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Schaumburg Ford

Schaumburg, IL

3.9
1,653 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,653 Reviews of Schaumburg Ford

July 15, 2022

Rude, staff was very unprofessional. General manager wouldn’t follow through with what he said he would do. Once we received vehicle, seat and floor had dirt all over it. We will be fil More

by Mattmcbfpd
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Kaliakmanis
Report | Print
Jul 19, 2022 -

Schaumburg Ford responded

Matt, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 19, 2022 -

Mattmcbfpd responded

It’s hard to discuss this problem in more detail when receptionist hang up the phone and or you get transferred over and over to a voicemail. I don’t need a call back, A complaint with the states Attorney and Better Business Bureau has already been filled.

July 14, 2022

The service work did not address all the issues identified plus there was no explanation why not done More

by Djedrzejak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Andrew Bromeland, Oscar Ramirez
Report | Print
Jul 15, 2022 -

Schaumburg Ford responded

We apologize for any oversight on your service but appreciate your business. Please contact us to go over the details of your visit. Thank you for choosing Bob Rohrman Schaumburg Ford.

July 14, 2022

Already submitted a very negative experience. Obviously, that was a waste of time if you are asking again. Oscar was the worst. More

by vlntndrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Ramirez
Report | Print
Jul 18, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 11, 2022

Evan focuses on client-centered service. .. I will be asking for him next time I come in for proactive work on my Ford! More

by Spirit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Jul 12, 2022 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

July 08, 2022

I was very happy with the Roush tech. She was excellent and kept me up to date on my 2021 Mustang GT Roush Supercharged. Thank You very much!!! More

by Whitesupra98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Roberts
Report | Print
Jul 08, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 08, 2022

Great customer service and very friendly. Brought my car from here which was a good experience and this has continued with the servicing. More

by FLYB747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Jul 11, 2022 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 07, 2022

I had previous recalls on my truck and they didn’t bother to look at it being a Ford dealer Ford truck do you think they would More

by STAHL555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brianna Modugno
Report | Print
Jul 11, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 06, 2022

Extremely smooth and easy shopping and purchase. The staff was very helpful. I love the vehicle!! More

by DAVIS1395
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Asiedu
Report | Print
Jul 07, 2022 -

Schaumburg Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience here with us. Congratulations on your new vehicle! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help.

July 06, 2022

Evans in service was great! Excellent customer service. Friendly. Would definitely buy a car there. More

by aborus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Report | Print
Jul 07, 2022 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 04, 2022

Very good customer service and very helpfull i would recomend them to any one who wants a good service. More

by Ary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie, Oscar Ramirez
Report | Print
Jul 05, 2022 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

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