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Schaumburg Ford
Schaumburg, IL
1,663 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,663 reviews
December 16, 2025
Willing to work with us to make my son’s first car purchase a great experience. purchase a great experience. More
by NAPRAVNIKJ
Verified Customer
November 27, 2025
Had to deal with a rude used car manager and felt looked down at by staff down at by staff More
by ernestoalarcon118
Employees Worked With
October 21, 2025
We are very happy with our vehicle and the final purchase price, and all in person interactions were good. During the negotiations and financing there were repeated efforts by the dealership to slip in extra price, and all in person interactions were good. During the negotiations and financing there were repeated efforts by the dealership to slip in extra costs. After requesting and being given an out the door price, i was presented with a bill of sale that included an additional $3,000 charge for locking lug nuts, protective spray and door guards. I was repeatedly urged to look at 6-7 year loans while specifics as to why a term that long were glossed over. I agreed to a $10 a month service contract with the finance manager. A few weeks after the purchase my lender informed me that $6,000 in service contracts were added to the loan. Be very cautious and thorough when dealing with this dealership. Negotiate your trade in value, do not accept their first offer. Ultimately we agreed to halve the $3,000 charge for additional features and the service contracts were forgiven. They have an employee whose job is to undo service contracts that assists after purchase. Be prepared for shenanigans. More
by jakincaid
October 08, 2025
Gerardo Esquivel was very helpful and knowledgeable on the various Ford products and their respective options. He is patient and a clear communicator. Overall a positive purchase experience. the various Ford products and their respective options. He is patient and a clear communicator. Overall a positive purchase experience. More
by FR
Employees Worked With
Daniel Taylor, Nick Nick Magdalin
August 26, 2025
I had a really great experience purchasing my new Ford Escape. I would recommend a visit to the dealership when you are ready to purchase your next vehicle. Escape. I would recommend a visit to the dealership when you are ready to purchase your next vehicle. More
by Mo Cantore
August 24, 2025
Really wasn't ready to buy, was going to look at cars I saw on the internet but found the car I loved. and took delivery that day. I'm very happy with the transaction. saw on the internet but found the car I loved. and took delivery that day. I'm very happy with the transaction. More
by lindablum
Employees Worked With
August 14, 2025
It was one of the best sales experiences that I have had in more than 40 years of buying cars. in more than 40 years of buying cars. More
by mksiazek
Employees Worked With
August 09, 2025
Josh was awesome we had a great experience. He was on top of everything very friendly and went above and beyond to accommodate us. The whole dealership treated us the absolute best we’ve ever h He was on top of everything very friendly and went above and beyond to accommodate us. The whole dealership treated us the absolute best we’ve ever had. More
by ksettles1504
Employees Worked With
Josh,Nick
July 26, 2025
Purchased a 2024 Ford Bronco Sport in May 2025. Sales team? Friendly and helpful—during the sale. But once the ink was dry, radio silence. Despite repeated attempts to reach someone about a fina Sales team? Friendly and helpful—during the sale. But once the ink was dry, radio silence. Despite repeated attempts to reach someone about a financing issue, not a single call was answered or returned. We were left with no choice but to contact the finance company directly to resolve the matter ourselves. Disappointing post-sale support from a dealership we initially trusted. If you value communication after the sale, beware. More
by Tkerzycpa
Employees Worked With
July 15, 2025
Terrible experience with the sales staff on a used car that I purchased out of state. Once I sent them the check, they essentially stopped responding to my calls, texts, and emails. Even the general manag that I purchased out of state. Once I sent them the check, they essentially stopped responding to my calls, texts, and emails. Even the general manager didn’t respond to my messages. I caution all serious buyers to stay away from this dealership. More
by Dnewbrun
Employees Worked With
