Schaumburg Ford

They did not do anything, I lost few days just waiting for the appointment and for the appointment and More

The dealership was very clean and professional. They had some pretty fair prices on the cars they were offering. I also believe the workers there are good at what they do and strive to do their best. I woul some pretty fair prices on the cars they were offering. I also believe the workers there are good at what they do and strive to do their best. I would definitely recommend this dealership. More

Well I bit the bullet and decided to get back on the car bandwagon after being car-free for the last 5-6 years (city girl here!). I initially went into Schaumburg Ford to check out a used Escape that I fou bandwagon after being car-free for the last 5-6 years (city girl here!). I initially went into Schaumburg Ford to check out a used Escape that I found online, but drove off the lot in a used Fusion that I liked WAY more. Everyone I worked with was great! The process was smooth and straight forward from Sales to Finance (shout out to Mike and Victor!!) If you're in the market for a new or used vehicle I would definitely recommend visiting this dealership More

Very experienced dealer. The process was quick and painless. Would recommend to anyone looking to buy a new car. painless. Would recommend to anyone looking to buy a new car. More

This my third vehicle purchased at this location.Due to This my third vehicle purchased at this location. Due to chip shortage. Took 5 months for my custom order of 2021 Escape to arrive. Crystal was This my third vehicle purchased at this location. Due to chip shortage. Took 5 months for my custom order of 2021 Escape to arrive. Crystal was patient and got me updates every few weeks. Never was given the order # or Vin for tracking. But so happy when it arrived. When it came in Rohrman managers made me re negotiate the price. Off putting since I did that and after agreed out $5,000.00 deposit back in April. Almost got deposit back and walked out. Crystal did great job getting them to hold the price. So glad it all worked out. Jory Kay Bartman More

I bring all the Fords to them and I have never had a problem and they stay in contact with me to let me know what is happening and status of the car. problem and they stay in contact with me to let me know what is happening and status of the car. More

Nick and Brian were wonderful. Nick is the reason we will be back. The best. be back. The best. More

Shaumburg Ford diagnosed our problem with the engine light and promptly fixed it with in-stock parts light and promptly fixed it with in-stock parts More

I purchased a used car and the process was horrible. The online ad listed features the car did not have and the online negotiations were a joke. I thought I had an appointment, but I got turned over to anot online ad listed features the car did not have and the online negotiations were a joke. I thought I had an appointment, but I got turned over to another salesperson, John, who added $3000 to the advertised price, then gave me a $3200 discount, so I call that a $200 discount. Then he added a bogus charge of $399 for etching and another bogus charge of $1099 for Xzilon. But he eventually raised the value of my trade-in enough to cover those charges and I thought we had a deal. He then added $1570 for taxes, which turned out to be fraudulent. Then he turned me over to Victor, who changed the taxes to $1057.46, which was $512.99 less, but he raised the price of the car $512.99 ($13.99 for the car plus an added bogus charge of $499 for "windshield insurance"). They charged me for new license and registration, but actually just switched my old plates. Victor had us sign the papers electronically and gave us a thumb drive which turned out not to have the purchase agreement on it. With the help of the Better Business Bureau, I eventually got the Purchase Agreement and discovered the windshield scam. Victor sent me the worksheet where I had agreed to the bogus tax amount and said he had just moved some figures around, and they did not match the original figures because it would have been too hard to understand. When I tried to call to discuss the problems, their answering machines were full, or they promised to look into it but never got back to me. So our discussions all went through the BBB. The dealer eventually sent me a check for the overcharge on license plates and said I could cancel the windshield insurance and they sent me most of the $499 charges. This was all very complicated and hard to figure out until we actually got our hands on the paperwork, thanks to the BBB. I also filed disputed charges with my credit card company, and sent a complaint to the Illinois Attorney General. More

Polite and professional. Kept me informed at all times. Recommended other work to be done. Recommended other work to be done. More