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Schaller Honda
New Britain, CT
870 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 870 reviews
Verified Customer
December 22, 2023
Check-in was fast and easy. Schaller service rep was courteous, friendly, knowledgeable, and efficient. The service provided was what any customer would want/expect from an esta Schaller service rep was courteous, friendly, knowledgeable, and efficient. The service provided was what any customer would want/expect from an established Honda dealership like Schallers, First Rate. More
by FMARINO2
Employees Worked With
Someone, cannot remember
December 22, 2023
JJ was very helpful, Frank too. Informative, polite, not pushy considerate and thorough with exanations Informative, polite, not pushy considerate and thorough with exanations More
by bridie4u
December 20, 2023
After an A12 service, the technicians forgot to tighten the lug nuts on my wheels. I drove my vehicle home and noticed that there was an aggressive shake/vibration at all speed. Schaller service department the lug nuts on my wheels. I drove my vehicle home and noticed that there was an aggressive shake/vibration at all speed. Schaller service department recommended that I check the lug nuts, they were all loose. I understand that mistakes happen, but this was a potentially fatal error and Schaller just said "oh, sorry about that" and said that they wouldn't charge me to have the vehicle inspected and the lug nuts tightened/torqued. The lack of acknowledgment for the severity of the situation was alarming, the apology was as if they misquoted a service. The error put my life, my family's lives, and the lives of the drivers around me on the highway at risk. After years of customer loyalty there was no effort for reconciliation. Just sorry about that, we almost killed you and your family.... we won't charge you for the 2 hours it took to tighten your wheels. I get the feeling that this may happen frequently, I was disappointed at their reaction to the situation to say the least. More
by daniel.schott
Employees Worked With
Employees were not on the list
December 20, 2023
Carlos and George gave absolutely wonderful service,told me I wouldn’t be there long & truly wasn’t you don’t get that much nowadays thanks for the swift service. me I wouldn’t be there long & truly wasn’t you don’t get that much nowadays thanks for the swift service. More
by keyanyopp
Employees Worked With
Carlos, George
December 19, 2023
Everyone is very friendly and professional! JJ was very patience. Made the trade-in process very easy to understand. JJ was very patience. Made the trade-in process very easy to understand. More
by NinaJ
Employees Worked With
Other Employees :
Mark Jeter
December 18, 2023
Mark Jeter was kind and understanding throughout the process. He helped me find a car with everything I wanted at a payment I could accept. He went above and beyond to stay in contact with me while I wa process. He helped me find a car with everything I wanted at a payment I could accept. He went above and beyond to stay in contact with me while I was making my decision. I could not ask for better service. More
by aprildclark
December 16, 2023
Brought my pilot in for a recalled on issues with auto idle stop/restart. After a whole day at their repair shop I got a called to pick up my pilot. While driving home the auto idle stop/restart only work idle stop/restart. After a whole day at their repair shop I got a called to pick up my pilot. While driving home the auto idle stop/restart only worked twice. Rescheduled to bring back a few days later. Again after a whole day at their shop I was called to pick up my pilot. They said that they couldn’t detect anything wrong with the auto idle stop/restart and was told to drive around for a while for the system to reset itself and it should works after that. Driving around two days later and still not working. I rescheduled again to bring back and was told that they will need to keep my pilot at their shop for a few days to determine the issues. Four days later, they determined that it was a weak battery. Ended up paying $400 for the new battery. Oh, they did give me a loaner while was waiting for them to determine the issues. More
by pahramoun
Employees Worked With
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