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Schaumburg Ford

Schaumburg, IL

3.9
1,652 Reviews

815 East Golf Road

Schaumburg, IL

60173

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1,652 Reviews of Schaumburg Ford

July 24, 2022

Always have outstanding service at this location they go above and beyond every time I come in . More

by Menes Family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Jul 25, 2022 -

Schaumburg Ford responded

Thank you for choosing Bob Rohrman Schaumburg Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 23, 2022

Excelente service as always. A+ Friendly, location, service and technicians. I would recommend to anyone who owns a Ford More

by Dannydoc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
Jul 25, 2022 -

Schaumburg Ford responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

July 23, 2022

I am very satisfied with your dealership. I plan on being your customer at this time. More

by srosenthal18
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dana
Jul 25, 2022 -

Schaumburg Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 21, 2022

I really regret buying a new 2021 Ford Explorer. I tried to do a direct order with you however the backlog was too long with the pandemic and I had to search high and low for one until I found one. More

by MARKLADD24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana?
Jul 24, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

July 21, 2022

Philip had been very professional and welcoming and tried to make the process easier for me. He Also follows up closely after the puchase to answer any questions. I had a good experience working with him to More

by ZONGYP93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Asiedu
Jul 21, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

July 20, 2022

Great customer experience. Especially appreciated Dana Dingman for her exceptional customer service!. She explained and reviewed all the work needed to be done on my Ford Edge More

by WEK-2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Dingman
Jul 20, 2022 -

Schaumburg Ford responded

Thank you for the kind words for Dana and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 19, 2022

This was hearable experience , i make appointment 2 days before service . I did left my car day before for 7.30AM appointment next day . I don't get any information on the day off service .I have to call More

by ASUCHECKI
Customer Service
Recommend Dealer
No
Employees Worked With
Evans Marinakis, Andrew Bromeland, Oscar Ramirez
Jul 22, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 16, 2022

Alex provided warranty options while reducing the interest rate at the same time. Much appreciated More

by Sepulveda.Gustavo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ameer Aboalnadie, Alex Lebdeh
Jul 18, 2022 -

Schaumburg Ford responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Alex and all of us at Bob Rohrman Schaumburg Ford are glad to have you as a customer.

July 15, 2022

My phone experience was great. I was in and out in a timely manner. My car problem was under warranty, so I didn’t have to pay anything. More

by mariewalker85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
Jul 15, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Schaumburg Ford. Please don't hesitate to reach out if you need anything else.

July 15, 2022

Rude, staff was very unprofessional. General manager wouldn’t follow through with what he said he would do. Once we received vehicle, seat and floor had dirt all over it. We will be fil More

by Mattmcbfpd
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Kaliakmanis
Jul 19, 2022 -

Schaumburg Ford responded

Matt, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 19, 2022 -

Mattmcbfpd responded

It’s hard to discuss this problem in more detail when receptionist hang up the phone and or you get transferred over and over to a voicemail. I don’t need a call back, A complaint with the states Attorney and Better Business Bureau has already been filled.

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