Schaumburg Ford

Shoutout Pat! It was great working with Pat Thilberg, he was very helpful and had great customer service- along with his colleagues, Gil & Victor! If anyone is look It was great working with Pat Thilberg, he was very helpful and had great customer service- along with his colleagues, Gil & Victor! If anyone is looking to buy a car I'd highly recommend seeing Pat! More

Unable to help, Unwilling to make it right I'm going to lay out a timeline of continued disappointment in Ford & a lack of response from Bob Rohrman. Dec 2017 purchased our brand new Ford Edge I'm going to lay out a timeline of continued disappointment in Ford & a lack of response from Bob Rohrman. Dec 2017 purchased our brand new Ford Edge Sport as an Xmas gift at a higher price than advertised via the internet sales team. We spent 6hrs of BR trying to explain the marketing ploy & why they couldn't honor the price ultimately settling for a cost we didn't expect-not the joyous experience we hoped. June 2018, was the first time it wouldn't start. No codes given. called for roadside assistance but after 1hr the car started.-Concerned July 2018 the same thing occurred again to which we made a service appointment. Aug 18 in for repair. BR couldn't duplicate the problem so we rec'd it back unfixed.-Confused Sept it wouldn't start again. Sept 8 in for repair. BR couldn't duplicate the problem so we rec'd it back unfixed.-Aggravated 4 days later it happened again. Sept 12 in for repair. BR kept 3 days & couldn't duplicate the problem so we rec'd it back unfixed.-Angry Contacted Lemon Law attorney & found out that unless an actual attempt to repair was made, it doesn't apply. Stopped driving for a period of time & only used for non-essential needs. (brand new car may as well be a paperweight) June/July 2019 took it on a family vacation to Florida. It stalled every day for 6 days straight prompting the thought of humidity causing an issue. Needless to say it ruined our vacation.-Frustrated Aug 9 in for repair. BR couldn't duplicate the problem so we rec'd it back unfixed. Opened a case with Ford directly to try & facilitate a solution. (CAS-24117530-X3S8L8 JONES)-Actionable Aug 14 in for repair. BR duplicated the problem & changed out the PCM as a potential solution.-Optimistic Sept 13 back in for repair as PCM was not the issue & it continued to strand us. BR couldn't duplicate the problem so we rec'd it back unfixed.-Deflated Sept 19 opened a claim with Better Business Bureau as Ford told us there's no buyback option in Illinois & they can offer no further assistance without a diagnosis (rudely I will add).-Disappointed BBB claim accepted under FRD1926569 & an investigation was started into a solution-Relieved Oct 8 car doesn't start & can't get son to school.-Lost all patience Oct 15 in for repair. BR duplicated the problem & replaced the battery junction box.-Hopeful BBB scheduled a Ford Engineer to come see the car on Nov 19/20. Ford Engineer found a faulty pinpoint malfunction (checked by BR on almost every prior visit) in the wiring harness along with starter. Parts ordered.-Cautiously Optimistic Nov 26 car doesn't start with Thanksgiving groceries in the car. Dec 3 car doesn't start again stranding my wife causing her to miss a critical medical appointment.-Irate Spoke with BR customer relations & am awaiting your GM to contact us regarding what can be done for this fiasco. Still haven't heard back & it's Jan. Dec 4 contacted roadside assistance to tow to BR after finding out the parts were in but we were never contacted.-Unbelievably irresponsible After 2 weeks we received our vehicle back repaired for now, or so we hope. So in conclusion these things are on your website & in my opinion you fail to meet many of them. "Stress free car shopping" (see #1 above) "Factory trained Ford technicians & state-of-the-art service center" (see 13 thru 19) "Commitment to excellence doesn't end with the sale" (See all of the above.) When does this commitment start? I hope you communicate this to the GM and that BR takes steps to improve their communication & commitment to excellence to their customers. To still not hear back from you or a member of the team is disheartening but I'm sad to say not surprising. My experience over the last 2 years has been unfulfilling at best. I also hope Ford understands that as a loyal & once proud Ford family who's owed several new Ford's for over 25 years, I am thoroughly disgusted with this process & their handling of our situation. I've always been impressed with their products, response & customer care. I never thought I'd say this but I am going to seriously look to other manufactures for my auto needs in the future pending the outcome of this debacle. I remain hopeful that BR will reach out & that our car has now been properly repaired. More

RDR 1219 Ford Explorer Service Dealership is very friendly the Service Writer, Evans, took time to go over upcoming service due and was understanding and did not question the ration Dealership is very friendly the Service Writer, Evans, took time to go over upcoming service due and was understanding and did not question the rationale of my service selections. More

Optional Equipment Upgrde Very satisfied with the outcome. Special thanks to Nick for all his extra help. I will continue to bring my vehicle to you for all its needs. Very satisfied with the outcome. Special thanks to Nick for all his extra help. I will continue to bring my vehicle to you for all its needs. More

Great Customer Service brought car in for broken radio. was told i needed $1500 worth of new parts. After analysis, they were able to replace fewer parts so only charged m brought car in for broken radio. was told i needed $1500 worth of new parts. After analysis, they were able to replace fewer parts so only charged me $1200. I appreciated the honesty. More

Loved buying my car here 4 years ago and price was best at all dealerships. Nice set up to work while waiting for my car during service. Current service mgr is great. at all dealerships. Nice set up to work while waiting for my car during service. Current service mgr is great. More

Best dealership I have ever been to! Gene and his whole crew were fantastic from start to finish! I love my new truck and will refer all my friends! crew were fantastic from start to finish! I love my new truck and will refer all my friends! More

I always go here to get my oil change because it’s quick. Like the staff very good group of people. Will continue using for oil changes Like the staff very good group of people. Will continue using for oil changes More

Came in for oil change and tire problems and Zach was able to help me out with the pricing! Thanks for the help I appreciate it! able to help me out with the pricing! Thanks for the help I appreciate it! More

Very helpful in explaining how the Siri voice works on car plus phone voice hookups had problems getting voice controls to work on 2018 escape car plus phone voice hookups had problems getting voice controls to work on 2018 escape More