Schaumburg Ford

Alberto is by far the easiest and nicest car salesperson I have met. We have shopped around for a car for over a year and met plenty of salemen at dealerships (Acura, Audi, BMW, Land Rover, Toyota, Cadilla I have met. We have shopped around for a car for over a year and met plenty of salemen at dealerships (Acura, Audi, BMW, Land Rover, Toyota, Cadillac, etc...). He was informative, friendly, and patient. I definitely recommend working with him. More

Juan was the only reason this experience was so easy. He was pleasant to work with and not your usual snarky salesmen. I highly recommend him when you come to this dealership he was a great guy was pleasant to work with and not your usual snarky salesmen. I highly recommend him when you come to this dealership he was a great guy More

I feel they know what my car is... ! and how I love it! I drive a full conversion Focus ST170 less wheels... The minute I drove in I had several employees and customers gawking at it! Made me feel specia I drive a full conversion Focus ST170 less wheels... The minute I drove in I had several employees and customers gawking at it! Made me feel special! I have brought my car to other Ford dealers but was never treated special... I spent a lot of money at Golf/Mill Ford and never left satisfied... I thought I would try these guys and boom! They were it! More

Nick was a great guy to work with. Found exactly what we wanted. Was the best person to deal with. Helped us everyway he could. Wouldn't buy from any one else. wanted. Was the best person to deal with. Helped us everyway he could. Wouldn't buy from any one else. More

From our initial phone contact with Mark ( Skummer ) our new vehicle purchase ( lease ) experience was very positive. As we had several unproductive experiences at other dealers, we were skeptical. But, M new vehicle purchase ( lease ) experience was very positive. As we had several unproductive experiences at other dealers, we were skeptical. But, Mark and other management staff at Bob Rohrman's Schaumburg Ford, made the deal happen to our pleasant surprise. The whole experience went very smoothly. And, in addition, Mark procured an item for us that was not part of our particular vehicle accessory package. So from start-to-finish we were and are very satisfied!!!! More

Within the last year I had the IDM replaced on my 2000 F-250. It went bad in under six months but was still under warranty so it should've been replaced free of charge. This dealership did not honor that F-250. It went bad in under six months but was still under warranty so it should've been replaced free of charge. This dealership did not honor that warranty so I ended up having to pay over $2000 for this repair to be done AGAIN. How can you offer warrantys and not honor them? I would never recommend someone to get there car serviced here with customer service like that. More

I walked in with no intention of purchasing a vehicle. Only with consideration of browsing the latest redesigned 2014 Escape that I was so intrigued by. Upon walking in the dealership, I was kindly greete Only with consideration of browsing the latest redesigned 2014 Escape that I was so intrigued by. Upon walking in the dealership, I was kindly greeted by salesman Alberto Zambrano. He made me feel welcome and unpressured and was very knowledgable about all the models and answered all of my questions. I became very curious as I was thinking of making a transition from a car to suv. Since my original choice was the Ford Escape, I decided to inquire and see if they could work with me. After much consideration and follow ups Ive decided to look into their pre owned inventory and was able to find the perfect vehicle. Long story short, they were very accomodating and patient throughout the whole week process. The sales and finance manager were very humble and kind as ive made several trips to the dealership. They treated me with much respect from day one. THANK YOU BOB ROHRMAN FORD! More

Juan was awesome and spent a lot of time with me explaining the new features of my vehicle. Although there was a bit of confusion regarding warranty work, this dealership promptly resolved the matt explaining the new features of my vehicle. Although there was a bit of confusion regarding warranty work, this dealership promptly resolved the matter. More

I had several dealings with Brian Plyam in the process of getting my new Ford, and found him to be pleasant, efficient, and trustworthy. He listened to me, and remembered the details between conversations. getting my new Ford, and found him to be pleasant, efficient, and trustworthy. He listened to me, and remembered the details between conversations. I arranged the car features and price during those meetings, and when I went in to sign the paperwork, things went exactly as planned. I was very pleased. More

We started off with a pleasant new rep named Marco, but as we went into more "research" (which is what I was there for), a more experienced salesman, Mike Madison took over. I very clearly outlined what I as we went into more "research" (which is what I was there for), a more experienced salesman, Mike Madison took over. I very clearly outlined what I could afford as far as monthly payments/down payment, and he ignored both. He became very pushy, aggressive, and insulted me by saying that my "ballpark" request of a monthly payment would not be taken seriously by the financial team. When he finally got the price close to the range I originally requested, he would not give me a definitive interest rate. When I asked, he ball-parked it to 4-6% (after my credit score came back as GREAT). I had already been approved through Capital One at 2.89%. He suggested they could possibly match it and slid the paper at me to sign. When I asked what I was signing and if that meant I was buying the car, he wouldn't answer me directly and said i was agreeing to the financing. And after he gave us the "numbers" he had calculated, we did our own math. The car he said would be $17,895 which was a steal, was turning out to be $27,000 by his calculations. Where did the extra $10,000 come from? He couldn't answer. I felt attacked, belittled, and angry by the end of my experience at this place. Don't waste your time. More