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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,533 Reviews
Call Service Center (516) 473-0977

1,533 Reviews of Sarant Cadillac - Service Center

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November 18, 2021

Tony my service consultant was just wonderful. He always has the customer first and keeps me informed as to what is happening with the service on my car. I highly recommend he as your service consultant. More

by gregbar11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Sarant Cadillac responded

Thank you for your kind review, Greg! We're so pleased to read that Tony has been taking such great care of you when you bring your vehicle in. We're grateful for your loyalty to us at Sarant and look forward to seeing you again. Have a wonderful day!

November 18, 2021

My car was brought in for repairs/diagnostics. The shop manager really did not want to work on the car, but did not say so. I ended having the car towed to a different repair facility. More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Sarant Cadillac responded

Mike, thank you very much for your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Joe Mistretta, our Service Manager, a call at 516-473-0925. Thanks!

November 18, 2021

charged me $115 for the first oil change that was supposed to be free x More

by Sdegrazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Sarant Cadillac responded

Thank you, for taking the time to leave this review about your experience in our service department. We are committed to ensuring that our customers receive great service and excellent prices at our dealership. We're very sorry to hear that your visit fell short of our vision. Please give Joe Mistretta, our Service Manager, a call at 516-473-0925 so we can work with you to resolve this.

November 11, 2021

Good people, good service!They are applied my discount Good people, good service! They are applied my discount coupons with no problem. Recommend this place More

by SERGEYPIANO
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Sarant Cadillac responded

Thanks for letting us know how we're doing! We're glad that you had a great service experience with us; it was a pleasure to serve you. We look forward to working with you again!

November 04, 2021

I have been coming to this dealership for years.. They provide excellent service and explain clearly what will be done to your car. I highly recommend Sarant if you are looking for a car or in need of ser More

by Goldenarm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Sabattino
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Nov 08, 2021 -

Sarant Cadillac responded

Thank you for the positive comments! It's great to hear that you were provided with an excellent experience by our service team. We hope you choose Sarant Cadillac again to service your car!

Dec 28, 2024 -

Goldenarm1 responded

Great dealership, great people, they never make you spend money that is not needed. Highly recommend!

November 02, 2021

Always loved this dealership. Very sad to see no cars in show room. Got oil change & loved my free car wash. Because they r not free anymore. More

by LUCKYPAT24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

Sarant Cadillac responded

Hi there- thank you for taking the time to leave your feedback. We’re happy to read that you have always loved Sarant and that you enjoyed the car wash alongside your oil change service. We value your business with us, and appreciate your understanding as we weather through the unprecedented automotive industry conditions that we’re experiencing. Please feel free to give our Customer Relations Manager, Steve Vela, a call at 516-473-0925 if you have any questions or comments to share with our team, as we’d love to talk through that with you. Take care!

November 02, 2021

Always a pleasure dealing with your staff. Joe Mistretta and service crew treat patrons very well More

by VTERRAFERMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

Sarant Cadillac responded

Thank you so much for the wonderful rating! We pride ourselves on our knowledgeable and helpful staff members like Joe. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

October 30, 2021

Always professional & courteous staff. Clean work facility, offices & customer waiting. Fully explain any issues found and corrected. More

by annamstark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony V
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Nov 02, 2021 -

Sarant Cadillac responded

We appreciate you trusting your vehicle with us to get the best quality service! We hope you choose Sarant Cadillac again to service your car. Have a wonderful day!

October 29, 2021

Red carpet treatment always! My V came back looking better than new. Joe is a real pro. More

by Ray Roses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Sarant Cadillac responded

We appreciate the positive review! We're happy to hear you are satisfied with our service. We value your business and look forward to your next visit. Have a great day!

October 26, 2021

Your service department is one of the best around and your service manager Joe mistretta is the main reason why I use your service department More

by Len
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2021 -

Sarant Cadillac responded

We're so happy to know Joe and the team exceeded your expectations and provided you with top notch service. Please let us know if there is anything else we can do to be of service. See you next time!

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