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Schaller Honda
New Britain, CT
846 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 846 reviews
January 12, 2024
Was told one of recalls was 1-1/2 hr or so, appointment was at 10:45, write up guy said 'No, it's an all day repair". So, not very transparent folks. However, Kevin was great, communicated and responded as was at 10:45, write up guy said 'No, it's an all day repair". So, not very transparent folks. However, Kevin was great, communicated and responded as needed. One of the items I had checked and was thought to have been cleared / fixed, has returned in less than a day after picking up, for a few hours the next day, so again, Kevin responded, and we'll return and deal with him as needed. More
by jbsbjj
Verified CustomerEmployees Worked With
Kevin
January 12, 2024
Staff is well informed, easy to work with, and professional. Schaller getting me out of my totaled vehicle and into a lease was the fastest car-buying experience I've had. professional. Schaller getting me out of my totaled vehicle and into a lease was the fastest car-buying experience I've had. More
by DDDDDDDD
January 12, 2024
They are very professional and look for the best deals, the with costumes they work with! the with costumes they work with! More
by georgedeleon590
January 11, 2024
The process of trading in my lease and getting a new lease was easy and fair. lease was easy and fair. More
by itsapparent
Employees Worked With
January 09, 2024
A little disappointed this time that they didn't bother to fix the sensor that was taken out by the Road hazard object that ruined 2 of my tires or the fog light either. Very disappointed in the Tire Road to fix the sensor that was taken out by the Road hazard object that ruined 2 of my tires or the fog light either. Very disappointed in the Tire Road Hazard insurance I bought that refused to cover my 2 damaged tires because they had a small amount of tread life. I never be duped by that again. Still waiting for a call from the parts dept on the side view mirror insert More
by stickace
Employees Worked With
January 06, 2024
things were not completed or discussed as requested. This is not the first time we have had similar challenges. The advisor that I met with dropping the car off was pleasant, however, the things we disc This is not the first time we have had similar challenges. The advisor that I met with dropping the car off was pleasant, however, the things we discussed, for example, a long standing issue with my windows, did not get addressed whatsoever. The technician stated there were some suggested service items, I used the text link that was provided to me to communicate with the advisor, did not receive a response, and those items that I approved, did not happen. So will have to schedule another service appointment. More
by Jen W
Employees Worked With
not sure who I spoke to on the phone, but the advisor that I met with when I drop the car off is not pictured
January 06, 2024
Great experience in a timely fashion very satisfied with my purchase couldn’t ask for better my purchase couldn’t ask for better More
by lancebibiloni
January 06, 2024
Richard, Was very helpful in making the process run smoothly . I was able to complete trade in and car pick up all in the same day smoothly . I was able to complete trade in and car pick up all in the same day More
by setts22
Employees Worked With
