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Schaller Honda
New Britain, CT
845 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 845 reviews
December 29, 2023
Great service did a great job 👏 I’m happy with the service and I will continue coming back service and I will continue coming back More
by stavrotata
Verified Customer
December 28, 2023
Service advisor was extremely courteous, efficient, and timely (there was at least 5 cars ahead of me). Service tech was extremely efficient and thorough. I love receiving the text message with the video. timely (there was at least 5 cars ahead of me). Service tech was extremely efficient and thorough. I love receiving the text message with the video. Highly recommend, and wouldn't take my vehicle any other place. More
by sduda06053
December 27, 2023
All good, very attentive service worker. He wanted to make sure my appointment went well. He wanted to make sure my appointment went well. More
by rrenzella
Employees Worked With
December 22, 2023
JJ was very helpful, Frank too. Informative, polite, not pushy considerate and thorough with exanations Informative, polite, not pushy considerate and thorough with exanations More
by bridie4u
December 22, 2023
Check-in was fast and easy. Schaller service rep was courteous, friendly, knowledgeable, and efficient. The service provided was what any customer would want/expect from an esta Schaller service rep was courteous, friendly, knowledgeable, and efficient. The service provided was what any customer would want/expect from an established Honda dealership like Schallers, First Rate. More
by FMARINO2
Employees Worked With
Someone, cannot remember
December 20, 2023
After an A12 service, the technicians forgot to tighten the lug nuts on my wheels. I drove my vehicle home and noticed that there was an aggressive shake/vibration at all speed. Schaller service department the lug nuts on my wheels. I drove my vehicle home and noticed that there was an aggressive shake/vibration at all speed. Schaller service department recommended that I check the lug nuts, they were all loose. I understand that mistakes happen, but this was a potentially fatal error and Schaller just said "oh, sorry about that" and said that they wouldn't charge me to have the vehicle inspected and the lug nuts tightened/torqued. The lack of acknowledgment for the severity of the situation was alarming, the apology was as if they misquoted a service. The error put my life, my family's lives, and the lives of the drivers around me on the highway at risk. After years of customer loyalty there was no effort for reconciliation. Just sorry about that, we almost killed you and your family.... we won't charge you for the 2 hours it took to tighten your wheels. I get the feeling that this may happen frequently, I was disappointed at their reaction to the situation to say the least. More
by daniel.schott
Employees Worked With
Employees were not on the list
