Schaumburg Ford

Just had an oil/filter change. All went well. Everyone I spoke to was friendly. Work was completed in a timely manor. Appreciated the sales promotion coupon. spoke to was friendly. Work was completed in a timely manor. Appreciated the sales promotion coupon. More

Very satisfied with service and personnel. Service completed in the timing I was told. Service rep provided all applicable discounts. Thank you - Will continue to return for service at Bob Rohrman in completed in the timing I was told. Service rep provided all applicable discounts. Thank you - Will continue to return for service at Bob Rohrman in Schaumburg More

Several of my voice messages not returned. Left msg with Service director then vehicle was ready the next day.- why didn't anyone give me status Service director then vehicle was ready the next day.- why didn't anyone give me status More

They made up problems that my car does not need. I did understand at the moment,and even did not telling me the final price until the moment to pay, otherwise I have not done it. I would not come back aga understand at the moment,and even did not telling me the final price until the moment to pay, otherwise I have not done it. I would not come back again. More

Dropped my car off in the morning not aware that it would be an overnight. Called multiple times and left messages with no call. A day and a half later I finally demanded a manager to go and find out what wa be an overnight. Called multiple times and left messages with no call. A day and a half later I finally demanded a manager to go and find out what was going on. Found out I had to leave it for another night. The communication was the worst I’ve ever seen and will never go back. More

I set up an appointment to view and Test drive a new car. I was met by Pat he was ready and very happy to answer all my questions. Then I was helped by Nick and Victor to finish my purchase. The whole proces I was met by Pat he was ready and very happy to answer all my questions. Then I was helped by Nick and Victor to finish my purchase. The whole process was smooth and I drove off with the car I love. Thank you! More

I am really satisfied with the work, there was a rattle issue which was fixed . I have no idea what was the fix you have made, but the it was fixed with the service issue which was fixed . I have no idea what was the fix you have made, but the it was fixed with the service More

The 2and1/2 hour wait was to long. The parts were already there and waiting to be installed. Did not seem to be very busy. there and waiting to be installed. Did not seem to be very busy. More

Worse service ever. I’m definitely staying away from this place and taking my 2 vehicles for service somewhere else for all service work they might need in the future. place and taking my 2 vehicles for service somewhere else for all service work they might need in the future. More

Very polite and helpful! Excellent customer service! Although I had to wait a few minutes to get in they were very cognizant that I had been waiting and kept checking on me since I had a scheduled appoi Although I had to wait a few minutes to get in they were very cognizant that I had been waiting and kept checking on me since I had a scheduled appointment. More