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Schaller Honda
New Britain, CT
1,091 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,091 reviews
December 07, 2023
The service was amazing. They were friendly stayed past operating hours to get everything finalized and done so I could drive away with the car and also told me to set up a d They were friendly stayed past operating hours to get everything finalized and done so I could drive away with the car and also told me to set up a day to drop off the car to get a detailed. My girlfriend recommended me to them her parents recommended me to them. I definitely recommend them. More
by Matthew Vendinha
Verified Customer
December 03, 2023
Schaller Honda has always taken care of us in a professional manner and been responsive to any of my questions. This is my second CRV with them and plan on staying with them next time around. professional manner and been responsive to any of my questions. This is my second CRV with them and plan on staying with them next time around. More
by sgwest456
December 02, 2023
The service rates are high. When you bring the car in for a problem they”diagnose” the whole vehicle at a high cost even when they find nothing wrong. When you bring the car in for a problem they”diagnose” the whole vehicle at a high cost even when they find nothing wrong. More
by stephenwanczykkarp
December 02, 2023
Service continues to decline year after year. No one answers the phone or returns calls. No respect for customers being without a car for days on end without the car being worked on and parts on No one answers the phone or returns calls. No respect for customers being without a car for days on end without the car being worked on and parts on back order. No follow up once the parts came in. Then they created more problems and when we asked for it to be fixed they told us they did but after getting home, realized they didn’t even look at it. Had to drive back the same night to have them fix the steering wheel that they messed up. Poor customer service. Will not be going back. More
by lfcangel
Employees Worked With
No idea who we worked with
December 02, 2023
I think that the recommendation for replacement wiper blades is standard and doesn’t apply specifically to my vehicle. The video showed a dirty cabin filter but no request was made for replacement. Defin blades is standard and doesn’t apply specifically to my vehicle. The video showed a dirty cabin filter but no request was made for replacement. Definitely felt like I was a number being pushed through the system. More
by ajpoitras
Employees Worked With
December 02, 2023
I had a five star experience with sales and finance . I Would recommend to a friend. I Would recommend to a friend. More
by fig
December 02, 2023
Frank was extremely kind and resourceful. Greatly appreciated! I intend on recommending Schaller to other people looking to buy Greatly appreciated! I intend on recommending Schaller to other people looking to buy More
by dturner214
December 01, 2023
I always deal with Schaller Honda for new cars and repairs. Schaller Honda personnel is courteous and knowledgeable. repairs. Schaller Honda personnel is courteous and knowledgeable. More
by DEVORA.EPSTEIN
December 01, 2023
Paid $100 for an unnecessary cabin filter when I have only had my car for only a year. I only needed an oil change and that filter changed. Wish an expert was more professional with recommendations than only had my car for only a year. I only needed an oil change and that filter changed. Wish an expert was more professional with recommendations than adding on to sales. More
by tiyahthompson
Employees Worked With
Reported to Christopher
December 01, 2023
Work order 267738 on 11/10/23. .labor chgs too high. Bill=$1532, labor $738! Asked for sr discount before work was done and they credited oil chg $65. Looking for a local garage t .labor chgs too high. Bill=$1532, labor $738! Asked for sr discount before work was done and they credited oil chg $65. Looking for a local garage to handle future. Otherwise, no complaint about work that was done. As a senior citizen I cannot afford to have necessary work done on my 2015 vehicle at these prices. More
by marjorie.steiner
Employees Worked With
