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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,547 Reviews

1,547 Reviews of Sarant Cadillac - Service Center

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March 25, 2022

Service was done well. Only reason for 4 instead of 5 star was the wait to get the car back.. Dropped off Monday afternoon, got car back Thursday morning. More

by JAYCAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 25, 2022

I have been a customer off Sarant Cadillac for over 15 years and its always a pleasure taking the car for service More

by joef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Sarant Cadillac responded

Hi Friend, thank you for taking the time to leave us this review! We're glad you enjoyed hanging out with our team and look forward to seeing you again in the future. Let us know if there is anything else we can do for you! Have a great day!

March 25, 2022

Sarant Cadillac NEVER disappoints! From purchasing a car to service - they are professional all the way! More

by KRESSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Sarant Cadillac responded

Thank you for the kind words, Kressa! We want each and every person that walks in to feel like part of the family. It is so great to hear your time with us went well! Don't hesitate to stop by if you ever need anything else, have a good day!

March 24, 2022

My car was towed in overnight without any notice to the dealership. They immediately worked to get the problem resolved even though it was a 10-year-old vehicle. Great service! Tony was great to work wi More

by JFKAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Sarant Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. If you have any further questions, please give us a call. We're always happy to help! Have a great day!

March 23, 2022

They are the best ! Amazing work ! No wait time clean and best work ! Friendly staff! More

by KKOMAL1313
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Sarant Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 18, 2022

I am very disappointed regarding the recent service on my car. It has been brought back 3 times regarding the hoses for the sunroof. My car has flooded 3 times from the rain. I was not provided with a loaner More

by CCOHN67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sarant Cadillac responded

Hi there – we appreciate you for bringing this matter to our attention. We are sorry to hear that your recent service visit did not go as planned. We will be looking into the details of your visit. Feel free to reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156 so we may work together to find a resolution. Thank you again and we look forward to hearing from you soon.

March 11, 2022

The service here at Sarant was the main reason that I leased two vehicles and just recently purchased my 2018 CT6. More

by JDGOLFER31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson
Mar 14, 2022 -

Sarant Cadillac responded

Thank you for the 5-star rating and your continued business through service, leases, and more! We look forward to working with you for many more years to come.

March 11, 2022

I find that the service managers at Sarant are very knowledgeable friendly and helpful in anyway they can I’m very happy with the service More

by ISLANDMAN147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Sarant Cadillac responded

Thank you for the 5-star rating! We appreciate hearing your feedback for our service managers and look forward to working with you again.

March 10, 2022

Great service. Did not have to wait a long time to have work completed. They checked out a recall and had my car back to me within the hour. More

by YPEPPATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Mar 14, 2022 -

Sarant Cadillac responded

Thank you for the 5-star rating! We're glad to hear you didn't have to wait long and look forward to working with you again.

March 09, 2022

My service experience was excellent. I felt valued as a customer and have no complaints whatsoever. More

by DiStefano
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Sarant Cadillac responded

Thank you so much for rating us 5 stars! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with us. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

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