Schaumburg Ford

Bad experience Very poor customer service from front desk. Had a bad attitude and didn’t take the time to explain or answer questions. Won’t be going back there. Very poor customer service from front desk. Had a bad attitude and didn’t take the time to explain or answer questions. Won’t be going back there. More

TERRIBLE SERVICE DEPARTMENT! Dealing with mechanics, Service Advisors and Manager of Service Department -Mark was like a nightmare! My husband's 2 years old Ford Transit Connect s Dealing with mechanics, Service Advisors and Manager of Service Department -Mark was like a nightmare! My husband's 2 years old Ford Transit Connect still under the warranty is making a clicking noise while you turn either way, driving or standing. Multiple trips back and forth to the Dealer with the same problem, never fixed! Last week they told us they hear the noise but don't know what it is and won't fix it any more. We just have to take it as a normal noise which we'll be hearing now. Unbelievable how Manger of Service Department from Ford Dealer even can tell a customer something like this. Just wonder if they are waiting for the warranty to be expired or their unknowlegiable mechanics can't figure it out and fix simple, obvious problem. I guess they know only how to change oil. They DO NOT CARE about the customer!!! More

Punctual service Jeff was very thorough and professional. It was a pleasure dealing with all concerned, including the cashier on duty. Have been a past customer and ex Jeff was very thorough and professional. It was a pleasure dealing with all concerned, including the cashier on duty. Have been a past customer and expect to continue. More

First time having a pleasant experience purchasing a car! Everyone from Mark GM, RJ Ranjbar, NicholasMagdalin and Richard In Finance has been very helpful and understanding of our needs. I would absolutely Everyone from Mark GM, RJ Ranjbar, NicholasMagdalin and Richard In Finance has been very helpful and understanding of our needs. I would absolutely recommend this dealership for a new car. More

Took a lot of time buy well worth it Tha actual sales was really good. Warranty experience was good. F and I was good once we got in to talk to Richard. Mark was very helpful when we got Tha actual sales was really good. Warranty experience was good. F and I was good once we got in to talk to Richard. Mark was very helpful when we got to the numbers More

Bud customer service for vehicle maintenance cashiers office I was at the Bob Rohrman Schaumburg Ford on 10/14/17 to get an oil change, which I have been doing since I purchased my car there. Apparently my ford I was at the Bob Rohrman Schaumburg Ford on 10/14/17 to get an oil change, which I have been doing since I purchased my car there. Apparently my ford card didn’t go through for unknown reasons, and the drama started, but hopefully the dealership can review the cameras and phone conversations and the employees children who were distracting the services and business. My lawyers will contact the business and ford motor company to verify my information All I am saying is the service I received at the dealership was unprofessional. More

Too Long to sign Paperwork I went to Schaumburg Ford to purchase a new Edge, I knew what equipment I wanted and they had the car. My salesman, Nick M. was knowledgeable about I went to Schaumburg Ford to purchase a new Edge, I knew what equipment I wanted and they had the car. My salesman, Nick M. was knowledgeable about the product and we quickly struck a deal. I was told to wait for someone from the finance Dept to handle the paperwork signing. After more than 90 minutes I was finally in to sign the paperwork and we were done. This is way too long to wait to sign some papers, I intentionally went to dealership early in morning, to avoid such an ordeal. I left my wife at home because she has no patience for this kind of treatment. Again, the people I had direct contact with were competent, but an hour and a half on a weekday to sign the paperwork, come on people. More

Favorite car buying experience ever!! Nick was FANTASTIC!!! So helpful, knowledgeble and attentive. His sense of humor is great too! Best car buying experience I've ever had. Actually ha Nick was FANTASTIC!!! So helpful, knowledgeble and attentive. His sense of humor is great too! Best car buying experience I've ever had. Actually had fun!! More

Great attention I was greeted when I walked in. I was helped and explained things. Good experienced overall and I was helped as much as posible to leave driving a new I was greeted when I walked in. I was helped and explained things. Good experienced overall and I was helped as much as posible to leave driving a new car. More

New car purchase A 4 star rating from me is very favorable, and should not be assumed that I was displeased or dissatisfied in any way whatsoever. My 2nd car here, and A 4 star rating from me is very favorable, and should not be assumed that I was displeased or dissatisfied in any way whatsoever. My 2nd car here, and once again treated fairly by Nick Magdalin. It's a pleasure to work with Nick, and I was also treated with respect from the finance contact. More