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Schaller Honda
New Britain, CT
847 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 847 reviews
February 16, 2024
Had an issue with my new car soon after purchase. They promptly resolved the issue. Highly recommend. They promptly resolved the issue. Highly recommend. More
by jasonarcher
Verified Customer
February 10, 2024
Was in and out for an oil change in about a half hour so I was happy! Thanks! I was happy! Thanks! More
by brianne11980
February 09, 2024
The service was good but the paint was damaged when the masking tape was removed. Ron put a claim into Honda but if Honda doesn’t pay then Schaller must pay for the repair. masking tape was removed. Ron put a claim into Honda but if Honda doesn’t pay then Schaller must pay for the repair. More
by TOMASLAPOINTE
February 09, 2024
inspection for a seatbelt recall. in and out very fast. 40 minutes. service consultant kevin peart excellent to work with. very attentive to your needs. in and out very fast. 40 minutes. service consultant kevin peart excellent to work with. very attentive to your needs. More
by gdd0616
Employees Worked With
kevin peart
February 07, 2024
Technician was great but found pricing VERY expensive Leaving with a charge of over $600 was not expected on a vehicle with only 18,000 miles expensive Leaving with a charge of over $600 was not expected on a vehicle with only 18,000 miles More
by JERRY.ROMEO1
Employees Worked With
February 04, 2024
Excellent service in spite of the computers being down the day I was there. They did a battery cable recall replacement service. Due to the estimated time required for to do the service, Schaller gave me the day I was there. They did a battery cable recall replacement service. Due to the estimated time required for to do the service, Schaller gave me a ride home and back. They could not give me a receipt due to the compute issue. I went in a week later and they gave me a receipt to show the recall work was completed. I bought the car from them and have no hesitation in bringing my car back to them for service. More
by grmchek
Employees Worked With
February 03, 2024
Good service. It would be good if they didn’t recommend service not in or contradictory to the maintenance minder and maintenance schedule in the manual. They shou It would be good if they didn’t recommend service not in or contradictory to the maintenance minder and maintenance schedule in the manual. They should also check previous work I had done. It was recommended I do a break fluid change. I did that the last time I was there. More
by TJGRIFF15
February 03, 2024
I would have given them 5 stars but the technician left the paper floor mat in the car. Also, when I dropped my auto off, I mentioned that the issue I was having could have been related to the previous re the paper floor mat in the car. Also, when I dropped my auto off, I mentioned that the issue I was having could have been related to the previous repair that I had done there a few weeks prior at their shop. They must've agreed, because they fixed my new issue and didn't charge anything. More
by hobble.karaoke.06
Employees Worked With
Dan
February 02, 2024
Friendly, prompt and efficient service. Great communication from the staff about what was needed, timing and cost. Great communication from the staff about what was needed, timing and cost. More
by PerkinWarbeck
Employees Worked With
