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Sarant Cadillac - Service Center

Farmingdale, NY

4.6
1,416 Reviews

1,416 Reviews of Sarant Cadillac - Service Center

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June 08, 2023

No problems at all. Bring it in and they take care of everything requested while you wait. Always a good experience. More

by Snoedude1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Jun 12, 2023 -

Sarant Cadillac responded

Hi there, thank you for taking the time to leave a review for us at Sarant Cadillac. We're happy we could meet your expectations! We hope to see you soon!

June 08, 2023

Very fast service for my oil change and tire rotation very Curtis customer service and they gave me a car wash nice people More

by trainboyny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Jun 08, 2023 -

Sarant Cadillac responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2023

This was the worst communication in the service department I have ever had. No call backs. No information. Constant ten-minute hold times and then when someone got on the phone they said all of the More

by Gfh
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one ever called me back so I have no idea who in the service department was working on my car.
Jun 02, 2023 -

Sarant Cadillac responded

Thank you for your business, and thank you for taking the time to share your experience. We are very sorry to learn that your experience with our service department was not what you expected. At Sarant Cadillac, we work hard to deliver a quality experience and will use your feedback to do so. You are important to us, and we want to provide a satisfying experience. We appreciate you giving us another opportunity to show you our commitment to an amazing customer experience. Please reach out to Joyia Roper, our Customer Experience Manager at jroper@sarantcadillac.com as we would like to discuss this matter further.

Jun 02, 2023 -

Gfh responded

John i have had Sarant service my cars for many years and until this time never had any issue and always thought the service was excellent. Because Of that i asked on each call to let me speak to the service manager or anyone in charge. Each time the person came back after a 5 to 10 minute wait time to simply say they would call me back. When i again asked to speak to someone i was put on perpetual hold until i gave up and had to hang up. I also never received a call back. I dont know what or who was the problem but this again was so aggravating and caused me to have to constantly have to change my plans since i was getting no answers from anyone. I will call to discuss.

Jun 02, 2023 -

Gfh responded

Sorry meant to say Joyia

May 31, 2023

Timely and excellent service , , satisfaction and good customer care and well done team to all ensure good service More

by Rico6412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Jun 01, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for sharing your feedback. We're glad your visit was such an enjoyable one. We're looking forward to seeing you again at your next visit!

May 26, 2023

We had a very smooth experience this time. Car took a bit longer than predicted but within reason. More

by TERRICOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Sarant Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sarant Cadillac and we hope to see you again soon!

May 23, 2023

Attentive, informative sales, service and reception personnel. My second Cadillac, first from Sarant and I will likely buy my next from Sarant after my lease extension. More

by kmicucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Reale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
May 24, 2023 -

Sarant Cadillac responded

That's what we like to hear! Thank you for the 5 stars and your kind words. Customers like you really keep us motivated. Thank you for choosing Sarant Cadillac - come see us again soon!

May 23, 2023

Shirk responsibility, fail to solve the problem, prevaricate and fool customers, no professional ethics at all! More

by cris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Sarant Cadillac responded

Cris, thank you for your feedback and we’re sorry to hear that we did not meet your expectations. We wish to discuss this further and hopefully you will give us another chance. Please reach out to our Customer Experience Manager, Joyia Roper at jroper@sarantcadillac.com as we would like to discuss this matter further.

May 20, 2023

I’d just like to say how incredibly caring the people in Sarant Cadillac are every time I take my car for service. I took my car for an oil change the other day. Tony, not only took care of that for me but More

by SOGOLEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
May 21, 2023 -

Sarant Cadillac responded

We’re so glad to hear that! Here at Sarant Cadillac, we strive to treat customers with the honest, informative care they deserve. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

May 19, 2023

Well, I had a lot of problems with my car, but Joe And Gerson have been helping me out a lot. I just got my car back. They been very helpful. More

by DENNIS.MALIZIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
May 21, 2023 -

Sarant Cadillac responded

Thanks for your feedback, Dennis! We strive to provide 100% satisfaction to our customers, and we’re glad we met your expectations. Please let us know how we can continue to help with your car and service needs!

May 14, 2023

As usual, the service dept. was polite, courteous, and eager to please. It is always a pleasure to bring my car here More

by DOCKRINSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
May 16, 2023 -

Sarant Cadillac responded

We're glad to hear you found our staff was kind and helpful! Feel free to reach out to us if you need anything else. Have a wonderful day.

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