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Schaller Honda
New Britain, CT
869 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 869 reviews
January 06, 2024
things were not completed or discussed as requested. This is not the first time we have had similar challenges. The advisor that I met with dropping the car off was pleasant, however, the things we disc This is not the first time we have had similar challenges. The advisor that I met with dropping the car off was pleasant, however, the things we discussed, for example, a long standing issue with my windows, did not get addressed whatsoever. The technician stated there were some suggested service items, I used the text link that was provided to me to communicate with the advisor, did not receive a response, and those items that I approved, did not happen. So will have to schedule another service appointment. More
by Jen W
Verified CustomerEmployees Worked With
not sure who I spoke to on the phone, but the advisor that I met with when I drop the car off is not pictured
January 06, 2024
Richard, Was very helpful in making the process run smoothly . I was able to complete trade in and car pick up all in the same day smoothly . I was able to complete trade in and car pick up all in the same day More
by setts22
Employees Worked With
January 06, 2024
Excellent staff and service. Always professional and trustworthy. In & out in a timely manner. Waiting room area is always clean & comfortable. Always professional and trustworthy. In & out in a timely manner. Waiting room area is always clean & comfortable. More
by danielle5502
January 06, 2024
Great experience in a timely fashion very satisfied with my purchase couldn’t ask for better my purchase couldn’t ask for better More
by lancebibiloni
January 06, 2024
Have been a schaller customer since 1984. Always have a good experience when buying a new car. Always have a good experience when buying a new car. More
by FROONEY
January 06, 2024
Our sales representative Mark Jeter was very attentive and professional. He was a pleasure to work with. Our overall experience with Shaller Honda was highly favorable! We recommend this dealership to any and professional. He was a pleasure to work with. Our overall experience with Shaller Honda was highly favorable! We recommend this dealership to anyone looking for a vehicle. More
by rjcote
Employees Worked With
Mark Jeter
January 05, 2024
I wish the tech would not touch settings or if they have to put back the way they were. Otherwise great as aways. to put back the way they were. Otherwise great as aways. More
by J.AGUZZI
Employees Worked With
January 05, 2024
Ive dealt with Schaller Honda for 30 years. Their service and professionalism are top line. I come back every time my lease is up. I wouldn’t shop anywhere else. Their service and professionalism are top line. I come back every time my lease is up. I wouldn’t shop anywhere else. More
by drcurrao0
January 03, 2024
It seems to me there is a lack of communication throughout your service department as well as your sales department. Twice my car was returned back to me with grease marks on my seats, doors, carp throughout your service department as well as your sales department. Twice my car was returned back to me with grease marks on my seats, doors, carpet flooring. I had to clean it up myself. I had to return to this dealership far too many times to correct all my issues. I would never purchase another car from this dealership again. Polish up your act! More
by nancy6614
