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Schaller Honda
New Britain, CT
1,074 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,074 reviews
September 06, 2026
Justin is outstanding. Friendly and thorough. I will refer anyone to Justin. Erin is a bit of a fast talker. Friendly but blasts through the mega pages to sign. Hard to slo Friendly and thorough. I will refer anyone to Justin. Erin is a bit of a fast talker. Friendly but blasts through the mega pages to sign. Hard to slow down. I don’t recall the third name. More
by markwkimball25
Verified Customer
September 05, 2026
Rich Small was wonderful to work with! There was no pressure and he listened as I told him what I was looking for. It was the first time I bought a new vehicle in one visit to a dealership There was no pressure and he listened as I told him what I was looking for. It was the first time I bought a new vehicle in one visit to a dealership! More
by golfdaddy72
September 03, 2026
Brand new dealership state of the art building. Outstanding knowledge and service from everyone I dealt with, very enjoyable car buying experience. Outstanding knowledge and service from everyone I dealt with, very enjoyable car buying experience. More
by dgalczynski
September 03, 2026
JJ, Dylan and Evan are a great team. This is the sixth vehicle leased/ purchased from Schaller. This is the sixth vehicle leased/ purchased from Schaller. More
by bobrien1
September 01, 2026
Excelente service, quick response . Friendly and kindness I got my new car . I totally love it Friendly and kindness I got my new car . I totally love it More
by aidallanoa
September 01, 2026
I received the best service in buying a car, I was happy how honest they were and I got a car in one day. Plus I got a good trade in for my car. Thank you how honest they were and I got a car in one day. Plus I got a good trade in for my car. Thank you More
by alabato
August 31, 2026
Purchased a new crv. 30000 miles later all 4 tires are cupped and ruined. Please do your self a favor before spending your hard earned money, do not buy from Schaller Hon 30000 miles later all 4 tires are cupped and ruined. Please do your self a favor before spending your hard earned money, do not buy from Schaller Honda. The car was a top of the line model Crv, hybrid , sport touring. A multi point inspection was done every 5000 miles with an oil change and tire rotation. If I had not cared for the vehicle, I would only be out the rear tires. Rotating them ruined all 4 tires! I found out the rear camber is set at the factory at a negative angle. This has been an on going problem with the crv burning through tires and Honda knows this and issued a service bulletin for past models. Schaller would not stand behind the tires and the suspension that wore out the tires at only 30000 miles. They did not even offer a pro rated discount on the tires. They tried to tell me the tires were fine and had a lot of tread left. I said really? Put that in writing. The report stated all 4 tires were cupped, which is a safety issue, and needed to be replaced along with an alignment. It wasn’t until my 6th oil change and tire rotation that a alignment was recommended. At that point the tires were noticeably cupped and needing replacement. This is my 3rd and unfortunately last Honda. Schaller Honda is not trustworthy, saying one thing and printing another. A 47000 dollar vehicle should not have to replace tires after 30000 mostly highway miles. That is common sense. Apparently Schaller Honda has none. Please do your self a favor, do not buy the Crv, it has issues with the tires and suspension. You can Google the information. Stay away from Schaller, they are horrible! More
by Waldo71
August 21, 2026
I got an internet quote from Schaller. They followed up quickly and I was test driving the next day. It was a very smooth experience. They followed up quickly and I was test driving the next day. It was a very smooth experience. More
by roberttheriault62
August 21, 2026
Rudy was an amazing salesman. I was dealing with someone over the phone and received an amazing quote, when I went in store the salesman I was working with wasn't there. Rudy took I was dealing with someone over the phone and received an amazing quote, when I went in store the salesman I was working with wasn't there. Rudy took over and was able to secure me an even better deal. More
by kaidyn.sigmund6
August 20, 2026
Process was quick and easy and the staff was very accommodating in matching prices found online accommodating in matching prices found online More
by jakesmallz114
