Schaumburg Ford

Standard Vehicle Maintenance The service counselor was friendly, attentive, explained what had tone done and pricing in a clear and concise way. I will continue to have my vehicle The service counselor was friendly, attentive, explained what had tone done and pricing in a clear and concise way. I will continue to have my vehicle serviced at Bob Rohrman Schaumburg Ford. More

Mantaince $ welcome, problems not. Bought a brand new $50,000 Ford edge sport in December. Dealer is more than happy to take my money for interval maintenance but has shown little inte Bought a brand new $50,000 Ford edge sport in December. Dealer is more than happy to take my money for interval maintenance but has shown little interest or effort in helping me figure out why it randomly just won’t start every 2 to 3 weeks. Of course when I take it they are they can’t find the problem but offered no solutions in the meantime we get stranded twice a month. I’ve just started to document the issues so that I could invoke the lemon law More

Advanced technology ,professionalism, and caring I took my 2017 Ford edge to Bob Rohrman Ford for service and was amazed at the cleanliness and modernization of the service area.. I was treated with I took my 2017 Ford edge to Bob Rohrman Ford for service and was amazed at the cleanliness and modernization of the service area.. I was treated with kindness and professionalism. More

Great experience Our sales rep, BeBe and finance manager did a great job. We were able to get the 2018 Limited Explorer of our choice and at the final price we wanted! Our sales rep, BeBe and finance manager did a great job. We were able to get the 2018 Limited Explorer of our choice and at the final price we wanted! More

Great attention! Went to replace a radiator fan and fix an electrical issue. Service found there was no REAL electrical issue so they did not charge us for that inspe Went to replace a radiator fan and fix an electrical issue. Service found there was no REAL electrical issue so they did not charge us for that inspection. After fixing the radiator fan, Ron found out I still had miles left on my extended warranty. I really appreciate the attention I was given during my time there. More

Outstanding customer service Thanks to Joe Lambert (Service Advisor) & Bob (Technician) Ricardo (Parts) Our Escape got fixed right and on time, Having professional personnel we ex Thanks to Joe Lambert (Service Advisor) & Bob (Technician) Ricardo (Parts) Our Escape got fixed right and on time, Having professional personnel we expect the best. Thanks Schaumburg Ford and all of its employees. More

Quick and pleasant Chris was my salesman ,he listened to me, and responded to me and what I needed and wanted. He was very helpful in making a deal work in order for me Chris was my salesman ,he listened to me, and responded to me and what I needed and wanted. He was very helpful in making a deal work in order for me to buy a car. Overall very pleasant experience with Bob Rohrman Ford More

Comments are unbearable contact me for review. Not a smart work group. Comments are unbearable contact me for furrher review. If people are new then they should be trained a lot better then the s Not a smart work group. Comments are unbearable contact me for furrher review. If people are new then they should be trained a lot better then the service I received and I payed cash. More

Looong waits and pretty expensive There was an extended wait, more than an hour, to get my paperwork after I was told the car was ready. An advisor shouldn’t say 5 minutes when the tim There was an extended wait, more than an hour, to get my paperwork after I was told the car was ready. An advisor shouldn’t say 5 minutes when the time is MUCH longer. The price for services is really high and has me questioning my ability to contour using the shop. I prefer my car to be serviced by Ford, though $600 to R&R rotors and pads is pretty steap. Lastly, during this lat visit my battery needed to be disconnected, which I understand. The issue is that the clock was not reset to current time and date, nor was I informed it was done. This simple jester is, as you say, provides an excellent experience. No, this experience was not excellent for me. More

New Focus We got a good deal on our car. We were treated very well. We had a good experience. We really like the car. It runs well and is just what we we were l We got a good deal on our car. We were treated very well. We had a good experience. We really like the car. It runs well and is just what we we were looking for More