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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,555 Reviews

1,555 Reviews of Sarant Cadillac - Service Center

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September 03, 2021

When I drive into the Service area, I'm always greeted by first name by Tony. He insures that at every visit my Escalade ESV is checked from bumper to bumper for anything that it may need. More

by SS454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Sarant Cadillac responded

Thank you for taking the time to leave your kind review! It is fantastic to hear that Tony has provided such professional and thorough service when you come to see us. We will continue to provide this top-tier level of service. We value your business and look forward to seeing you again! -Your Sarant Cadillac team.

September 03, 2021

Stay Away from this Dealership there Service Dept is horrible . My vehicle was held for two weeks and the repair was no resolved. They are not professional . They don’t return call backs . They appear t More

by T L
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

T L responded

Horrible Service Advisor

Sep 03, 2021 -

Sarant Cadillac responded

Tony, it is very unfortunate to hear that you left our dealership feeling dissatisfied with the level of service that you received. We understand your frustration with the issues with your vehicle. We take customer care very seriously, and because of that, we would like to speak with you personally to address these issues. We are looking into the details of your visit and will be reaching out soon. However, if you have any preliminary comments or questions, please feel free to give our Service Manager, Tony Vincente, a call at 516-473-0925 .Thank you for letting us know about your experience and we look forward to speaking soon.

August 31, 2021

Great experience. From the purchase of the vehicle to my first service there. Answered all my questions and all never pressured me in any way More

by aluck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Sep 01, 2021 -

Sarant Cadillac responded

Thank you for taking the time to leave your review! We are very happy to learn that you have enjoyed a great experience with us at Sarant Cadillac. It has been a pleasure to take care of you and your vehicle thusfar, and we look forward to continuing this relationship. Take care!

August 30, 2021

The last visit to Sarant Cadillac was exceptional . This has been my third visit since owning my 2020 CT5 . Joe Mistretta is my service advisor. I was a Mercedes Benz owner for a number of years. Joe when i More

by vasiejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Sarant Cadillac responded

That's what we like to hear! Thank you for choosing Sarant Cadillac to service your vehicle. Joe is a great asset to our team, and will be happy to hear your kind words. We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future. Have a great day!

August 28, 2021

Joe is very helpful. He is courteous and professional. The place is clean and the service timely. My two Caddies run smoothly thanks to your service department. I won't go anywhere else. More

by JLISLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Sarant Cadillac responded

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by Joe and our service team! Please let us know if there is anything else we can do for you. Thanks again!

August 26, 2021

Courteous timely serviceService advisor Joe was Courteous timely service Service advisor Joe was professional Was well treated Would recommend to others Service dept who wrote mileage etc upon More

by HDUBROW
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Sarant Cadillac responded

We are pleased to hear that you enjoyed a great service experience with us at Sarant Cadillac! We will continue to work hard to provide this same high level of customer service. Thank you for your review and for your patronage, take care!

August 23, 2021

It is great to find the solution for air conditioner problem. They changed the clogged pipe but dies not solved the problem. 2nd visit makes final clues. Thanjs More

by SCHILTV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Sarant Cadillac responded

Thank you for the feedback and for letting us help repair your vehicle's air conditioning. It was truly our pleasure to serve you, let us know if we can assist you again in the future!

August 21, 2021

I AM EXTREMELY EXTREMELY PLEASED !!! I WAS TAKEN RIGHT AWAY AND MY INSPECTION WAS COMPLETED IN RECORD TIME !!! I ALWAYS RECOMMEND SARANT TO ALL MY FRIENDS YOUR THE BEST !!! THANK YOU SO MU More

by dbalboa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Sarant Cadillac responded

Thanks for taking the time to let us know how we are doing! We appreciate your kind words and loyalty. Please come back and see us for any of your future car needs!

August 18, 2021

It’s always a pleasure having my car serviced at this dealership always goes smooth and done correctly. Very professional and friendly. I was satisfied customer. More

by RJE5567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Sarant Cadillac responded

Thank you for the kind words and continued support!

August 17, 2021

Tony in Service is the best . He went above and beyond when realized i was there on wrong Monday for appointment. Got me in no problem More

by NABIGMIKE3497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Sarant Cadillac responded

Thank you for leaving your review! It is fantastic to hear that Tony took good care of you during your service visit. Thank you for choosing Sarant Cadillac, and we look forward to serving you again in the future.

Aug 18, 2021 -

NABIGMIKE3497 responded

Absolutely I will go no where else

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