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Sarant Cadillac - Service Center

Farmingdale, NY

4.4
1,599 Reviews
Call Service Center (516) 473-0977

1,599 Reviews of Sarant Cadillac - Service Center

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January 05, 2021

I have been a Cadillac owner for many years and in the past my oil changes were always free and now they’re not anymore More

by cmul4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2021 -

Sarant Cadillac responded

Thank you for your 4-star review! Cadillac offers 1 year of complimentary maintenance and 2 years of OnStar; if you did not receive your complimentary year of maintenance please let us know so we can resolve this issue immediately. We strive for excellent customer service, so we hope we can make your next visit a 5-star experience! If you have any additional feedback, please reach out to our Service Director, Joe Mistretta, at 516-293-0872. Thank you!

January 04, 2021

Great service. Car was finished sooner than promised. Highly recommended dealer. They corrected issues I had when the car was serviced at another dealer (Bi-Cal Brooklyn - a dealer I would NOT recommen More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2021 -

Sarant Cadillac responded

Thank you for the wonderful feedback, Mike! We are so happy we were able to help!

December 31, 2020

Pleasure to deal with for purchase and service. Used rewards points to purchase accessories. Entire process was easy. Very accommodating. Even suggested what yo use the rewards towards. More

by PAULA.CROWLEY456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Report | Print
Jan 05, 2021 -

Sarant Cadillac responded

Paula, thank you for the great review! We're glad to hear the team could provide a top-notch customer service experience and help you find the right accessories for your vehicle. Thank you for choosing Sarant Cadillac and we hope to see you back soon!

December 30, 2020

Service was great. Took the car on time as per appointment and returned the vehicle quickly. I Highly recommend Sarant Cadillac to friends and family! More

by STEVENFORTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2020 -

Sarant Cadillac responded

Thank you for the 5-star review, Steven! We appreciate your support and recommendation. Please let us know how we can be of service to you again in the future.

December 29, 2020

I really valued the time span from in and out in a jiffy kudos to the team who helped me and I’ll be back More

by DADDY.KOLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Kolat
Report | Print
Dec 31, 2020 -

Sarant Cadillac responded

It was our pleasure. We're glad to hear our team was able to provide you with a timely visit. Thank you for choosing Sarant Cadillac, and we look forward to working with you again.

December 26, 2020

Excellent personalized service. Had appointment and they took me right on time. Quick service just for an oil change. Very pleased with the entire dealership in general with all aspects. More

by DONNACIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2020 -

Sarant Cadillac responded

Thank you for the review! Our team works hard to get our customers back on the road as efficiently and safely as possible, and we're glad to hear Tony succeeded. We appreciate you choosing Sarant Cadillac for your service needs and hope to see you back next time!

December 24, 2020

I have received an Excellent Personalized Service. I am very much pleased with the Service they have provided me whether it is Purchasing or Leasing or Servicing my Car. I am remain a Loyal Customer of Sar More

by MFAHIM31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2020 -

Sarant Cadillac responded

Wow, that's what we love to hear! We're so glad to hear our team has been able to provide a top-notch experience across the board for you. We appreciate your business and look forward to seeing you back at Sarant Cadillac next time!

December 24, 2020

Thank you Joe for going above and beyond by making sure you squeezed us in for an oil change and check up before heading out on our road trip. Sarant is the best! More

by FRRAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2020 -

Sarant Cadillac responded

Thank you for the five stars! We know how important it is to have everything in top shape before a road trip, and we're glad to hear Joe could get you taken care of and on the road quickly! We appreciate your business and hope to see you back next time.

December 23, 2020

Whenever I need service on my car there is NEVER a problem, Sarant Cadillac is very accommodating and your always greeted with a smile . Joseph & Tony are great !!! More

by FRANCESCAW03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2020 -

Sarant Cadillac responded

We're so glad to hear the service team is able to provide such a wonderful experience each and every time! The team works hard to get our customers back on the road quickly and safely. We appreciate your business here at Sarant Cadillac and we hope to see you back again next time!

December 23, 2020

Cadillac needs to step up to the plate financially. The cost for a rear shock compressor was $1,ooo on a vehicle with 55,000 miles. I have a 2,000 Cadillac that is also garaged with only general maintenanc More

by JMB54336
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Report | Print
Dec 28, 2020 -

Sarant Cadillac responded

Thank you for your feedback. We are sorry that you are disappointed with your service costs. If you have any feedback about our service team or experience at Sarant, please reach out to our Service Director, Joe Mistretta, at 516-293-0872 at your earliest convenience. Thank you.

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