Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sayville Ford
Sayville, NY
2,558 Reviews
Sayville Ford has been family owned and operated for three generations - over 60 years! Not only are we the largest independent Ford dealership in the New York region, but Sayville Ford's focus on complete customer satisfaction has earned us the reputation as a leader in the automotive industry.
Our sales team and support staff are the finest. Their hard work, dedication and expertise allow us to provide you with the highest level of service. The professional and courteous sales staff at Sayville Ford are consistently able to offer our customers the best service and selection at the lowest prices. We have hundreds of new Ford cars and trucks on site as well as a vast selection of quality pre-owned cars and trucks from a variety of manufacturers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 1:00 AM
Tuesday 7:00 AM - 1:00 AM
Wednesday 7:00 AM - 1:00 AM
Thursday 7:00 AM - 1:00 AM
Friday 7:00 AM - 1:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 147 service reviews
December 11, 2025
Do NOT buy car or get it serviced here. Not honest and transparent. I’ve never been so disappointed with how I was treated. Even after a horrific experience buying a bronco I had the car se Not honest and transparent. I’ve never been so disappointed with how I was treated. Even after a horrific experience buying a bronco I had the car serviced at dealership ONLY because they snuck a service contract into the sale of the vehicle. Be very careful! They are SNEAKY and DISHONEST. When I went to get car serviced they said I only was responsible for the vehicle inspection and the oil change was covered but when they called to say, the car is ready, they said that it was not covered and I was responsible for paying. Stay far away from this place!!!! Over $100 paid for just an oil change and the car wasn’t even washed as they falsely advertised!!! More
by Ilyssa
Employees Worked With
July 11, 2025
Jason always goes above and beyond! We had the most incredible experience at Sayville Ford. They are all so helpful, kind, and knowledgeable! We had the most incredible experience at Sayville Ford. They are all so helpful, kind, and knowledgeable! More
by jbuddfamily5
May 23, 2025
I brought my 2022 Bronco Sport in to get a brake problem fixed that's been a problem since I took delivery. The car has been to the dealer 3 times for a horrendous brake moan that they told me "isn't danger fixed that's been a problem since I took delivery. The car has been to the dealer 3 times for a horrendous brake moan that they told me "isn't dangerous." After this visit, Steven, my service person, told me that "Ford that the problem isn't fixable and told us not to even try." After calling Ford customer service, I was told that there was a recent service bulletin that came out a month before my visit. I called the dealership back 3 times to get them to apply the new fix. After 4 calls, the Service Manager, Connor, mentioned the new fix and offered to send a pick up and drop off service to save me the trouble of dropping the car off. On the day the car was to be picked up, the service cancelled without reason. Only after we called the dealership did they send one of their own employees to get my car. After the car arrived at the dealership, I was told they couldn't recreate the noise, which is so loud I can hear it from my bedroom with the doors and windows closed, so they kept it for a second day. Miraculously, after hearing the noise, they agreed to implement the fix. However, as the car was now out of warranty, they insisted on charging me for the repair, which had been evident since the car was new and wasn't fixed at any of the three previous attempts they had the car. Even though this problem is widespread for all Bronco Sport and Escapes, as it is a manufacturing defect, Ford customer service offered no assistance and refused to reimburse me for the repair. Due to this experience, I'll never buy another Ford (of any kind), and WOULD CERTAINLY NEVER USE THIS DEALERSHIP TO DO SO IF FORCED AT GUNPOINT. The only reason they got 1-star is because 0 stars is not an option. These people are a complete and total disgrace, reinforcing the notion that most dealers are legalized theives. More
by Rio021
Employees Worked With
Other Employees :
Service Associate- Steven, Service Associate William Schilling
February 12, 2025
Rob was the best. he detailed everything that he was going to do with the car. Very friendly and courteous. Great service for my wife’s 2015 Explorer. So I’m definitel he detailed everything that he was going to do with the car. Very friendly and courteous. Great service for my wife’s 2015 Explorer. So I’m definitely bringing my 02 Ford Ranger for service and ask for Rob. More
by Mr.Bruce
Employees Worked With
Rob Giordano
September 26, 2024
Kenya was my service representative with my Edge ST. She was very knowledgeable regarding the AWD malfunction error code and potential solutions to fix. Complete repair was done faster thank expected an She was very knowledgeable regarding the AWD malfunction error code and potential solutions to fix. Complete repair was done faster thank expected and the car is running great. Thanks Kenya!!! More
by Eric Wagner
Employees Worked With
Kenya
April 26, 2024
Service side is a nightmare. They do not call back. If you buy a vehicle from them pray nothing goes wrong with it They do not call back. If you buy a vehicle from them pray nothing goes wrong with it More
by kblakerce
Employees Worked With
March 10, 2024
Sayville Ford, give this good man a raise ! ! For setting the bar in next level service. It's a pleasure bringing my truck in for service all these years knowing I'm in excellent hands with Geor ! For setting the bar in next level service. It's a pleasure bringing my truck in for service all these years knowing I'm in excellent hands with George, and who appreciates and takes care in my vehicle as much as I do. Not only does he make a service appointment actually enjoyable but he has become a trustworthy friend and a very friendly face I look forward to and depend on seeing there every time. Keep up the excellent work, George, and thank you! People like yourself is what keeps me coming back to Sayville Ford More
by James C.
Employees Worked With
February 08, 2024
Absolutely amazing service our first experience here was outstanding! Looking forward to come again. Outstanding customer service from Charlie Wilson. We will see you soon. outstanding! Looking forward to come again. Outstanding customer service from Charlie Wilson. We will see you soon. More
by johanna_627
Employees Worked With
February 08, 2024
Charlie Wilson was awesome to work woth. He is very knowledgable and friendly and makes a great impression. Rob T is EXCELLENT! He is very knowledgable and a pleasure to work with. He is very knowledgable and friendly and makes a great impression. Rob T is EXCELLENT! He is very knowledgable and a pleasure to work with. More
by AEF150
January 13, 2024
I purchased my f150 from them and have been using the service center for all my service needs. While it hasn't been the smoothest ride, they have taken care of all my needs and I'm satisfied with the lev service center for all my service needs. While it hasn't been the smoothest ride, they have taken care of all my needs and I'm satisfied with the level of service I have recieved. Will certainly use them for future service needs for my truck. More
by Richard Subject
