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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,555 Reviews

1,555 Reviews of Sarant Cadillac - Service Center

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September 28, 2021

Always a great experience. Service department is awesome ! Never a problem getting an appointment. Always warmly greeted and treated respectfully and professionally. More

by Allen Allsop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Sep 29, 2021 -

Sarant Cadillac responded

MaryAnn - thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Sarant Cadillac and we hope to see you again soon.

September 27, 2021

From check-in to the completion of my service work everything was great. It was a real pleasure to work with Tony DiGuiseppe. More

by CARL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Sarant Cadillac responded

Thank you, Carl, for letting us know about your time with our service team. Please let us know if there is anything else we can do to help you.

September 26, 2021

Sarant was professional and worked in a timely fashion to service my car. The price was fair and the car runs smoothly again. More

by Stevie C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Sarant Cadillac responded

We are happy to hear that we were able to get you all taken care of!

September 26, 2021

They go above and beyond with service. Nice to deal with long term employees. Friendly atmosphere. More

by Sad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Sarant Cadillac responded

We appreciate the kind words!

September 22, 2021

Damage my door panel when performing work and left my seat fool of grease verry unprofecional More

by HOMESOLUTINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Sarant Cadillac responded

Our team appreciates your feedback about your experience in our service department. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Tony Vicente, our Service Manager, a call at 516-473-0925 when you have a moment. We are thankful for your business with us and look forward to speaking with you shortly.

September 19, 2021

I've had 3 cars from Sarant since 2013.Joe the service I've had 3 cars from Sarant since 2013. Joe the service rep is the reason I keep returning to Serant More

by Elliottneil15
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Sarant Cadillac responded

Thank you for your kind review and continued business! We'll be sure to share this positive feedback with Joe and we're glad to hear he's been so helpful for you. We look forward to working with you again in the future!

September 18, 2021

Great customer service. The team was great from start to finish. Made the process simple More

by pkowalczuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Sarant Cadillac responded

Thank you for your review! We are glad to hear that our team was able to make your visit with us so enjoyable. Please let us know if there's anything else we can do for you!

September 18, 2021

Had a recall on my 2020 CT5 which was taken care of within a hour or arriving at the service department More

by gregbar11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Sarant Cadillac responded

Thank you for your rating! We are happy to hear that our team was able to address the recall issue in a very efficient and timely manner. Let us know if there is anything else we can do for you.

September 17, 2021

Had to have Infotainment System replaced due to greyed out buttons that will only memorize AM & FM stations. Still doing the same thing after replacement. Had drivers side seatbelt replaced, works good, More

by LOWIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Sarant Cadillac responded

We appreciate your detailed review of your visit with us. Our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give Tony Vicente, our Service Manager, a call at 516-473-0925. Thanks!

Sep 22, 2021 -

LOWIZ responded

Brought the car back on Monday. Left printed instructions on what needed to still be done. They cleared the airbag light, and got the saved programing buttons back on the Infotainment system. When replacing the seat belt with a new one, they did not put the cover on the seatbelt. I ordered one from GM myself and will put it on. Phone call to tell me that my car was ready was made to my home phone...which I was not home. I asked them to call my cell or office phone. I am satisfied that the work is now complete.

September 16, 2021

Professional caring personnel who quickly diagnosed the problem with my XT4 Cadillac. Very satisfied with the results. Not only was the problem solved, the car was cleaner than when I brought it in. It loo More

by JANICEGLASSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Sarant Cadillac responded

Thank you for your review! We are glad to hear that you had a great experience with our team! Please let us know if there's anything else we can do for you!

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