Schaumburg Ford

Going in for standard service i bought a brand new car at this dealership and have been getting it regularly serviced here for years. Half the time it is ok, half the time the cust i bought a brand new car at this dealership and have been getting it regularly serviced here for years. Half the time it is ok, half the time the customer service from the men who assist the customers is terrible. This most recent time I advised the gentleman helping me that I would be leaving and coming back, I was assuming around two hours. I did come back 2 hours after my scheduled appointment time and still had to wait 20 minutes for my car to be ready. By no means should this service had taken anywhere near this long. However the girls in the cashier area have always been nice and helpful. More

Staff was attentive and professional Everything so far was great I still have to go back when Part comes in but was looked at in a timely manner and further instructions were delivered Everything so far was great I still have to go back when Part comes in but was looked at in a timely manner and further instructions were delivered Waiting area was comfortable More

Don't waste you time here Would never step into this dealership. They should shut the place down after seeing all the bad reviews which I experienced first hand and felt like n Would never step into this dealership. They should shut the place down after seeing all the bad reviews which I experienced first hand and felt like no customer should ever feel. They don't stand behind the service they performed and will lie to your face. they have to cheat you to make money there. More

Dishonesty Worst experience in a dealership service, they will lie and cheat you from the little man to the general manager. Terrible that customers have to expe Worst experience in a dealership service, they will lie and cheat you from the little man to the general manager. Terrible that customers have to experience a place this dishonest. They even fired the first service director that I had to deal with and then Mark tried to put Ford in fault for not fixing my problem... tried to just let us drive away just to say it was fixed when the vehicle was there.... I now have our vehicle at another dealership... More

Standard Vehicle Maintenance The service counselor was friendly, attentive, explained what had tone done and pricing in a clear and concise way. I will continue to have my vehicle The service counselor was friendly, attentive, explained what had tone done and pricing in a clear and concise way. I will continue to have my vehicle serviced at Bob Rohrman Schaumburg Ford. More

Mantaince $ welcome, problems not. Bought a brand new $50,000 Ford edge sport in December. Dealer is more than happy to take my money for interval maintenance but has shown little inte Bought a brand new $50,000 Ford edge sport in December. Dealer is more than happy to take my money for interval maintenance but has shown little interest or effort in helping me figure out why it randomly just won’t start every 2 to 3 weeks. Of course when I take it they are they can’t find the problem but offered no solutions in the meantime we get stranded twice a month. I’ve just started to document the issues so that I could invoke the lemon law More

Advanced technology ,professionalism, and caring I took my 2017 Ford edge to Bob Rohrman Ford for service and was amazed at the cleanliness and modernization of the service area.. I was treated with I took my 2017 Ford edge to Bob Rohrman Ford for service and was amazed at the cleanliness and modernization of the service area.. I was treated with kindness and professionalism. More

Great experience Our sales rep, BeBe and finance manager did a great job. We were able to get the 2018 Limited Explorer of our choice and at the final price we wanted! Our sales rep, BeBe and finance manager did a great job. We were able to get the 2018 Limited Explorer of our choice and at the final price we wanted! More

Great attention! Went to replace a radiator fan and fix an electrical issue. Service found there was no REAL electrical issue so they did not charge us for that inspe Went to replace a radiator fan and fix an electrical issue. Service found there was no REAL electrical issue so they did not charge us for that inspection. After fixing the radiator fan, Ron found out I still had miles left on my extended warranty. I really appreciate the attention I was given during my time there. More

Outstanding customer service Thanks to Joe Lambert (Service Advisor) & Bob (Technician) Ricardo (Parts) Our Escape got fixed right and on time, Having professional personnel we ex Thanks to Joe Lambert (Service Advisor) & Bob (Technician) Ricardo (Parts) Our Escape got fixed right and on time, Having professional personnel we expect the best. Thanks Schaumburg Ford and all of its employees. More