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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,555 Reviews

1,555 Reviews of Sarant Cadillac - Service Center

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July 20, 2021

Excellent service definitely they are very friendly and courteous a pleasure to visit the service dept will definitely recommend to friends and family Keep up the good work More

by ALBERTV@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Sarant Cadillac responded

Thank you for your recommendation and positive feedback about your recent experience with us! We're pleased to hear you had a great service experience. We appreciate having you as a customer and hope you come back to see us again soon!

July 17, 2021

I was out in my car when all sounds inside went dead. Drive to the dealership and Tony my service advisor handled the situation on the spot. They are wonderful and caring to their customers. I would h More

by gregbar11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

We are glad we were able to help! Thank you for the wonderful feedback and recommendations!

July 16, 2021

Everyone I worked with with amazing start to finish! They made it simple and took care of all the needs that I had. I will be back. More

by ADAM96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Sarant Cadillac responded

Thank you for letting us know what a great experience you had with us!

July 16, 2021

Answer the phone when someone calls or call back when a message is left. Also, when a customer asks the status of a part ordered, don't reply by saying it is "probably" on its way, simply make the effort t More

by DREWPARK22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service reception
Jul 26, 2021 -

Sarant Cadillac responded

Thank you for taking the time to leave us your candid review. It is disappointing to hear you were left feeling dissatisfied with the communications with our team. Our goal is to make sure that every customer leaves us feeling completely satisfied, so we will use your feedback to improve as a dealership. If you have any further comments, questions, or concerns please feel free to reach out to Tony Vincente, our service manager, at 516-473-0925. We appreciate your business with us and hope you have a great day.

July 16, 2021

The dealership is great - and I’m sure the service department is usually very professional, but unfortunately the mechanic neglected to reset the system and I need to go back. This is an inconvenience More

by ROESHOOSH50TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Sarant Cadillac responded

We appreciate your honest review. We are disappointed to hear that the service with us was incomplete and you are left feeling inconvenienced. We take customer care very seriously and because of that, we would like to personally apologize. At your convenience, please reach out to Tony Vincente, our service manager, at 516-473-0925. We appreciate your business and look forward to hearing from you.

July 15, 2021

Thank you for treating me with respect and servicing my vehicle quickly. I am a long time buyer of Cadillacs and am glad I am still able to purchase sedans. More

by NICKKARAHALIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Jul 16, 2021 -

Sarant Cadillac responded

Thank you for taking the time to share such positive feedback with us!

July 10, 2021

Excellent service and top notch customer service experience. Professional service writer. Very happy and am a customer for life! Thank you to Joe and the sarant team. More

by STEVENWARSAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Sarant Cadillac responded

We're very happy to hear that Joe and the team did such an excellent job. Our team does their best to provide only the best service. If there's anything additional we can do, just let our team know. We're always happy to help. Take care, and we'll be looking forward to your next visit, Steven.

July 09, 2021

Always pleased with the service. Had a electric problem on my GMC and mechanic Dennis Cameron found and fixed the problem in a short time. This was after it was at another dealers repair shop for 5 days a More

by buffordt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Cameron Tech.
Jul 10, 2021 -

Sarant Cadillac responded

Thank you for your glowing review! We're so happy to hear that we were able to find the source of the problem for you. We hope you come back to see us again soon!

July 09, 2021

Professional and easy service. A pleasure to deal with. Professional and easy service. A pleasure to deal with. Professional and easy service. A pleasure to deal with. More

by GEOFSORKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Sarant Cadillac responded

Thank you so much for your feedback. We're happy to hear that our team was professional and easy to work with. We want to ensure that every visit is a great one. Take care, and have a wonderful day.

Jul 13, 2021 -

GEOFSORKIN responded

Thanks again, Sarant!

July 08, 2021

Always pleased with the service. Thank you Tony D! We had a nail in the tire and needed a new one. Very prompt and helpful. More

by BARGOLD
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Sarant Cadillac responded

Thanks for the review! We're happy to service your vehicle and get the nail out of your tire. Come back again whenever you need more service!

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