Schaumburg Ford

Lemon 2017 Ford Escape expected engine failure two times in the first seven thousand miles. I was without my vehicle for a total of two and a half months i 2017 Ford Escape expected engine failure two times in the first seven thousand miles. I was without my vehicle for a total of two and a half months in the first seven months of ownership.. The service was extremely slow with poor diagnosis and communication throughout. More

Excellent R.J. was very knowledgeable . He showed me the car that I wanted and didn’t waste my time. I would recommend him as a sales associate... R.J. was very knowledgeable . He showed me the car that I wanted and didn’t waste my time. I would recommend him as a sales associate... More

Great Service and friendly team members This dealer has friendly crew members and they know what they are doing! Good and professional service they are providing to everyone. I would totally This dealer has friendly crew members and they know what they are doing! Good and professional service they are providing to everyone. I would totally recommend. More

Positive experience All the folks here were very friendly and accommodating which made my first lease experience pleasant and hassle-free from walking in to driving out! All the folks here were very friendly and accommodating which made my first lease experience pleasant and hassle-free from walking in to driving out! More

Good quality friendly people Bought a 2017 Mustang on a Ford special. Nice friendly well informed sales force. Even the sales manager was involved in the transaction. This was not Bought a 2017 Mustang on a Ford special. Nice friendly well informed sales force. Even the sales manager was involved in the transaction. This was not a high pressure sales dealership. No one likes to be pressured to buy a vehicle. Pricing was good and the finance man Rich was easy to deal with. I definitely would buy another vehicle from this dealership again. My last purchase was at Wickstrom for a 2016 Explorer Platinium. I would go back Rohrman Ford over Wickstrom in the future. More

The dealer ship is good but when service is not makes it har The dealer ship is good but when service is not , it makes it hard. You make the sale, the dealership but service has to keep customers happy And The dealer ship is good but when service is not , it makes it hard. You make the sale, the dealership but service has to keep customers happy And that don’t happen at schaumburg ford Made oil change appt being a single female I thought you check everything so I feel safe, but if I want my washer fluid line checked that’s $140 just to have a mechanic look at it. Wow! Wait I was just there for new tires and told with my warranty it would be $191 like a deductible 😳 Don’t end customer relationships with just the Sale! More

Quick easy service I was told it would take less than an hour and they were done in 40 minutes. Only fixed what needed to be done. Will go back again. I was told it would take less than an hour and they were done in 40 minutes. Only fixed what needed to be done. Will go back again. More

Shopping for a deal! Zamantha Gordillo and her Sales Manager (sorry do not recall his name) worked extra hard for us tonight to make our 2017 NEW Platinum Explorer a drea Zamantha Gordillo and her Sales Manager (sorry do not recall his name) worked extra hard for us tonight to make our 2017 NEW Platinum Explorer a dream come true! Both were great in paying attention to our needs and ‘hearing’what we wanted, thus Both if us ended up with a win- win situation: me with a brand new car with excellent trade in and dealership having one less car on the lot 😊 More

Typical 'dealership.' If you are looking for a typical 'dealership' experience you have found the right place. The sales team I spoke with did not have a good working knowl If you are looking for a typical 'dealership' experience you have found the right place. The sales team I spoke with did not have a good working knowledge of the car I was looking at. I mean simple things like horsepower on a car that's been at the dealership for months. They are super high pressure and don't even bother to ask for your permission to do things. I walked out. More

Scheduled maintenance I had a great experience going in for my maintenance on my Ford Mustang.. My service consultant Jason was extremely helpful and knowledgeable. Excell I had a great experience going in for my maintenance on my Ford Mustang.. My service consultant Jason was extremely helpful and knowledgeable. Excellent service and I will be recommending going to Schaumburg Ford!!! More