership is the very best one i have ever dealt with from the service dept to the new car sales .....the prices are the best around and the people here are the most friendly and bend over backwards to please you ....i even got to meet the owner and his daughter several times now who are down to earth people ....if anybody askes me if i recomend this place i would definately say YES ....i usually buy Chrysler products because i am a Chrysler retiree but Sapaugh Chevrolet is my dealership now after several bad dealings with local chrysler dealerships and chrysler customer relations i wont be going back to any of them places .....also when selling a clean low mileage vehicle give this dealership a chance they offered me way more money on a van i have then the dealers that sell this brand new
Other Employees Tagged:
, Bart Anderson. Ron Cherepkai, Dave in service