Schaumburg Ford

Poor customer service Very disappointed on the service that I received I will not be returning nor will I refer anyone to this dealership. The manager at this location does Very disappointed on the service that I received I will not be returning nor will I refer anyone to this dealership. The manager at this location does not care about making sure that his customers are happy I guess unless they purchase a brand new car. More

New Car Purchase I came back to Schaumburg Ford Roherman because of my sales consultant, Nick Magdalin. I was thrilled with the process and his integrity while treatin I came back to Schaumburg Ford Roherman because of my sales consultant, Nick Magdalin. I was thrilled with the process and his integrity while treating me like I am special. The process went fluidly from choice to negotiation to sale. I have recommended this dealership andNick to anyone who is in the market for a car. More

Oil change The service was good but I noticed when I got home they didn’t put a new sticker in my car. Plus it was a really nice day it would have been nice to h The service was good but I noticed when I got home they didn’t put a new sticker in my car. Plus it was a really nice day it would have been nice to have run my car through the car wash. Just saying. More

Oil change and new tires Quick , on time, service done well. Oil changes are a little more expensive than other places, but I felt like they looked at my car detail. The tire Quick , on time, service done well. Oil changes are a little more expensive than other places, but I felt like they looked at my car detail. The tires were a good deal also. More

Things aren’t like they used to be! Have dealt with this dealer for years. However most recent experience wasn’t as what I expected. Couldn’t help but feel I was getting the old salesman Have dealt with this dealer for years. However most recent experience wasn’t as what I expected. Couldn’t help but feel I was getting the old salesman to manger tag team. After all was said and done found there were 6 credit inquiries on mybSs #. The salesman assured me this would not be nor was done. In contrast to his “word” letters I’ve received from various lenders shows differently. Reached out to one of the Corp. persons and did get a response. Unfortunately the suggestion Re any help brought me right back to a person tied in either original reps. Although a car was purchased I felt it would have been better to walk away from the deal. Again have leased and bought several cars from this dealer but this last one could be the final one. More

Service - Recall I went to them for the airbag recall. They were professional and courteous and did a fine job. Will definitely go to them for other service. I went to them for the airbag recall. They were professional and courteous and did a fine job. Will definitely go to them for other service. More

An exceptional customer service experience! Bob Rohrman Ford is a dealership with first class people who really actually care about their customers! My experience with their service department c Bob Rohrman Ford is a dealership with first class people who really actually care about their customers! My experience with their service department can only be described as a "high end" experience from the first phone call where they had me in, ordered the part and repair made within 24 hours. Everyone is kind, polite and efficient! I only wish I had purchased my car there, my next one I will for sure. They have my business moving forward!! More

Great! Over all a great experience. Pat T. Was fast and efficient, quick to respond to our time constraints. Just made some in our family really Happy! Over all a great experience. Pat T. Was fast and efficient, quick to respond to our time constraints. Just made some in our family really Happy! More

Great experience They made car buying the way it should be. Gave me a fair price for my trade in which can be hard at most dealerships. Also, got me the truck of my They made car buying the way it should be. Gave me a fair price for my trade in which can be hard at most dealerships. Also, got me the truck of my dreams for a really good price. Nothing was stressfull, it just felt like a very positive day and that I was getting a vehicle that I deserved. The service was very good, they held the door for me and my dad every time and always made sure we had a drink and were comfortable. More

Excellent customer service My experience at this dealership was one of the best I’ve encountered. Zach kept me inform as to what was happening to my vehicle. With being from out My experience at this dealership was one of the best I’ve encountered. Zach kept me inform as to what was happening to my vehicle. With being from out of state on vacation it was a great relief that the dealership was close to our hotel. I was also lucky to have received a rental car for the time my vehicle was out of commission. It was overall a great experience!! More