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Sarant Cadillac - Service Center

Farmingdale, NY

4.6
1,393 Reviews
Call Service Center (516) 473-0977

1,393 Reviews of Sarant Cadillac - Service Center

Sort by
December 21, 2022

Tony got me in quickly and had both issues fixed and ready for pickup on time! Never been happier that I moved my service to Sarant. More

by INFO@ETHIS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

Sarant Cadillac responded

Thanks for choosing Sarant Cadillac! We truly value your business and look forward to working with you again in the future.

Helpful 5
December 21, 2022

EXCELLENT SERVICE AND THEY WASHED AND CLEANED MY CAR BEAUTIFULLY, VERY PLEASED AS ALWAYS WITH ALL THE STAFF U DEALT WITH.. More

by GIGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOHN F. NASSOUR, Gerson Maldonado
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Dec 22, 2022 -

Sarant Cadillac responded

This is great to hear! Thanks for the kind review! Please, let us know how we can best serve your future vehicle needs. Until then, take care!

Helpful 2
December 20, 2022

Tony , George Dave and joyia were excellent. They took a problem I had and gave it a nice solution. I recommend this company due to their great staff More

by BRIMANF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George and Dave in service were great. Joseph should learn how to return a call
Report | Print
Dec 21, 2022 -

Sarant Cadillac responded

Thank you so much for your kind words. We are so glad that a solution had been worked out and your not so great experience had turned around into a better one. We strive to give our customers the best service possible and hope to continue to give you the very best going forward!

Helpful 6
December 18, 2022

Gerson was amazing. This was our first time there and he walked us through everything. Thanks. More

by NINTYPCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier, Gerson Maldonado
Report | Print
Dec 19, 2022 -

Sarant Cadillac responded

We appreciate the 5-Star review and happy to hear that Gerson was able to help. We look forward to serving you in the future.

Helpful 3
December 17, 2022

My car was fixed promptly and returned cleaner than when I dropped it off Service was courteous and professional More

by JENNIFER.VELTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Sarant Cadillac responded

Thank you for the 5-Star review. We're happy to hear our team made your visit a success. We look forward to servicing your vehicle in the future.

Helpful 7
December 15, 2022

Service department is worse they actually don’t want to work I go with appointment they parked the car outside for whole day & called me at the end we will check it tomorrow More

by RIZWANHADICORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Report | Print
Dec 15, 2022 -

Sarant Cadillac responded

We are sorry to hear your visit did not live up to the expectations we strive for at Sarant Cadillac. We see that your experience with us was less than satisfactory and we understand your frustration. We want to make sure that every customer feels like we have put their experience above all else. Please reach out to our Customer Experience Manager, jroper@sarantcadillac, so can further discuss your experience and improve for future visits.

Helpful 2
December 15, 2022

Prompt courteous representation by device advisor Chris. All work requested and diagnostics requested were accomplished. More

by SALDE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
Report | Print
Dec 16, 2022 -

Sarant Cadillac responded

This is great to hear! Thanks for taking the time to leave this 5-star review!

Dec 16, 2022 -

SALDE1 responded

your service center people are courteous and prompt.

Helpful 2
December 15, 2022

Good experience thank you staff was friendly and helpful Oil change price was on the high side .. Other then that was good More

by robkrohley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Sarant Cadillac responded

Thank you for the feed back! We value your business and hope to work with you again in the future.

Helpful 5
December 11, 2022

they are always good good good good good good good they are always good good good good good good good More

by LALU8257
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Report | Print
Dec 12, 2022 -

Sarant Cadillac responded

Thanks for the 5-star review! We appreciate your business and hope to be of service again in the future.

Helpful 6
December 09, 2022

They are not on top of their service. My car was at the dealership for two days. When I went to pick it up, the issue was not resolved. No one checks after the service is done. More

by SARWA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
Report | Print
Dec 09, 2022 -

Sarant Cadillac responded

We are sorry to hear your visit did not live up to the expectations we strive for at Sarant Cadillac. Please reach out to our Customer Experience Manager, jroper@sarantcadillac, so can further discuss your experience and improve for future visits.

Helpful 5
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