Schaumburg Ford

While I do feel that the Lyft option of getting back to the dealership is a nice enhancement, it is woefully cumbersome and time consuming to check in. Dreadfully slow. Also, there are many times I've ca the dealership is a nice enhancement, it is woefully cumbersome and time consuming to check in. Dreadfully slow. Also, there are many times I've called to check on the status of my vehicle, get directed to the service rep and either their voicemail is full or it flat out doesn't work. Pretty basic stuff Rohrman Ford - gotta pick up your game. Also, no one was wearing masks, yet there is a sign saying ALL must wear them. More

Thanks Jordan- I wanted to let you know how pleased we were with your service- your attitude and the fact that you didn't come across like a used car salesman- no pressure- just upfront- honest informatio were with your service- your attitude and the fact that you didn't come across like a used car salesman- no pressure- just upfront- honest information and awesome service. It was your service that made all the difference- the fact that you allowed us to "test drive" the vehicle all the way to Niles so my son-in-law could see if he could fit and that you honestly didn't mind that we had you pull the car up next to the Subaru so we could compare- you never badmouthed the Subaru and you understood the 3 kid concerns my daughter had. That's how automobile salesmen should be. I've had so many bait and switch, high pressure, out right lying auto salesmen in the past that this experience was not only surprising and refreshing but very much appreciated! More

I am always treated with respect and care...I needed emergency response with tires and received a positive response then was greeted by nick Magdella who has sold all of my Rohrman vehicles with assuran emergency response with tires and received a positive response then was greeted by nick Magdella who has sold all of my Rohrman vehicles with assurance that my service was being attended ... More

Always satisfied with the service at Ford. Would recommend with no problem. More frequent updates could have been advised. recommend with no problem. More frequent updates could have been advised. More

I had to repeat myself to many times to get what it was needed to be done in my car. A part that was supposed to be ordered during the service was not order and I gave to do it my self. The information des needed to be done in my car. A part that was supposed to be ordered during the service was not order and I gave to do it my self. The information desk was clueless about the original appointment scheduled so, I had to reschedule a new one. The records of my car was nowhere to be found because the front desk doesn’t know the service department and the service department said that the front desk should have done the update. Overall experience was frustrating and confusing. More

Had a service scheduled was not pleased with start to finish, fluids where not filled , tires not rotated. My recall paperwork just thrown into the trash with out asking if i would like to keep them. finish, fluids where not filled , tires not rotated. My recall paperwork just thrown into the trash with out asking if i would like to keep them. Have appointment set at different Ford dealership to inspect if the Works oil change was done, 2 filters replaced and recall done. My trust for your ford dealership is gone and will do business at a different location More

This was my second time coming in with the same issue and you still couldn’t fix it. Not a happy customer! you still couldn’t fix it. Not a happy customer! More

I had a scheduled service recall on my Fiesta door locks and was told it will take 5 hours for the repair. I decided to wait and after over 5 hours I looked into the maintenance shop and did not see my car and was told it will take 5 hours for the repair. I decided to wait and after over 5 hours I looked into the maintenance shop and did not see my car so I walked into back parking area and found it. So I asked service manager if it was completed. Noted the original service manager was not there and the new one checked on it and found out no one was assigned to look at my car. Long store but it took over a week to get my car fixed - so no not happy with service department and have no plans to have my car serviced or buy another car from this location. More

Easy in and easy out for my oil change. Levent was awesome. Super nice and didn't feel intimidated or pressured at all. awesome. Super nice and didn't feel intimidated or pressured at all. More

This is the worst service that I have ever received at Schaumburg Ford and for that matter any Ford Dealership. Not everything was checked during the service as well as being told I had a a new appoint Schaumburg Ford and for that matter any Ford Dealership. Not everything was checked during the service as well as being told I had a a new appointment but in actuality not scheduling it. Terrible and very disappointed. Wow, how you have fallen. Very sad. More