Schaumburg Ford

Thoughtful prompt and accurate is how I would describe my experiences with the service department. experiences with the service department. More

To start off this is honestly the WORST most UNPROFESSIONAL dealership I have ever dealt with! I bought a Ford F-150 and as soon as I drove it off the lot it started having problems! In the 6 mo UNPROFESSIONAL dealership I have ever dealt with! I bought a Ford F-150 and as soon as I drove it off the lot it started having problems! In the 6 months that I had the truck I took it to the service team 5 times and all for different problems. The first 4 times were an ok experience besides the fact that during the process of them working on my truck I got minimum updates and it was very hard to reach them over the phone. The last time I took it to get looked at was for the check engine light coming on they told me it was a cam shaft sensor that had to be replaced, they had it for over a week and gave me no loner vehicle and when they were “completed” with the work I went to pick it up and started driving home and the check engine light turned back on with the same code and same sensor, took it back to them and they told me they couldn't do anything about it since warranty wouldn't cover it because they had to “take the whole truck apart” to figure out the issue! Whole experience was horrible and definitely would NEVER go back to them and recommend nobody does! They obviously sold me a truck with a-lot of problems that I believe they knew about but didn't care to fix before selling it! I repeat WORST DEALERSHIP IVE EVER DEALT WITH! More

Had substantial damage to the underside of the car. Insurance company was very difficult to work with. They dropped the ball on a couple of occasions. In spite of this, they would not extend the perio Insurance company was very difficult to work with. They dropped the ball on a couple of occasions. In spite of this, they would not extend the period of car rental to take into account the time needed to order the parts and repair the car. Schaumburg Ford Stepped in and provided a loaner and advised me I had it until such time as my car was ready. I also I cannot. say enough about Evan, my service advisor, he took on the problems with the insurance company and kept me well informed as the repair progressed. More

Oscar was very helpful, considering my appointment was scheduled to be with Dana. He took the time out to listen and kept me informed, even sending a message to see if I was in need of anything. Lexi wa scheduled to be with Dana. He took the time out to listen and kept me informed, even sending a message to see if I was in need of anything. Lexi was very helpful in getting a sales rep to Philip Asiedu to help with my iPhone issue. More

Connie was great and answered all of our questions. She was quick but thorough. No complains! She was quick but thorough. No complains! More

Dana was very helpful. She kept me informed on my service progress. My only issue is I was told I needed new tires. At my previous service, I had my tires rotated and bala She kept me informed on my service progress. My only issue is I was told I needed new tires. At my previous service, I had my tires rotated and balanced approx a month ago and nothing was noted about needing tires. I will be getting a 2nd opinion elsewhere. More

Fast friendly service Great communication Dana was very informative and keep me up to date on the progress of the vehicle very informative and keep me up to date on the progress of the vehicle More

Connie was really helpful. She seemed a little all over the place at first, but the information was straightforward, and a very reasonable price for Yokohama tires (once they g She seemed a little all over the place at first, but the information was straightforward, and a very reasonable price for Yokohama tires (once they gave me the option to remove the tire protection, which they almost made me pay). Will be going there for my regular maintenance from now on! More

Slow service, no one approached me for sometime when I first pulled to the service labs. and very slow turnaround time both on the repairs and estimates. first pulled to the service labs. and very slow turnaround time both on the repairs and estimates. More

This is worse place ever , they lie and they do stuff behind your back . And they try talk down to you like your stupid . I wouldn’t recommend this joint to anyone . They need be close for business behind your back . And they try talk down to you like your stupid . I wouldn’t recommend this joint to anyone . They need be close for business More