Schaller Acura

Repeat buyers and excellent customer service. We recently leased our second RDX and MDX from Schaller. James Merrill was our salesperson again and our service was outstanding. James is profession We recently leased our second RDX and MDX from Schaller. James Merrill was our salesperson again and our service was outstanding. James is professional and extremely knowledgeable. He took his time explaining all the features on the cars to us. Never making us feel rushed. I will not hesitate to return to Schaller Acura to lease again and work with James. I would highly recommend James Merrill, working with him is truly a pleasure. Great experience with Schaller Acura and James Merrill, top notch ! More

Joe DeLaCruz is a professional and a pleasure to work with. Joe is the reason that I will continue to bring my MDX to Schaller for service and next purchase. He accurately diagnosed the problem, kept me in the Joe is the reason that I will continue to bring my MDX to Schaller for service and next purchase. He accurately diagnosed the problem, kept me in the loop during the repair and had the vehicle ready for pickup as promised. Joe handled our situation in a courteous and professional manner. We will return for service and next purchase. More

Best Ever!! I just bought my 6th Acura from Schaller, starting in 1998, the first 5 were TLs and the recent one is a 2016 RDX. Obviously, I have had nothing but I just bought my 6th Acura from Schaller, starting in 1998, the first 5 were TLs and the recent one is a 2016 RDX. Obviously, I have had nothing but great experiences with them because I keep going back. My sales person for the last 4 purchases is Teri Lupacchino, who quite simply the best in all aspects of the sales process. I would deal with noone else. Their service department led by Dave along with Brian and Joe is the best I have dealt with in over 50 years of driving. The value they bring to my experiences over the years is impossible to calculate. I just wish I had found them earlier. Do yourself a favor, call Teri and get yourself a terrific car and deal with the the best team around. More

Excellent Service! We had a great experience with Schaller Acura, James Merrill and Brian Savo! We bought a 2016 MDX. James is extremely knowledgable about the product We had a great experience with Schaller Acura, James Merrill and Brian Savo! We bought a 2016 MDX. James is extremely knowledgable about the products he sells and spends a considerable amount of time with his customers, ensuring all questions are answered, going above and beyond. The entire process from start to finish of buying our new car was very positive, timely and seamless thanks to James and Brian. More

Great dealership! I recently leased a 2016 MDX. This is the third Acura I have bought/leased at Schaller. I worked with Teri on all the sales. She is great, knowledge I recently leased a 2016 MDX. This is the third Acura I have bought/leased at Schaller. I worked with Teri on all the sales. She is great, knowledge and communicates very well. Most importantly, no pressure. I have looked at other makes of cars/dealerships, and they always try to get the sale before you leave the dealership and then call and email for days following the visit. Not the case here. The service department is great too. Would highly recommend the brand and this dealership. More

Very Positive Experience Went in to look at a particular 2015 TLX we saw on the internet. James Merrill greeted us and from there on the experience was totally positive. James Went in to look at a particular 2015 TLX we saw on the internet. James Merrill greeted us and from there on the experience was totally positive. James spent a lot of time with us on both visits. He presented himself well and did not rush us into a decision. After the purchase he followed up with a phone call and invited us back for another informative session on the car if need be. We have had three Acuras over the years. Though we have had the TLX only two weeks we are looking forward to the same excellent service we experienced from Schaller in the past. More

Excellent Experience with Schaller Acura and Rob Horton My experience with Schaller Acura was a very positive one. I am not one to make quick decisions, and for a couple weeks, I contemplated which veh My experience with Schaller Acura was a very positive one. I am not one to make quick decisions, and for a couple weeks, I contemplated which vehicle manufacturer I was going to go with. There is nothing worse than walking into a dealership and feeling uncomfortable. I never had that feeling at Schaller Acura. The sales staff was genuinely friendly, and unlike many other dealerships I have visited, I felt comfortable. During the couple of weeks when I was deciding between cars, Rob Horton returned all of my phone calls and even stayed after his shift a couple times to meet with me. I never once felt pressured to make a haste decision, and as a result, I chose the 2015 Acura TLX. My decision to buy an Acura was largely based on the amount of time Rob spent answering my questions, both on the phone and in person. In addition, Rob is very honest and a sales associate the consumer can trust. I recommend Schaller Acura to anyone looking for an Acura or deciding between makes. After going to Schaller Acura, you will satisfied with both their customer service and product. More

Stellar Customer Service and Focus I recently leased a new 2016 RDX from Schaller Acura. Words can not express the appreciation and gratitude for the support and customer service they p I recently leased a new 2016 RDX from Schaller Acura. Words can not express the appreciation and gratitude for the support and customer service they provided me. Currently I have a personal situation limiting my ability to be mobile. Brian Shepard went above and beyond to assist me through the leasing process and document signing. Stellar Customer Service and Support! Jeff Norwood delivered my car and went over all the new functions/features of the 2016 RDX. He is very tech savvy and has tremendous patience. I have been dealing with Schaller Acura for over 20 years now. They have always been extremely customer focused and overly concerned with providing a superior customer experience. Both the sales team and the service team are fantastic! They make me feel like family, very comfortable and supportive in every aspect of my experience and interaction with each and everyone on the team. I keep coming back to Schaller Acura and once you have dealt with them one time, I can guarantee you will also be a returning customer. Thank you all again for your patience and support with my recent purchase as well as throughout the years. Michele More

Thank you for your service Joe Greenberg Joe, Sorry this took so long, but I wanted to thank you for your service in the purchase of my new TLX. I really appreciate how you were "low pres Joe, Sorry this took so long, but I wanted to thank you for your service in the purchase of my new TLX. I really appreciate how you were "low pressure" throughout the process. Although finalizing my purchase spanned several months, I never felt pressured into making a decision promptly - the sale was always based on my terms, availability, comfort and convenience. When it comes time to make another vehicle purchase, I will definitely seek out your services. Thanks again! Jim Rini More

Pleasant experience purchasing my Acura Things seemed a bit bleak when we pulled into this Acura dealership, as they are undergoing a major renovation. Salesman, Bob Kenton, approached us an Things seemed a bit bleak when we pulled into this Acura dealership, as they are undergoing a major renovation. Salesman, Bob Kenton, approached us and made us feel very welcome. He explained all of the benefits the car had to offer without making me feel pressured. He was helpful throughout the process. I am loving my new RDX. More