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Schaller Honda
New Britain, CT
869 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 869 reviews
July 12, 2023
Dealer was very knowledgeable, efficient and courteous. Kept informed of any delays. Did thorough inspection. Kept informed of any delays. Did thorough inspection. More
by robdah
Verified Customer
July 12, 2023
I waited three weeks for an appointment for a recall repair on June 27, 2023,, arrived at 8am and left my car there for half a day with a ride on the shuttle without a loaner, only to be called in the a repair on June 27, 2023,, arrived at 8am and left my car there for half a day with a ride on the shuttle without a loaner, only to be called in the afternoon and told that they had no “repair kits” available that day. No apologies were made on the telephone. I was told this after my car was there for hours and after I paid for an oil change. When I retrieved my car, there was no one in management present to explain, apologize or offer a solution to the problem. I was also given the most expensive (full synthetic) oil in my 2010 car, which I never use. I will not give my business to Schaller any longer. More
by vern_oliver
Employees Worked With
I am unaware of the individual I dealt with.
July 12, 2023
Everything got done quick and right! I love this dealership, they always do a great job I love this dealership, they always do a great job More
by soliddan211
July 12, 2023
Team was great and my car was repaired quicker than I expected. Customer Service and Repairs exceeded my expectations. expected. Customer Service and Repairs exceeded my expectations. More
by dwholland23
July 12, 2023
100% amazing great service from all. Everything finished in great time. A great place to go Everything finished in great time. A great place to go More
by thomas_rob897
July 12, 2023
Efficient, thorough, and well-explained process to buy out my lease! From start to finish just a couple of hours for a very positive end result out my lease! From start to finish just a couple of hours for a very positive end result More
by luanne827
August 14, 2022
We took our car into Schaller Honda on April 29th, only two weeks after we bought it from them. Their service man was driving our car and smashed it up. They have done nothing to help us. I would not re two weeks after we bought it from them. Their service man was driving our car and smashed it up. They have done nothing to help us. I would not recommend anyone doing business with these people. More
by Parker25
Employees Worked With
Art Schaller
June 17, 2022
I HAVE BEEN PURCHASING PARTS FROM FROM PAT. HIS KNOWLEDGE OF PROUCT IS EXTENSIVE AND REWARDING TO ME AS A CUSTOMER. I CAN"T IMAGINE. LIFE WITHOUT PAT SCHALLER. KEEP UP THE GOOD WORK. DOMINIC HIS KNOWLEDGE OF PROUCT IS EXTENSIVE AND REWARDING TO ME AS A CUSTOMER. I CAN"T IMAGINE. LIFE WITHOUT PAT SCHALLER. KEEP UP THE GOOD WORK. DOMINICK More
by dmc59
Employees Worked With
PAT
June 17, 2022
I own B & B Auto Body in Norwalk , Ct . And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy f And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy from anywhere else !! Your lucky to have a guy like him !! More
by B & B auto body
Employees Worked With
Pat in the parts dept.
January 22, 2022
I wanted to take this time to correct a negative review on Schaller Honda .don’t know how to erase other review that I wrote out of anger n confusion, I come to realization that mike manager was just tryi on Schaller Honda .don’t know how to erase other review that I wrote out of anger n confusion, I come to realization that mike manager was just trying to give me the best on my trade n purchase of a 2022 Honda accord,my apology to dealer n staff, Mike was very fair n I would recommend this dealer to friends. More
by Efrainvillanueva
Employees Worked With
Michael Troiano, Angel Rivera
