Sarant Cadillac - Service Center

Excellent I requested service and received a prompt date. Brought the car in and was quickly processed and received a loaner car. The work was completed quickly I requested service and received a prompt date. Brought the car in and was quickly processed and received a loaner car. The work was completed quickly. A part is needed to complete the repair and they will contact me when it’s in a arrange a time to come in. More

Outstanding service at Sarant I have been leasing Cadillac's at Sarant for many, many years and what keeps me coming back is the extraordinary professional service I always receive I have been leasing Cadillac's at Sarant for many, many years and what keeps me coming back is the extraordinary professional service I always receive from Joe Mistretta and his service tech's. Thank you! More

Great Parts and Service dpt!!! I love Sarant Cadillac! Their parts and service department are amazing! They are very efficient and professional. I will keep going back there and sen I love Sarant Cadillac! Their parts and service department are amazing! They are very efficient and professional. I will keep going back there and send all my friends and family there as well! More

Good people, wish they could do more For almost two years I have complained about my audio system. Nothing was ever found or fixed. Then I got a recall notice for one of the things i wa For almost two years I have complained about my audio system. Nothing was ever found or fixed. Then I got a recall notice for one of the things i was complaining about. I hope its fixed now. It took a recall to repair what no one would even acknowledge. The dealership is not responsible for GM putting inferior parts in their latest modal cars, they just have to deal with their customers dissatisfaction. They fix whats under warranty but someone in corporate needs to acknowledge problems and defects. Getting a loner is always discouraging because the audio system always sounds so much better than whats in my car. I noticed the New Escalade I got as a loaner,had the old CUE/gps system. Why? That seems unusual in a brand new model. The sound was great. Just like my 2014. CTS Will I be getting a recall notice sometime about the sound quality on the newer system installed in my 2018 CTS?, I should...... I guess you can compare the sound systems to the rear view cameras. Who ever is reading this don't believe whatever rhetoric is feed to you. The newer rear cameras are blown away by new model Toyota's. What does that tell you? They used to be so good, it looked like I had infrared vision at night. Now its difficult to see much through the grainy image. Same for my sound system. Maybe I just got a lemon but why are they installing the old system in new cars? Just wondering The people at Sarant are good. Its why I keep going back to them even if I am often not satisfied with my results. I've had three CTS's and never complained once before this one. Does anyone care? Seems not. Just saying..... More

GREAT A new computer system and phone system was some what an issue. I don't understand why when something is working fine it needs to be changed. A new computer system and phone system was some what an issue. I don't understand why when something is working fine it needs to be changed. More

wonderful, especially for a Saturday experience! John always welcoming! Abe got right on the task at hand. You people know your Cadillacs! Clean, neat service ...as usual! Coffee was also good! John always welcoming! Abe got right on the task at hand. You people know your Cadillacs! Clean, neat service ...as usual! Coffee was also good! More

Good service I have nothing but good experience with the people at Sarant .very friendly and helpful The service department go above and beyond always pleased wi I have nothing but good experience with the people at Sarant .very friendly and helpful The service department go above and beyond always pleased with service More

Always a good experience. The service is always good. What needed to be done was explained and no surprise costs. The cost was explained fully. Everyone professional and friend The service is always good. What needed to be done was explained and no surprise costs. The cost was explained fully. Everyone professional and friendly. More