"Women can buy Trucks too!"
- Show Dogs
Three years ago a purchased a certified pre-owned F150 from Sayville Ford. I absolutely loved that truck. However, recently our life was really in need of a more super duty truck. Horses and snowplows headed me back to looking for another used truck. Of course I looked everywhere and even drove to CT to see a truck that had a fair price but not the equipment I wanted. I headed back to my own hometown dealership “Sayville Ford” and quickly I was able to see that “USED” may not be a necessity.
Here’s why I’m writing my review guys! Your dealer builds and orders trucks for their dealership. It’s important to look at the equipment packages because you may find that although they can add all top of line bells and whistles they also know how to add the “most requested options” in various ways to help with pricing their fleet.
So.....yes I purchased a NEW F250 from Sayville Ford for the price of the used one in CT. Jesse Gleberman (sales associate) understood where my purchase price was and equipment I needed. The truck I needed was right there in their inventory. Rose in Finance was fabulous to work with. She was open to looking into banks that I suggested for the possibility of better rates!
So.........All in all I felt that this dealership took the time to work towards getting me what I needed at a price I could afford! I’m over the moon and driving a new truck! Let it snow!
"Most Unprofessional Customer Service I've Ever Experienced"
My Fiancé purchased a brand new 2019 F-350 Super Duty truck a few months ago. Somehow there is a lot of water getting inside of it under the front passenger seat. He finally got an appointment to get the truck serviced which they said would take a week. He was agreeable to that as long as they can provide a large courtesy vehicle because he needs something to use for work while the truck is getting repaired. The appointment was today at 7:30 am so he asked a few days in advance if there is any way possible he can drop off the truck and pick up the courtesy vehicle the night prior because he is a contractor and needs to be at jobsite early. Of course, the response from the service department is that's not possible. He then reached out to the Sales rep he deals with as this is the 3rd truck he's purchased from Sayville Ford. The Sales Rep said they wouldn't budge on the night prior but he said that I could drop the truck off and pick up the courtesy vehicle in the morning no problem as long as I had a license and vehicle insurance which I provided proof of when I arrived. Guess what, I bring the truck in this morning and the Service Rep & Service Manager say NO I can't take the courtesy vehicle because I'm not on the actual F-350 insurance. Meanwhile we have a whole email confirming this would be fine. My fiancé gets on the phone with the Manager in front of myself and the rep in which the manager offers to get me a ride to work and tells my fiancé he can pick up the courtesy vehicle later. So we think everything is settled now after all of the aggravation. The Service Manager then rolls his eyes after he asks where I work which is about a 20 min drive which I said don't worry about it, I will take an Uber. Then the Service Rep comes back in and says he must pick up the courtesy vehicle no later than 2pm...What? He's working in the city and can't make it until 4-5pm and they say sorry we can't make any guarantees it will be here after 2pm. You can only assume that you would get decent customer service when you purchase a brand new vehicle for $65,000 and it has some kind of big leak. Unbelievable...they had zero interest in providing any type of customer service.
"Owning Fords for over twenty years and still going"
I have owned fords for over 20 years and its no surprise I walked out with my new Escape a very happy customer. Bob Pollizatto and your entire Team at Sayville are pretty amazing. Leslie in service has been on several occasion extremely reliable and helpful. I can only hope to find the same service as we move to Sacramento California.