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Schaumburg Ford

Schaumburg, IL

3.9
1,649 Reviews

815 East Golf Road

Schaumburg, IL

60173

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1,649 Reviews of Schaumburg Ford

January 27, 2022

The staff that handled my repair kept me informed and explained all that was done. More

by JPAULKERSTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Jan 27, 2022 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

January 25, 2022

Very friendly, professional, and efficient! Took care of my oil change and replaced my wiper blades. Highly recommend! More

by Janellnunziato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexi Topel
Jan 25, 2022 -

Schaumburg Ford responded

Thank you for choosing Bob Rohrman Schaumburg Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 24, 2022

Service department was friendly and professional. The waiting area was clean and comfortable with complimentary coffee and tea. More

by gidget.oplawski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Levent Oner
Jan 24, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Schaumburg Ford.

January 24, 2022

I had a great service visit for a recall. I was able to quickly get an appointment and the part was on hand and the repair made the same day. Everyone I dealt with including service advisor Oscar Ramirez More

by Matthew D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
Jan 24, 2022 -

Schaumburg Ford responded

Matthew, Thanks for sharing your thoughts about your experience working with Oscar here at Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

January 22, 2022

The Service department got me in quickly and did a quality job on my car, I was able to get back to work in a timely fashion. Thank you. More

by MARILEELAURIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Thilberg
Jan 23, 2022 -

Schaumburg Ford responded

Marilee, Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 19, 2022

Fast polite service and can be trusted to only do what is necessary and not just try to sell unnecessary services. More

by VICANDARLENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Jan 19, 2022 -

Schaumburg Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 18, 2022

they were very kind; they did a very professional job. they demonstrate interest with ours card problem. they also suggested to fix something else, which was very convienen for us , thanks for everything. More

by YDIAMANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Jan 19, 2022 -

Schaumburg Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Schaumburg Ford.

January 17, 2022

I literally paid a diagnosis fee when I specifically said was wrong with the car to begin with and ended up walking out paying 200 for just an oil change. I will never be going back to this location. More

by Ayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Feb 03, 2022 -

Schaumburg Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 17, 2022

Good job my truck was done in three hours from the time I drove in to the time I drove out but no car wash More

by cardellthompsonjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levent Oner
Jan 18, 2022 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 17, 2022

Great service each time I visit. They are always very helpful and knowledgeable with my vehicle. More

by Enacci1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levent Oner
Jan 18, 2022 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

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