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1,599 Reviews of Sarant Cadillac - Service Center
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June 02, 2020
Replace Headlights as part of a settlement agreement The replacement of our headlights on a 2014 Cadillac SRX was poorly done and supervised. The car came back with hood alignment issues, and plugs for The replacement of our headlights on a 2014 Cadillac SRX was poorly done and supervised. The car came back with hood alignment issues, and plugs for the plastic facia missing. Both should have been seen if anyone had looked at the work prior to giving back to the customer. I have to return the car today to see how this will be corrected. More
by RICHWDONOVAN
Verified CustomerEmployees Worked With
Bill McCardle
May 26, 2020
The service department was very courteous and respectful. They did a great job on my escalade. The called to let me know when work would be completed. They did a great job on my escalade. The called to let me know when work would be completed. More
by PDBLUE64
Employees Worked With
Maurice Pereira
May 23, 2020
perfect WILL GO NO WHERE ELSE FOR SERVICE OR SALES GREAT GREAT PLACE JOE MISTRETTA WAS PERFECT ANSWERED ALL MY QUESTIONS HAD MY CAR DONE WHEN PROMISED WILL GO TO NO OTHER STORE FOR SERVICE OR SALES THEY T GREAT PLACE JOE MISTRETTA WAS PERFECT ANSWERED ALL MY QUESTIONS HAD MY CAR DONE WHEN PROMISED WILL GO TO NO OTHER STORE FOR SERVICE OR SALES THEY TREAT YOU LIKE FAMILY More
by TRLUM105
May 21, 2020
Couldn't be more satisfied I was greeted promptly, the service rep was attentive and thorough. The service manager was very nice and wrote me up immediately and the service was I was greeted promptly, the service rep was attentive and thorough. The service manager was very nice and wrote me up immediately and the service was performed quickly and correctly with no issues. Checkout was also quick and easy. More
by Cadi Lover
May 21, 2020
Service visit As usual, I had an excellent service visit for my car. A few things needed to be ordered and they were promised to me by early next week. As usual, I had an excellent service visit for my car. A few things needed to be ordered and they were promised to me by early next week. More
by nicholasebe
Employees Worked With
May 20, 2020
Excellant Requested a quick appointment time as my sun roof would not close. Service was completed very quickly. They didn't make me wait for a long time. Requested a quick appointment time as my sun roof would not close. Service was completed very quickly. They didn't make me wait for a long time. More
by vinniet1
Employees Worked With
May 18, 2020
Came in for complimentary oil change. Took about an hour. No coffee or bagels offered unlike paul conti dealership. I guess maybe virus has something to do with it. No coffee or bagels offered unlike paul conti dealership. I guess maybe virus has something to do with it. More
by Donna17
May 16, 2020
Professional attitude and good service. Maurice was very helpful and went above and beyond . Car was sanitized and left in good condition. Wheels were rotated and oil was changed. helpful and went above and beyond . Car was sanitized and left in good condition. Wheels were rotated and oil was changed. More
by RNATHAN1948
Employees Worked With
Maurice Pereira
May 15, 2020
Great fast reasonably priced reliable service would not take my cadillac anywhere else. The hospitality is compared to none. No pressure like typical shops to get you to do service not required. take my cadillac anywhere else. The hospitality is compared to none. No pressure like typical shops to get you to do service not required. More
by smcalman
May 13, 2020
Good but, not great. I have never gotten my car back from the service dept clean. I never asked and it was never done. I decided to ask why it always came back dirty an I have never gotten my car back from the service dept clean. I never asked and it was never done. I decided to ask why it always came back dirty and was told "honestly, I don't know." OK. Fair enough. Honesty is always good. So this time I asked them to please clean it before releasing the car back to me; especially since Covid 19 is such a concern... not detail it but, just wash and vacuum it. The outside was washed and the front driver and passenger area was wiped clean and vacuumed but, the windows weren't washed and the back of the car wasn't vacuumed. It's very disappointing that a luxury car dealership doesn't, as part of their protocol, return a clean car to a customer after service has been performed and only half cleaned when asked to do so. Considering buying a Mercedes next time. I hear they have it together. In deference to the service professionals I have personally dealt with there...they are always pleasant and cordial. More
by LORRIESNYDER
Employees Worked With
Other Employees :
Katie in admin is super nice, Maurice Pereira
