Schaumburg Ford

Service department was fantastic. Small issue with my rep leaving company? So was in dark for a few days but all good!! I knew it would take a few days to order/fix. Everyone was great. Only issue is with leaving company? So was in dark for a few days but all good!! I knew it would take a few days to order/fix. Everyone was great. Only issue is with FORD for not covering this well-known SAFETY/electrical problem I’ve had to deal with twice now. Which cost me a lot of $$ so far. But can’t fault dealership for this. More

Pat was great! Very informative and not pushy at all. He took the time to answer all my questions and I walked away with a great car! took the time to answer all my questions and I walked away with a great car! More

Very satisfied with the service and the quick attention received when I pulled in to the service department. The service was performed within the time frame given to me. received when I pulled in to the service department. The service was performed within the time frame given to me. More

Excellent Customer Service! - Service Department was very prompt, attentive and informative of the issue I was there to have serviced. Service Team is Professional and courteous. Thank You! prompt, attentive and informative of the issue I was there to have serviced. Service Team is Professional and courteous. Thank You! More

Just had an oil/filter change. All went well. Everyone I spoke to was friendly. Work was completed in a timely manor. Appreciated the sales promotion coupon. spoke to was friendly. Work was completed in a timely manor. Appreciated the sales promotion coupon. More

Very satisfied with service and personnel. Service completed in the timing I was told. Service rep provided all applicable discounts. Thank you - Will continue to return for service at Bob Rohrman in completed in the timing I was told. Service rep provided all applicable discounts. Thank you - Will continue to return for service at Bob Rohrman in Schaumburg More

Several of my voice messages not returned. Left msg with Service director then vehicle was ready the next day.- why didn't anyone give me status Service director then vehicle was ready the next day.- why didn't anyone give me status More

They made up problems that my car does not need. I did understand at the moment,and even did not telling me the final price until the moment to pay, otherwise I have not done it. I would not come back aga understand at the moment,and even did not telling me the final price until the moment to pay, otherwise I have not done it. I would not come back again. More

I set up an appointment to view and Test drive a new car. I was met by Pat he was ready and very happy to answer all my questions. Then I was helped by Nick and Victor to finish my purchase. The whole proces I was met by Pat he was ready and very happy to answer all my questions. Then I was helped by Nick and Victor to finish my purchase. The whole process was smooth and I drove off with the car I love. Thank you! More

I am really satisfied with the work, there was a rattle issue which was fixed . I have no idea what was the fix you have made, but the it was fixed with the service issue which was fixed . I have no idea what was the fix you have made, but the it was fixed with the service More