Schaumburg Ford

Bought the first one I drove! I did my research for 6 months before deciding which SUV's I wanted to test drive. I started with looking at Mazdas, then Toyota's but came full circl I did my research for 6 months before deciding which SUV's I wanted to test drive. I started with looking at Mazdas, then Toyota's but came full circle to the first truck I bought and that was a Ford. I loved my Explorer that I had for 16 years and after driving the Escape I was very pleased to find it amazing in comparisson to the "Non-American made cars". The interior is roomy and perfect comfort of the drivers seat for me. After 3 back surgeries I need comfort and the Escape seat has everything some of the other vehicles did not. I especially love the heated seats. When I describe certain things is is not, I like this, or I like that, it is always love it! Pat was a good salesman. He did not try to over sell me. I think he knew, after I test drove the Escape that I knew that was the vehicle for me and if he did not sell it to me I was going somewhere else for the very same one! He helped direct me into financing and was respectful in every manner. Kudos to Robert Rohrman,(which I think sounds better than Bob). I know Bob makes it more personable but Robert Rohrman is a more dignified name! Hats off to Gil, Alex, Tachashi, Pat and Karla, who was the first person I spoke to. I will recomend this dealership to anyone! More

Need spare key fobs. Evans told me he could get me spare key fobs for a truck our company owns. He said it would take about 1 hour. He delivered what he promised. Every Evans told me he could get me spare key fobs for a truck our company owns. He said it would take about 1 hour. He delivered what he promised. Everyone I came in contact with on this visit was very friendly, helpful, and professional. More

Very pleasant experience Milos Sam Hanash an Alex were GREAT...I HIGHLY RECOMEND THESE SALES TOP NOTCH VERY KNOWLEDGEABLE SALES PERSON Milos Thank u Guys GREAT...I HIGHLY RECOMEND THESE SALES TOP NOTCH VERY KNOWLEDGEABLE SALES PERSON Milos Thank u Guys More

This is my second purchase from Schaumburg Ford and once again I was satisfied with the process and professionalism of all involved. Pat Thiberg was polite and knowledgeable again I was satisfied with the process and professionalism of all involved. Pat Thiberg was polite and knowledgeable More

Evans exercised the best customer service made my visit as comfortable as possible. Thank you evans and ford dealership for following up on me to make sure things went ok. as comfortable as possible. Thank you evans and ford dealership for following up on me to make sure things went ok. More

Service very quickly. I bring my truck to have a wheel bearing noise they take care of the problem on the time frame, of course, will recommend. very quickly. I bring my truck to have a wheel bearing noise they take care of the problem on the time frame, of course, will recommend. More

Great working with Milos Gabriel and Sam Hanash. Quick and easy service, with a very good deal. Seems like they want to do business and earn customers. and easy service, with a very good deal. Seems like they want to do business and earn customers. More

Shoutout Pat! It was great working with Pat Thilberg, he was very helpful and had great customer service- along with his colleagues, Gil & Victor! If anyone is look It was great working with Pat Thilberg, he was very helpful and had great customer service- along with his colleagues, Gil & Victor! If anyone is looking to buy a car I'd highly recommend seeing Pat! More

RDR 1219 Ford Explorer Service Dealership is very friendly the Service Writer, Evans, took time to go over upcoming service due and was understanding and did not question the ration Dealership is very friendly the Service Writer, Evans, took time to go over upcoming service due and was understanding and did not question the rationale of my service selections. More

Unable to help, Unwilling to make it right I'm going to lay out a timeline of continued disappointment in Ford & a lack of response from Bob Rohrman. Dec 2017 purchased our brand new Ford Edge I'm going to lay out a timeline of continued disappointment in Ford & a lack of response from Bob Rohrman. Dec 2017 purchased our brand new Ford Edge Sport as an Xmas gift at a higher price than advertised via the internet sales team. We spent 6hrs of BR trying to explain the marketing ploy & why they couldn't honor the price ultimately settling for a cost we didn't expect-not the joyous experience we hoped. June 2018, was the first time it wouldn't start. No codes given. called for roadside assistance but after 1hr the car started.-Concerned July 2018 the same thing occurred again to which we made a service appointment. Aug 18 in for repair. BR couldn't duplicate the problem so we rec'd it back unfixed.-Confused Sept it wouldn't start again. Sept 8 in for repair. BR couldn't duplicate the problem so we rec'd it back unfixed.-Aggravated 4 days later it happened again. Sept 12 in for repair. BR kept 3 days & couldn't duplicate the problem so we rec'd it back unfixed.-Angry Contacted Lemon Law attorney & found out that unless an actual attempt to repair was made, it doesn't apply. Stopped driving for a period of time & only used for non-essential needs. (brand new car may as well be a paperweight) June/July 2019 took it on a family vacation to Florida. It stalled every day for 6 days straight prompting the thought of humidity causing an issue. Needless to say it ruined our vacation.-Frustrated Aug 9 in for repair. BR couldn't duplicate the problem so we rec'd it back unfixed. Opened a case with Ford directly to try & facilitate a solution. (CAS-24117530-X3S8L8 JONES)-Actionable Aug 14 in for repair. BR duplicated the problem & changed out the PCM as a potential solution.-Optimistic Sept 13 back in for repair as PCM was not the issue & it continued to strand us. BR couldn't duplicate the problem so we rec'd it back unfixed.-Deflated Sept 19 opened a claim with Better Business Bureau as Ford told us there's no buyback option in Illinois & they can offer no further assistance without a diagnosis (rudely I will add).-Disappointed BBB claim accepted under FRD1926569 & an investigation was started into a solution-Relieved Oct 8 car doesn't start & can't get son to school.-Lost all patience Oct 15 in for repair. BR duplicated the problem & replaced the battery junction box.-Hopeful BBB scheduled a Ford Engineer to come see the car on Nov 19/20. Ford Engineer found a faulty pinpoint malfunction (checked by BR on almost every prior visit) in the wiring harness along with starter. Parts ordered.-Cautiously Optimistic Nov 26 car doesn't start with Thanksgiving groceries in the car. Dec 3 car doesn't start again stranding my wife causing her to miss a critical medical appointment.-Irate Spoke with BR customer relations & am awaiting your GM to contact us regarding what can be done for this fiasco. Still haven't heard back & it's Jan. Dec 4 contacted roadside assistance to tow to BR after finding out the parts were in but we were never contacted.-Unbelievably irresponsible After 2 weeks we received our vehicle back repaired for now, or so we hope. So in conclusion these things are on your website & in my opinion you fail to meet many of them. "Stress free car shopping" (see #1 above) "Factory trained Ford technicians & state-of-the-art service center" (see 13 thru 19) "Commitment to excellence doesn't end with the sale" (See all of the above.) When does this commitment start? I hope you communicate this to the GM and that BR takes steps to improve their communication & commitment to excellence to their customers. To still not hear back from you or a member of the team is disheartening but I'm sad to say not surprising. My experience over the last 2 years has been unfulfilling at best. I also hope Ford understands that as a loyal & once proud Ford family who's owed several new Ford's for over 25 years, I am thoroughly disgusted with this process & their handling of our situation. I've always been impressed with their products, response & customer care. I never thought I'd say this but I am going to seriously look to other manufactures for my auto needs in the future pending the outcome of this debacle. I remain hopeful that BR will reach out & that our car has now been properly repaired. More