Schaumburg Ford

Absolute Nightmare! I purchased a vehicle from Bob Rohrman Schaumburg Lincoln Dec 2014, I had a headlight go out in early May and had to take to service department for wh I purchased a vehicle from Bob Rohrman Schaumburg Lincoln Dec 2014, I had a headlight go out in early May and had to take to service department for what I thought would be a quick fix (fuse/bulb) turns out it was a little more complex than that, it took them several days to determine the problem and during such time I received no communication other than when I initiated, than I was told that they are having a hard time determining what the issue may be, was told that they had dismantled the bumper from the car and were searching for in their terms “a needle in a haystack”. Finally more than a week later it was determined that the ballast needed to be replaced. Upon receiving my car back we noticed that there were chips in the bumper where it appears they used some sort of tool to pry the bumper from the car, as well as a blemish of some sort in the fender where the tool may have slipped and hit the fender. Now I understand that mishaps will occur, my problem is the lack of responsibility that the service manager wanted to take, insisting that the car was brought to him in this condition! (so basically he was saying that I was being dishonest and trying to take advantage of the dealer for repairs) This began a month long battle between myself and the service department, and during this month not ONCE did they bother to pick up the phone to let us know what was going on. When we purchased this car we thought we were buying into a company that stood by their name, and I believe Lincoln does as it was the Lincoln customer service who intervened and paid for all of the damages, as far as Bob Rohrman dealer, well I’ve never experienced such horrific service from a dealer in all of my years, If you plan to use this dealer to service your vehicle I highly recommend that you video your car before leaving in their care! As for me I will be using another Lincoln dealer. More

Great Dealership! Mort was super helpful and knowledgeable on all vehicles! It was a great buying experience! They valued you my time and did not keep me waiting. I w Mort was super helpful and knowledgeable on all vehicles! It was a great buying experience! They valued you my time and did not keep me waiting. I would recommend buying a vehicle from this dealership! More

MORE THAN THE RED CARPET SERVICE!! I WAS TURNING IN A LEASE TO JEEP/NAPELTONS AND MARK SKUMMER HAD CALLED ME ON THAT SAME DAY 2/19/15 TO FOLLOW UP ON SERVICE OF A 2014 BLACK ESCAPE I HA I WAS TURNING IN A LEASE TO JEEP/NAPELTONS AND MARK SKUMMER HAD CALLED ME ON THAT SAME DAY 2/19/15 TO FOLLOW UP ON SERVICE OF A 2014 BLACK ESCAPE I HAD GOTTEN FOR MY HUSBAND STEVEN. I TOLD MARK I WAS DOING PRICING WITH JEEP AND HE ASKED THAT I GIVE FORD A CHANCE BEFORE I MADE A DECISION. AFTER 3 HOURS AT NAPELTONS I LEFT AND DROVE WITH STEVEN TO FORD. MARK ROLLED OUT MORE THAN THE RED CARPET SERVICE. HE WAS PROFESSIONAL AND PERSONALBLE AND LISTENED TO MY NEEDS. HE HAS THE HUMAN TOUCH, CONNECTS WITH PEOPLE, AND OFFER ONE STOP SHOPPING. I DEAL WITH WEALTH MGMT CLIENTS AND MARK SKUMMER WAS EXCEPTIONAL. I GRADE HIM ALL 10'S. FORD MET OUR PRICING AND THE EXPERIENCE WAS EVEN BETTER THAT LAST JANUARY 2014 WHEN I GOT STEVEN'S ESCAPE. THE SERVICE AND THE MANAGEMENT TEAM HAS TAKEN A BETTER APPROACH TO SERVING CLIENTS AND MEETING OUR NEEDS. NICK MAGDALIN ASSISTED US LAST YEAR WITH STEVEN'S ESCAPE. HAPPY TO SEE HIM AGAIN THANK YOU MARK SKUMMER, NICK M., AND RONNY -GENERAL MANAGER. BECAUSE OF THIS TEAM AND EXPERIENCE I DROVE OUT 2015 WHITE FORD ESCAPE AT 10PM CT OFF FORD'S LOT. More

Everyone was very helpful! Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. W Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. We then drove "my new car" prior to my buying it (as it was in the show room). He then spent time to show me the nuances of the technology for the car and kept it to a minimum so I could retain it. Nick stated otherwise it would be too overwhelming and he will go over more with me after driving it for a week. He was right! It was very overwhelming after I left. More

Run to a different Ford dealer!! We gave them the $500 deposit. They could not find the car we wanted but they cashed the deposit anyway. They made it xxxx to get our deposit back!!!! We gave them the $500 deposit. They could not find the car we wanted but they cashed the deposit anyway. They made it xxxx to get our deposit back!!!! The people at this dealership fulfill the stereotype of "car salesmen". When we talked to the manager, Paul, he was so condescending and offensive, making sure that WE felt like the idiots. These people will tell you whatever you want to hear to seal the deal and then later on tell you that what was said was either wrong or that you're making it up. Just find another Ford dealership and do your business there. ANY Ford dealership has to be better than this one. More

The best customer service in the business! I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous two were for my brother and my girlfriend ) from them. Everyone at the dealership offers exceptional customer service but on this occasion I dealt directly with Nick and Ideen and both of them went above and beyond to make my experience as pleasurable as possible. No one enjoys car shopping but dealing with these guys is 100% painless. Anyone looking to purchase a car should give these guys the opportunity to earn your business. I'm in the home improvement industry and deal with customer service and I can assure that these guys are second to none! More