Sarant Cadillac - Service Center

Worst service dept ever. I suggest to bring your car Worst service dept ever. I suggest to bring your car anywhere else besides this terrible Cadillac dealer. Not sure how they even stay in business. M Worst service dept ever. I suggest to bring your car anywhere else besides this terrible Cadillac dealer. Not sure how they even stay in business. My entire experience from start to finish was bad. I made a online appointment on Monday for a Thursday appointment. When I arrived at my scheduled time I sat with advisor Joe M. He looks in his computer and says you don’t have an appointment today. I said yes I do. He said what did you make it online? If so you have to call and confirm it. I said that strange because I received 3 confirmation emails and a text message confirming my appt and nothing said I need to call to confirm. Joe says since you are here early I should be able to get you in. Like he was doing me some type of favor. When I walked to my car with him to explain the issues with my Escalade I felt joe was barely paying attention to what I was saying. When we sat back down I mentioned I have a aftermarket warranty. Joe looks at me and says if it’s not a GM warranty I don’t deal with it. I don’t have time to call up a warranty company for them to haggle with me about the repairs. I was stunned because last time I went to this dealership they took my warranty. I dropped off my car and received a call from joe about an hour and a half later. He tells me what they found and said he will try to have the car ready by 4pm. I waited for a call that the repairs were done. I received a call at 4:30 from a women asking if I was picking up my car. I said no one called me to say the repairs were completed. She said sorry about that. I said well I’ll come now to get it. The women said well we are closing now so you will have to come tomorrow. What! You call me as your closing. So now I have to take time off work again to come get my car because your terrible service advisor joe m couldn’t call me to say my car was ready not to mention he was too lazy to call the warranty company for repairs that all should have been covered. I now have to try to ask the warranty company to cover the repairs after the fact. So more of my time wasted because of a poor service advisor. Honestly I don’t know why Cadillac even gives this guy a paycheck. He is a terrible unfriendly face of the company who is too lazy to do his job. If I acted like he does at my customer service job I would be removed from my position. I suggest Cadillac do the same as he is a horrible employee who is just chasing customers away. I now know to never ever return to this dealership. In a few months I will be in the market for a new Escalade. I certainly know where not to go. That is sarant Cadillac. Follow up: had error stating automatic collision prep reduced when starting the car. Also adaptive cruise control was not working. Was charged $1800 for new sensors because front camera shorted it out. Received the car back and still get the same error message when starting and adaptive cruise control still doesn’t work. Researched the error my self and found this is most often caused by a misaligned sensor or change to the grill, not a bad sensor. Check gm doc id 4291698. The grill on my car was changed to a 2018 black grill and that is most likely the cause of this error. Not a bad sensor as diagnosed by the dealer. So I wasted $1800 for a dealer to just be a parts changer instead of actually diagnosing the problem. If the sensor was actually bad I would not intermittently see the green car for the collision avoidance system. After sensor was changed I still only intermittently see the green car. Not to mention the mechanic left greasy hand prints on the fender and side of bumper when the bumper was put back on. Terrible terrible service. More

Can't say enough good things about Joe and Tony. Always there to help me with any questions or concerns. there to help me with any questions or concerns. More

Tony is great. Serviced my car quickly and took the time to help me program my radio stations and answer all my questions. to help me program my radio stations and answer all my questions. More

Easy to make appointment, very little wait and reasonable pricing. pricing. More

Joe did an excellent job of taking care of all the cars repairs he is outstanding and really cares about the customer We highly recommend Sarant and all the service and sales staff are truly outstandin repairs he is outstanding and really cares about the customer We highly recommend Sarant and all the service and sales staff are truly outstanding More

Joseph in the service department is a gem. Handled everything from start to finish. Definitely an asset for your operation. Last time I had a minimum word requirement was in a writing course in coll everything from start to finish. Definitely an asset for your operation. Last time I had a minimum word requirement was in a writing course in college More

Joe is always very friendly, helpful and accommodating. I called him in the morning because I needed an oil change and the dealership was very accommodating for getting me in. My car was also taken immedi I called him in the morning because I needed an oil change and the dealership was very accommodating for getting me in. My car was also taken immediately and returned in a very short amount of time More

Great service! Professional and timely! My car was fixed and clean when I got it back. I feel confident and thankful to bring it to Joe Mistretta at Sarant Cadillac! and clean when I got it back. I feel confident and thankful to bring it to Joe Mistretta at Sarant Cadillac! More

Tony is always helpful when I bring my car in for regular service. My service appointments are usually short, I am always out in less than 30 minutes. service. My service appointments are usually short, I am always out in less than 30 minutes. More

excellent,very.very very very very very very very very very very very very very very very very very very very very very very very good very very very very very very very very very very very very very very very good More