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Schaller Honda
New Britain, CT
844 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 844 reviews
September 06, 2024
I was not told that I the shuttle could not take me back home due to the mileage. This was not a problem before and was not communicated to me before coming in for service. I made my appointment online and home due to the mileage. This was not a problem before and was not communicated to me before coming in for service. I made my appointment online and this would have been a determining factor for this service time. An UNEXCEPTABLE three hour wait for tire rotation and oil change ensued. Gigi was helpful in making sure repairs promised last service were completed this time around. More
by garyterni
Verified Customer
September 06, 2024
Our salesperson was great & knowledgeable. The paperwork part of the transaction was slow. It took longer then we thought it should. he had to go back & forth to the other building to print The paperwork part of the transaction was slow. It took longer then we thought it should. he had to go back & forth to the other building to print things out. They knew when we were coming in to pick up the car and should of had paperwork ready. More
by lrobit
Employees Worked With
September 05, 2024
Megan was so helpful making sure I had everything I wanted and was patient with me when I was indecisive, she made the car buying experience pressure free it was wonderful wanted and was patient with me when I was indecisive, she made the car buying experience pressure free it was wonderful More
by ashbuchholz
Employees Worked With
September 04, 2024
Manager and mechanic refused to acknowledge problem despite input from colleague bad servic bad service despite input from colleague bad servic bad service More
by No
September 03, 2024
I brought my car in because it had automatic ly braked when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was stopping for no apparent reason and they were yelling as they passed me. It is very concerning that I have no way of knowing when this might happen and I am concerned I could get rear ended. My car is still under warranty. I was told by the person in charge of repairs that they were told not to address the problem at all unless they can duplicate it. I am very disappointed that with a problem this potentially dangerous the dealership repair department has a verbalized hands off policy. When I was discussing this with Chris another person who overheard the conversation told me she had a similar problem and was told the same thing. More
by mydapeace
September 03, 2024
You guys did an amazing job on my truck. It drive a lot better than it has been. Thank you! It drive a lot better than it has been. Thank you! More
by JenisseABoursiquot
Employees Worked With
September 03, 2024
They are a great dealership and have gone to them for many years and bought cars from them. Service is always great but feel that I was really ripped off recently on price to change spark plugs for almo many years and bought cars from them. Service is always great but feel that I was really ripped off recently on price to change spark plugs for almost $900 More
by sean.houle2
Employees Worked With
James
