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Schaumburg Ford
Schaumburg, IL
1,654 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,654 Reviews of Schaumburg Ford
February 24, 2022
Evans and Levent were wonderful. I had an Electrical problem and the parts were not readily available, so they ordered the parts and once they came in they found me a loaner car bec I had an Electrical problem and the parts were not readily available, so they ordered the parts and once they came in they found me a loaner car because they would have my car for a few day. I really appreciate how hard they worked for me and my car. Thanks you More
by snc60010
Verified CustomerEmployees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
February 24, 2022
Service agent, Dana Dingman, was very professional and did an amazing job. I appreciated the communication and was very grateful for the car wash. did an amazing job. I appreciated the communication and was very grateful for the car wash. More
by SEIFBRY
Employees Worked With
Dana Dingman
February 22, 2022
Took my 2016 explorer in on a recall. The service advisor, Dana Dingman, was very courteous and very helpful. She made the entire visit go smoothly. This is the third time, between th The service advisor, Dana Dingman, was very courteous and very helpful. She made the entire visit go smoothly. This is the third time, between the explorer and our 2014 fusion that we have used this service department, and each time has been a good experience. Should the need arise in the future, we won't hesitate going back to them. More
by janwisock
Employees Worked With
Dana Dingman, (and service technicians
February 14, 2022
This has to been the worst car shopping experience that I've ever had. The saleman tried to slam me with an add-on of more than $25K, lying about it being an automatic charge. They ran my credit through th I've ever had. The saleman tried to slam me with an add-on of more than $25K, lying about it being an automatic charge. They ran my credit through their own financing company (got the alert while in their office), after I told them that I was pre-qualified with Capital One- who was supposed to have a partnership with them. The salemen kept asking if they could try other lenders saying that Capital One came back that I needed a down payment of $10K-- a flat out LIE! Mind you, I was pre-qualified for $60K with a down payment of $4K. I have multiple credit cards with Capital One so I trusted that the details that they provided me was correct. After ultimately leaving, I get an alert from Transunion that they had finally pulled a credit report. Followed by calls, texts, and an email from them stating, "Good news, we got Capital One to agree with what you said". Their predatory practices are HORRIBLE, and there's no wonder that no one was in there. Other dealerships on Golf Rd. were PACKED!!! (I'll be going back to one of them even though this dealership has the car that I want.) Then when I spoke with the general manager he tried to justify the add-on slamming, his saleman and his deceptive practices, and basically told me that TransUnion's explanation of the two hard inquires was incorrect. DON'T TRUST THIS DEALERSHIP!!! I'll be contacting the Capital One, the FTC, the BBB, and the State of IL to share my experience. More
by rdmckinley
Employees Worked With
Nick Magdalin, Alex Kaliakmanis
February 12, 2022
This dealership is close to home. Saw Patrick outside and asked about this vehicle. He was great telling me about it and answering my questions.. I'm really happy and made sure I grabbed a few of his and asked about this vehicle. He was great telling me about it and answering my questions.. I'm really happy and made sure I grabbed a few of his cards so I could give them to my friends who are looking for cars. More
by Kmbfireball
Employees Worked With
Pat Thilberg
February 10, 2022
exhaust issues were the reason for my visit.the problem exhaust issues were the reason for my visit. the problem was diagnosed within 10 minutes of being at the dealership and work was started before my "r exhaust issues were the reason for my visit. the problem was diagnosed within 10 minutes of being at the dealership and work was started before my "ride home" arrived. the repair was done as promised. thankfully the part was in-stock More
by ODRLIN
Employees Worked With
Evans Marinakis, Levent Oner
February 08, 2022
I made an appointment for an oil change and there were a few recalls on my car. I was told since there were recalls, I would be provided a loaner. When I arrived to drop my vehicle, there was no note of any few recalls on my car. I was told since there were recalls, I would be provided a loaner. When I arrived to drop my vehicle, there was no note of any loaner and I was told they don’t provide them. I was not able to leave my car for that long so I just had them do the oil change. The oil change was pretty quick, but then I realized why, they never put air in the tires or filled the windshield wiper fluid (noted on receipt they did this) Those are the only things I caught because I have sensors on my car that tell me but now I’m worried what else the my said the did but really didn’t. More
by Cazy22
Employees Worked With
Ramirez, Oscar
February 07, 2022
Good service experience. However, I was surprised that many of the staff were not wearing masks. This was right in the middle of a surge in Covid-19 in the area. many of the staff were not wearing masks. This was right in the middle of a surge in Covid-19 in the area. More
by T.B.DEGRANDE
Employees Worked With
Not sure
