Schaumburg Ford

Sync update Great customer service as always.The work was performed very well,the stuff is always friendly and doing everything to make you feel VIP.Thank you Great customer service as always.The work was performed very well,the stuff is always friendly and doing everything to make you feel VIP.Thank you More

Continued Trust I've been coming to Bob Rohrman Schaumburg Ford since the beginning of 2013 for service on my Mercury Milan. I was welcomed here after the Lincoln-Mer I've been coming to Bob Rohrman Schaumburg Ford since the beginning of 2013 for service on my Mercury Milan. I was welcomed here after the Lincoln-Mercury dealership closed without notice to me after 6 years of service there. Now, I only have my car serviced at this dealership as I trust their advice and their certified mechanics to work on my car. This continued trust and their mechanical expertise has allowed me to drive this car for 172,000 miles. I have never owned one car this long or for so many miles. It continues to run great because I have always followed the scheduled maintenance and I keep a spreadsheet of all my service visits for this car. On my recent visit for a scheduled oil change (The Works), I met with Joseph Sturgeon (service manager) and Kristin (mechanic). Both were professional and personable and represented service at this dealership very positively. It was nice to be thanked for my business by all I interacted with! Greg W More

Dishonest!! Sales guy great but after an agreement everyone takes over and writes up way higher on cotract! All cover for each other. Watch out!!! The finance guy Sales guy great but after an agreement everyone takes over and writes up way higher on cotract! All cover for each other. Watch out!!! The finance guy will not go over line by line of the sales contract cause he knows it over the agreed price. Mine was $32821.00 otd. He wrote it up as $41000.00. Plus he will tell about extended war. At $28 per month but write it up as 57 per month. A terrible experience. Dont even go there! Con artists! More

Left waiting I had my truck towed in for service on a Wednesday morning with what I was sure to be a water pump issue. I purchased my vehicle from another dealersh I had my truck towed in for service on a Wednesday morning with what I was sure to be a water pump issue. I purchased my vehicle from another dealership and had a extended warranty. The gentleman who helped check me in did a nice job getting my info and verifying my warranty. I was told I would hear back before the end of the day or early the next day after they inspected my truck as far as if it was covered by my warranty. Early the next day they contacted me and verified that it was the water pump and was actually covered under the the original power train warranty and I did not have to pay a deductible. This was good news. Later that afternoon I was contacted by the service employee telling me that the technician noticed some play in one of the tie rod ends and was recommending it be replaced. He also told me that it would need to have an alignment done and that it was covered under the extended warranty which was my $100 deductible. I said that's fine and to go on with the repair. Later I was contacted again and was told that the technician was recommending a full alignment, not just the front, and that was going to be an additional $70. With apprehension, I said that was fine and was told he would call when it was ready. Later that day they called and said it was finished and they were waiting for confirmation from the warranty company for payment. I wasn't going to be able to pick it up that night so I said that's fine. I was told they would contact me early the next day when it was ready. Noon rold around the next day with no word on my truck. So I contact service and I'm told that they haven't heard back from the warranty company on verification of payment. I say "what are you talking about, you mean the work is done and I can't get it"? He tells me No. The Roarman Dealer policy is to collect payment for warranty work prior to releasing the vehicle and that can take 24 to 48 hours from the completion of the work. I tell him that's unexplainable! He checked on it and he called me back 30 minutes later and told me I could pick up my truck. I spoke with the gentleman in service and told him that this policy is joke and that I have never heard of such a thing. He acknowledged it was a bad policy but it didn't help much. The fact they had my truck for two and a half days for a water pump was a joke! More

Very slow service Had to wait a long time just to check in, even though I had an appointment. Long time to complete just an oil change and tire rotation. On the posit Had to wait a long time just to check in, even though I had an appointment. Long time to complete just an oil change and tire rotation. On the positive side,, appreciate the car wash. More

Rj was great! Rj made a easy and smooth deal for us, he showed us all the future and details on the car! Thanks Schaumburg Ford for making my purchase easy. Rj made a easy and smooth deal for us, he showed us all the future and details on the car! Thanks Schaumburg Ford for making my purchase easy. More

incomplete services I have brought this vehicle in more than once with this dangerous reoccurring problem they can't seem to find and fix with the transmission. I'm extre I have brought this vehicle in more than once with this dangerous reoccurring problem they can't seem to find and fix with the transmission. I'm extremely concerned that the transmission failure may cause a serious accident. More

I found car online and came in to buy it. Salesman Paul was great! Would definitely recommend him. However, process was longest time I've ever spent buying a car. Did not receive sale price Salesman Paul was great! Would definitely recommend him. However, process was longest time I've ever spent buying a car. Did not receive sale price listed on my online savings certificate. More

Poor service I was just hear August 17 for a oil change and tire check because my low tire light was on and I was told for the third time nothing was wrong with my I was just hear August 17 for a oil change and tire check because my low tire light was on and I was told for the third time nothing was wrong with my tires. Here it is August 22 and I'm back again for the 4th time in 3 months in regards to my low tire pressure light being on and now I'm being charged 50 dollars after my fourth visit for the same problem. Over all disappoint in this Ford and will not ever purchase another car from this location. More

Amazing Everyone was very helpful drove a few different SUV and finally we decide on the Ford Explorer Sport. Ismael and Micheal were amazing guys and help us Everyone was very helpful drove a few different SUV and finally we decide on the Ford Explorer Sport. Ismael and Micheal were amazing guys and help us at a lot. You guys finally turn me into a Ford driver More