Schaumburg Ford

Everyone was very helpful! Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. W Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. We then drove "my new car" prior to my buying it (as it was in the show room). He then spent time to show me the nuances of the technology for the car and kept it to a minimum so I could retain it. Nick stated otherwise it would be too overwhelming and he will go over more with me after driving it for a week. He was right! It was very overwhelming after I left. More

Run to a different Ford dealer!! We gave them the $500 deposit. They could not find the car we wanted but they cashed the deposit anyway. They made it xxxx to get our deposit back!!!! We gave them the $500 deposit. They could not find the car we wanted but they cashed the deposit anyway. They made it xxxx to get our deposit back!!!! The people at this dealership fulfill the stereotype of "car salesmen". When we talked to the manager, Paul, he was so condescending and offensive, making sure that WE felt like the idiots. These people will tell you whatever you want to hear to seal the deal and then later on tell you that what was said was either wrong or that you're making it up. Just find another Ford dealership and do your business there. ANY Ford dealership has to be better than this one. More

The best customer service in the business! I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous two were for my brother and my girlfriend ) from them. Everyone at the dealership offers exceptional customer service but on this occasion I dealt directly with Nick and Ideen and both of them went above and beyond to make my experience as pleasurable as possible. No one enjoys car shopping but dealing with these guys is 100% painless. Anyone looking to purchase a car should give these guys the opportunity to earn your business. I'm in the home improvement industry and deal with customer service and I can assure that these guys are second to none! More

Terrible follow-up on extended warranty reimbursement I purchased an Explorer from this dealership in 2011. I sold that vehicle in December 2013. I soon after went into the showroom and filled out the p I purchased an Explorer from this dealership in 2011. I sold that vehicle in December 2013. I soon after went into the showroom and filled out the proper paper work in order to cancel my extended warranty and receive a reimbursement of the unused portion. I checked back about 6 months later and found out the paperwork never made it to the warranty company. So at the salesperson's request I faxed in another copy of my odometer reading in order to resubmit the request. I have never heard back and called today only to find out the person I was calling is no longer employed at the dealership. Now I have to restart with a completely new person. Apparently, after you buy a car, they can care less about supplying any level of customer service. More

outstanding! I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was profession I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was professional, straight forward, and just pleasant to work with. More

Deceptive Internet Practice Went in last night after talking with an internet rep for the past week or so. They had all my trade info, they already pulled a credit report, and kn Went in last night after talking with an internet rep for the past week or so. They had all my trade info, they already pulled a credit report, and knew exactly what car I wanted. I was told about five times via email it was very possible to get me near the payment and term I told them I needed. Upon arriving to the dealership, they came back with numbers that were absolutely asinine, telling me I needed to put down several thousand dollars more than I wanted to and saying my car payment would have to be almost $100 more per month. Long story short, after them completely low balling me on my trade (offering $16k on a car they could easily sell for over $20k), I got them to come up quite a bit, but we couldn't make it happen. At no point in time were they anywhere near what they told me was "possible," depending on my trade. My trade only has 9,600 miles on it and literally is in perfect shape. Perhaps their email meant to say it was IMpossible and I just misread it (sarcasm). Then the finance manager became defensive and started telling me "I don't think you really even want this car" and making remarks about how I wasn't willing to budge. Why should I be willing to budge when I was flat out lied to? Oh, best part about it? I could hear them talking about me at the front desk. Maybe they didn't realize I was still in the dealership and waiting to get my keys back. The night ended with me walking away from the dealership and neither the finance manager or the sales rep bothering to at least shake my hand and say "sorry we couldn't make a deal." They basically just turned around and walked away. Although I would agree the terms they were presenting me at the end were reasonable, the point is they told me my original request was possible, and they knew very well that there was no way to get to that point. I would have paid what they ended up presenting me had they been honest from the start. I actually considered going back today and purchasing it, then I realized it would be stupid to give them even a dollar after the way they handled this. I'll go somewhere else and pay the same price, maybe even a little more, to an honest dealership. More

Very Good Dealership This is my 3rd vehicle from Bob Rohrman Schaumburg Ford. Every time i have gone there they have been so helpful and courtesy .Brian was very knowle This is my 3rd vehicle from Bob Rohrman Schaumburg Ford. Every time i have gone there they have been so helpful and courtesy .Brian was very knowledgeable and friendly answered all my questions and did not rush me while i looked at the vehicles i were interested in. Paul E Koenig 3rd Schaumburg, IL More

This is the way to buy a car! From the moment Brian Delaney met us at the door, our experience was outstanding. We actually arrived an hour after the posted Saturday closing tim From the moment Brian Delaney met us at the door, our experience was outstanding. We actually arrived an hour after the posted Saturday closing time, but still saw activity. So we asked if they were still open, and Brian's comment was: "We are here to sell cars. If you want to buy one, let's talk about your needs." At no point did he (or anyone else) try to "SELL" us. He gave us all the information we needed, and quickly got us behind the wheel of the models we wanted to evaluate. When it came time to talk price, he avoided the normal games and started with an offer that was fair. No boss to put added pressure. Just a fair price. We did sit with Nick Magdalin to hear about their recommendations for additional treatment protection; but again, no pressure. When we decided it wasn't for us, that was it. No additional person to convince us otherwise. By the time we finished the paperwork with Ideen Ghaffari, it was almost ten PM; but at no point did he or anyone else make us feel rushed. Every person we dealt with at Schaumburg Ford gets high marks. We STRONGLY recommend Brian Delaney as the best salesperson we've ever worked with (and we've bought a lot of new cars over the years). We wanted to buy an Explorer; they wanted to sell one; so we did. More

Havng my Ford Escape finally fixed Recently having problems with my 2009 Escape. Latest was engine light- Had it in 3 times and it was not fixed. I talked to James Doering and he told Recently having problems with my 2009 Escape. Latest was engine light- Had it in 3 times and it was not fixed. I talked to James Doering and he told me to bring it in and assured me that it would be fixed for good. Mr Doering went over and above good customer service. I have been pretty disgusted with this Ford Dealership, but because of Mr Doering, I am now a happy customer. When I came in he had a car waiting for me and made sure the car was fixed. Thanks James for your excellent customer service. In this day of very poor customer service nearly everywhere it was re-assuing to find a person who went the extra mile. Mrs Robert Schweig 7775 Huntington Cir Hanover Park, Il 60133 630-830-.3935 More

We just purchased our 2nd vehicle from Schaumburg Ford Andrew and Paul were very helpful and courteous in helping us acquire our new Ford! Excellent customer service and a great deal! Every time we enter Andrew and Paul were very helpful and courteous in helping us acquire our new Ford! Excellent customer service and a great deal! Every time we entered the dealership everyone knew our names. We are very pleased with our new Escape. We highly recommend! More