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Schaumburg Ford

Schaumburg, IL

3.9
1,653 Reviews

815 East Golf Road

Schaumburg, IL

60173

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1,653 Reviews of Schaumburg Ford

May 10, 2021

Pat was great! Very informative and not pushy at all. He took the time to answer all my questions and I walked away with a great car! More

by Aglaser00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Thilberg
May 11, 2021 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Pat here at Bob Rohrman Schaumburg Ford. Congratulations on your new vehicle!

May 10, 2021

Very satisfied with the service and the quick attention received when I pulled in to the service department. The service was performed within the time frame given to me. More

by WILLIAML1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levent
May 11, 2021 -

Schaumburg Ford responded

William, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

May 06, 2021

Excellent Customer Service! - Service Department was very prompt, attentive and informative of the issue I was there to have serviced. Service Team is Professional and courteous. Thank You! More

by MARY.MACKEY-CW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Burdi
May 06, 2021 -

Schaumburg Ford responded

Mary, thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

May 06, 2021

Just had an oil/filter change. All went well. Everyone I spoke to was friendly. Work was completed in a timely manor. Appreciated the sales promotion coupon. More

by wedaly1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The contact in the office (accounts payable) and porters were excellent. Thank you., Thomas Wittkofski
May 06, 2021 -

Schaumburg Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 06, 2021

Very satisfied with service and personnel. Service completed in the timing I was told. Service rep provided all applicable discounts. Thank you - Will continue to return for service at Bob Rohrman in More

by ROSEUAL1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Siears, Dennis Siears, Zach Pobuta
May 07, 2021 -

Schaumburg Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 05, 2021

Several of my voice messages not returned. Left msg with Service director then vehicle was ready the next day.- why didn't anyone give me status More

by T.dicicco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evans Marinakis
May 22, 2021 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We appreciate all customer feedback as it helps us learn and make improvements.

May 05, 2021

They made up problems that my car does not need. I did understand at the moment,and even did not telling me the final price until the moment to pay, otherwise I have not done it. I would not come back aga More

by sylviaortegamartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know their names
May 23, 2021 -

Schaumburg Ford responded

Sylvia, thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 03, 2021

I set up an appointment to view and Test drive a new car. I was met by Pat he was ready and very happy to answer all my questions. Then I was helped by Nick and Victor to finish my purchase. The whole proces More

by WW2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Magdalin, Victor Aguilar, Pat Thilberg
May 03, 2021 -

Schaumburg Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman Schaumburg Ford!

May 03, 2021

I am really satisfied with the work, there was a rattle issue which was fixed . I have no idea what was the fix you have made, but the it was fixed with the service More

by Saikolankiran
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Pobuta
May 03, 2021 -

Schaumburg Ford responded

Thank you for taking the time to share your feedback with us. Zach and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 03, 2021

The 2and1/2 hour wait was to long. The parts were already there and waiting to be installed. Did not seem to be very busy. More

by Robertdrust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Pobuta
May 04, 2021 -

Schaumburg Ford responded

Hello Robert, Thank you for taking the time to submit a review. We truly appreciate your business. We apologize, however, for the unusually long wait to complete your service. If you would like to further discuss your concerns, feel free to contact management at your convenience.

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