Schaumburg Ford

Always great service The staff here is always courteous. Service is prompt. They take the time to explain what's going on with your car. In my case, I was given a priority The staff here is always courteous. Service is prompt. They take the time to explain what's going on with your car. In my case, I was given a priority list of what needed to be done and what could wait. More

A good experience Our sales rep was very good. Gave us each an opportunity to drive the car as much as we liked so to get comfortable The rep provided a good knowle Our sales rep was very good. Gave us each an opportunity to drive the car as much as we liked so to get comfortable The rep provided a good knowledge of the vehicles operation. The closing, was as is typically experienced an eventually things got done - buyer wins/dealer wins More

Do not buy a car from Bob Rohrman Schaumburg Ford Bob Rohrman Schaumburg Ford, Schaumburg, IL sales staff, sales manager, and general manager will make promises, not keep them and then threaten you wh Bob Rohrman Schaumburg Ford, Schaumburg, IL sales staff, sales manager, and general manager will make promises, not keep them and then threaten you when you complain. We are senior citizens and were met with a confrontational sales manager when we complained of their sales staff misrepresenting a lease agreement that we did not enter into. He even threatened us with a felony charge if we did not take possession of the vehicle. We refused to be bullied and contacted the general manager. After calling him several times with a detailed message and sending him a detailed email of our experience he has not responded. This is how this Ford dealer responds, threats, bullying, and management lets them do it to their customers. My advice, do not purchase or lease a vehicle from Bob Rohrman Schaumburg Ford. More

Job Service Joe Lambert was very polite and courteous. The service that was completed on my vehicle was done within a reasonable amount of time. The cost of the s Joe Lambert was very polite and courteous. The service that was completed on my vehicle was done within a reasonable amount of time. The cost of the service was within my cost parameters. I would recommend this dealership to anyone else that owns a Ford vehicle. More

Great, quick, painless purchase Great people to deal with, Nick my sales guy was really easy to work with and very accommodating. Will definitely buy here again when needed. Great people to deal with, Nick my sales guy was really easy to work with and very accommodating. Will definitely buy here again when needed. More

Service to cracked sunroof. Asked for dept. to order glass and after a week was told it wasn’t ordered because we did not leave car. We were not told to leave car so a week was l Asked for dept. to order glass and after a week was told it wasn’t ordered because we did not leave car. We were not told to leave car so a week was lost and we went two weeks without it. More

Oil change/tire rotation Very disappointed. Never paid so much for oil change work. Price outrageous. No longer get a free wash. No coupons. Have bee a customer for more than Very disappointed. Never paid so much for oil change work. Price outrageous. No longer get a free wash. No coupons. Have bee a customer for more than 10 years. Most likely will not come back. Much nicer when it was Schaumburg Ford. Staff also was more friendly. Who really needs all the glitz?? More

Late night car purchase My husband and I went to the dealership at 6:15 on a Saturday night thinking we were only going to test drive the Ford Flex, well I knew I would love My husband and I went to the dealership at 6:15 on a Saturday night thinking we were only going to test drive the Ford Flex, well I knew I would love it and we decided to trade in our car and buy it. Dan the salesman was awesome he was friendly and stayed with us until 9:00. The dealership closes at 7 on Saturday but everyone who stayed which was quite a few people were super nice and said it was no problem. Everyone made buying the car easy and friendly, they transferred the plates had our financing done and it was as smooth as pie. I would recommend going here for your next car and as for Dan More

Jason was great and helpful came to check the front end of my truck and worked on it fast and showed me the the problems And dejected what’s wrong came to check the front end of my truck and worked on it fast and showed me the the problems And dejected what’s wrong More

Great service!! I love my 2018 Ford Fusion Hybrid!!! Pleasure to buy a car here. Very professional and friendly to new clients. I sincerely recommend as I will come back in the future for my next car. Pleasure to buy a car here. Very professional and friendly to new clients. I sincerely recommend as I will come back in the future for my next car. More