Schaumburg Ford

I had a good experience in the past with this dealership. I will never go here again. My car was perfectly fine. I have a 2016 ford explorer. I brought it in for a factor rear toe link replacement. The car d I will never go here again. My car was perfectly fine. I have a 2016 ford explorer. I brought it in for a factor rear toe link replacement. The car drove poorly after the replacement and was pulling to the left but I did not want to blame the dealership. I brought it to my neighborhood shop and they said the rear toe links were not aligned and gave me the print out and they were 1.58 out of alignment on both sides which they said is severely out of alignment. They charged me 300 dollars for that. I brought the car back to the shop this weekend and you agreed the job was done wrong the first time. I left my nieces birthday party with my wife and two young children to get the car when it was fixed. The steering wheel is so off it is laughable. Now for a factory recall I will have to bring my car back to have it fixed again. Counting drop off and pick up this will be my 5th and 6th trip to this dealership instead of two. Everytime I have had to load up my young family and drive an half hour each way on a Saturday. Plus I got billed 300 dollars from my local guy to tell me how you guys messed up my car. 6hrs driving here on Saturdays with my young family and 300 dollars. You can imagine I am I little upset. More

I was upset that one, it took over an hour and a half for oil change which I had made an appointment, 2nd thing was that I was told they didn’t have an oil for my Mustang and had to get it from across the st oil change which I had made an appointment, 2nd thing was that I was told they didn’t have an oil for my Mustang and had to get it from across the street, which I didn’t understand from where? And 3rd they told me it took longer because they had to use a hand jack because my car was low. Oh well now I know I’ll just have to go to a different Ford dealership for future service. Thank You More

The receptionist that answers the phone is just terrible. Service Dept terrible! Misdiagnosed my vehicle twice! Arlington Hts Ford actually fixed the vehicle on the first visit. Service Dept terrible! Misdiagnosed my vehicle twice! Arlington Hts Ford actually fixed the vehicle on the first visit. More

Great experience with Bob Rohrman Schaumburg Ford. Loved that they washed my car after being serviced Loved that they washed my car after being serviced More

Service was good, very good communication, on time completion, repair was completed but one area was not found and I still have a rumbling in a tire completion, repair was completed but one area was not found and I still have a rumbling in a tire More

They really do their best to meet your needs or issues and so far they have succeeded and have been my favorite dealership to do business with! and so far they have succeeded and have been my favorite dealership to do business with! More

After recommended service which cost $900 + wheel had a noise. Day before machine broke and nobody told me. I had to call at end of day. noise. Day before machine broke and nobody told me. I had to call at end of day. More

Hey, guys. Yeah, it was so so. Last Monday you changed my air filter and forgot to secure air box, which was really scared me on the road. When I came back in a Yeah, it was so so. Last Monday you changed my air filter and forgot to secure air box, which was really scared me on the road. When I came back in a two days you charged me that secure for $177. Have no idea why coz it was yours unprofessional service. Anyway I hope you're done other services better coz the transmission flush was in the order as well. More

My experience wasnt very grate at all I purchased a used car from them and on the way home I found the vehical making a clunking noise from the front end. I test drove the vehical but didnt hear it at that car from them and on the way home I found the vehical making a clunking noise from the front end. I test drove the vehical but didnt hear it at that time do to the roads being not that harsh. I notified the dealer and brought it the next day. I was told they do a Thorough inspection on the vehicle before putting it out on the lot. I cant believe that as being true. Before I brought it to the dealer the next day I had it inspected by another mechanic and upon his Inspection he checked the air filter and found a tool laying in the air Box along with the filter being completely gumped up. Also the noise was coming from a bad air shock. They said they did a tire rotation which they may have but when the mechanic removed the tire there was Clear signs of corrosion on the inside of the rim. Which lead me to believe they did nothing. Any good mechanic knows that if a tire rotation or the tires removed and the corrosion is not removed you Risk a tire possibly coming off due to it not seating right. They didn't remove a single bit of the corrosion. Those mechanics either flew through this car with out properly inspecting it or just skipped a bunch of stuff altogether When I brought it back later on that day and told them about what I had found I was told they they couldnt find the noise and wouldnt fix anything. I wasn't expecting them to do much but At least clean the corrosion on the tires they removed Or fix the clunky noise but all I got was we can give you a free oil change. I will never recommend this dealer to anyone or let alone let there techs touch my car. All they are concerned about is getting you in and out as fast as possible with little to no customer service or appreciation. I went in there with 8 grand down on a used car and feel like they just ripped me off. They could care less if they make a customer happy. More

Truck was there 7 hrs never heard anything. Called 3 times said sorry only 1 service advisor they'll eventually call you back Called 3 times said sorry only 1 service advisor they'll eventually call you back More