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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,533 Reviews

1,533 Reviews of Sarant Cadillac - Service Center

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August 31, 2021

Great experience. From the purchase of the vehicle to my first service there. Answered all my questions and all never pressured me in any way More

by aluck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Sep 01, 2021 -

Sarant Cadillac responded

Thank you for taking the time to leave your review! We are very happy to learn that you have enjoyed a great experience with us at Sarant Cadillac. It has been a pleasure to take care of you and your vehicle thusfar, and we look forward to continuing this relationship. Take care!

August 30, 2021

The last visit to Sarant Cadillac was exceptional . This has been my third visit since owning my 2020 CT5 . Joe Mistretta is my service advisor. I was a Mercedes Benz owner for a number of years. Joe when i More

by vasiejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Sarant Cadillac responded

That's what we like to hear! Thank you for choosing Sarant Cadillac to service your vehicle. Joe is a great asset to our team, and will be happy to hear your kind words. We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future. Have a great day!

August 28, 2021

Joe is very helpful. He is courteous and professional. The place is clean and the service timely. My two Caddies run smoothly thanks to your service department. I won't go anywhere else. More

by JLISLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Sarant Cadillac responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by Joe and our service team! Please let us know if there is anything else we can do for you. Thanks again!

August 26, 2021

Courteous timely serviceService advisor Joe was Courteous timely service Service advisor Joe was professional Was well treated Would recommend to others Service dept who wrote mileage etc upon More

by HDUBROW
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Sarant Cadillac responded

We are pleased to hear that you enjoyed a great service experience with us at Sarant Cadillac! We will continue to work hard to provide this same high level of customer service. Thank you for your review and for your patronage, take care!

August 23, 2021

It is great to find the solution for air conditioner problem. They changed the clogged pipe but dies not solved the problem. 2nd visit makes final clues. Thanjs More

by SCHILTV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Sarant Cadillac responded

Thank you for the feedback and for letting us help repair your vehicle's air conditioning. It was truly our pleasure to serve you, let us know if we can assist you again in the future!

August 21, 2021

I AM EXTREMELY EXTREMELY PLEASED !!! I WAS TAKEN RIGHT AWAY AND MY INSPECTION WAS COMPLETED IN RECORD TIME !!! I ALWAYS RECOMMEND SARANT TO ALL MY FRIENDS YOUR THE BEST !!! THANK YOU SO MU More

by dbalboa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Sarant Cadillac responded

Thanks for taking the time to let us know how we are doing! We appreciate your kind words and loyalty. Please come back and see us for any of your future car needs!

August 18, 2021

It’s always a pleasure having my car serviced at this dealership always goes smooth and done correctly. Very professional and friendly. I was satisfied customer. More

by RJE5567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Sarant Cadillac responded

Thank you for the kind words and continued support!

August 17, 2021

Tony in Service is the best . He went above and beyond when realized i was there on wrong Monday for appointment. Got me in no problem More

by NABIGMIKE3497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Sarant Cadillac responded

Thank you for leaving your review! It is fantastic to hear that Tony took good care of you during your service visit. Thank you for choosing Sarant Cadillac, and we look forward to serving you again in the future.

Aug 18, 2021 -

NABIGMIKE3497 responded

Absolutely I will go no where else

August 16, 2021

While my experience was pleasant, it did not seem welcoming or friendly as expected. Past visits including the purchase were friendlier and made me feel welcome. More

by SDWAINW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not known
Aug 17, 2021 -

Sarant Cadillac responded

Thank you for leaving your honest feedback. It is good to hear that your experience was pleasant. However, our ultimate goal is to make sure our customers feel like their experience was placed above all else, for every visit to our dealership. We would like to discuss your time with us to talk through what we can do to make sure we’re able to make you feel more satisfied with your future visits. At your convenience, please reach out to Steve Vela, our Customer Relations Manager, at 516-473-0925. We appreciate your business with us and look forward to hearing from you soon.

August 08, 2021

Joe helped me from my 1st phone call telling him my problem until my Cue screen was installed. He was a pleasure to deal with. Great service. More

by FRANCESCON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Sarant Cadillac responded

Thank you for the 5-star rating and your shout-out for Joe! We look forward to working with you in the future.

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