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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,533 Reviews

1,533 Reviews of Sarant Cadillac - Service Center

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March 04, 2022

I am always at home when I visit the service team at Sarant Cadillac. Joe Mistretta is a true gentleman and professional and I feel safe with my car there at all times. More

by Danny NY Porsche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina
Mar 08, 2022 -

Sarant Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2022

Very friendly,, responsive and professional in the way they responded to my service requirements and needs. More

by Wallyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Sarant Cadillac responded

Thank you for telling us how we are doing! We appreciate the kind words! Have a great day.

March 01, 2022

Excellent service love Joe and service great guy very friendly And accommodating wouldn’t go anywhere else More

by CPIZZA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe mistretta
Mar 08, 2022 -

Sarant Cadillac responded

Thank you for your positive comments about Joe! We appreciate your business. Please let us know how we can continue to help with your car and service needs!

March 01, 2022

Sarant Cadillac has been such a pleasure to go to. This has been my first time in a Cadillac and I would not change that at this point. Sarant Cadillac’s customer service is the best and I look forw More

by mdeljanin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Mar 08, 2022 -

Sarant Cadillac responded

This is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

March 01, 2022

As always, the service was excellent. Although it has taken more than 1 visit to resolve my brakes problem, the team was dedicated and hard-working each time. More

by nicholasebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Sarant Cadillac responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by our service team. Please let us know if there is anything else we can do for you. Thanks again!

March 01, 2022

Great experience from start to finish especially dealing with Tony in the Service Dept!! Loved getting fast service and a very clean vehicle back! Highly recommend!! More

by NANNYONTHENET
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Sarant Cadillac responded

Thank you for your recommendation and kind words about Tony! We appreciate you taking the time to share your positive feedback. Let us know how we can help with any future car or service needs you may have.

February 26, 2022

Words cannot describe what an absolute pleasure it is working with Tony DiGiuseppe. He is just incredible, caring, and so very professional, and I will only take our 4 Chevys to him. Sarant Cadillac is More

by BIGMIKECOOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Sarant Cadillac responded

We appreciate the amazing review! We look forward to your next visit!

February 24, 2022

Noise while braking continues even after 2 repair visits. A third visit will be required. More

by nicholasebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Sarant Cadillac responded

Hi there – thank you for bringing this matter to our attention. We are sorry to hear your issue has not been resolved. We want to make sure we personally address your visit and find an appropriate solution. Please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156 at your earliest convenience. Thanks again and we look forward to hearing from you soon.

Feb 28, 2022 -

nicholasebe responded

Well, so far so good after today's service call. I appreciate the patience and dedication shown by the Sarant team throughout this effort.

February 24, 2022

GREAT CUSTOMER SERVICE GOT ME IN AND DONE IN RECORD TIME SO OTHER DEALWERS SAY THE ARE #1 THEWY ARE WRONG SARANT CADDY IS GRAET PEOPLE TO DEAL WITH JOE M SERVICE DIRECTOR IS APLEASURE TO DEAL WITH!!!! 5 V More

by TRLUM105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Sarant Cadillac responded

Thank you for your positive, ecstatic review of our dealership! We're so glad to hear that you've had a great experience with us at Sarant. See you again!

February 22, 2022

I am and always have been very happy with SARANT. My last 4 cars have been from SARANT - all from Anthony Soriano, who has been terrific in sales & Tony D in service - a great team!!!!!! More

by arnold789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Sarant Cadillac responded

Thank you Arnold for your continued loyalty to us! We appreciate your feedback, and we look forward to seeing you back here again.

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